Red Hook Beach Hotel

"Everything was ok"

"Absolutely wonderful "

"The best thing about this property is the view and essentially that is what you are paying for. Waking up everyday to the gorgeous ocean and Mountain View was magnificent. You're right across the street from the airport so it's very convenient location but you can hear the planes taking off but it's not too bad though. My room was near where a lot of cats hangs out so as soon as I opened my door it smelled like an old litter box even though it's outside air I'm inhaling. The hot water doesn't last long at all but I assume that's an island issue. There were 4 people in my room that had two double beds but we only had towels for 2 people on the first day and when I tried to get more towels, they said they were out of towels and had neither bath or beach towels. The property has a lot of potential and it's disappointing to see it's not being used to the fullest. "

"Could see the ocean "

"So the main problem with the Hotels.com listing involved the merchant’s efforts to work outside the hotels.com platform. After making the reservation I got several emails which frankly looked like a scam asking for a deposit which was not advertised anywhere on the hotels.com listing. The emails had all the ‘tells’ of a scam (gmail email and different name than the hotels.com website and links (which I did not click). I responded to the second email suggesting as much and got no reply. Then the day of the check-in I get another email saying the merchant had a mix-up and we would not be staying in one place but would have to move in the middle of our trip. This same claim of a mix-up was represented to me at check-in. No reduction in charges was offered. Fortunately we had another room available to move our stuff while we did a day trip to St John’s as the whole thing did not sit right. Although the second place was supposed to have passes for beach chairs for three it did not. The rooms are generally great for what you get and the location is perfect. We would return again but would not reserve though hotels.com (which btw has a policy requiring merchants to communicate through the app which this merchant disregards). The other room we got through a different provider had NO issues. "

"We only stayed one night so just needed a place to sleep. The bed was very comfortable. "

"Room was nice, beach was amazing with nice bar/restaurant. "

"Everthing was amazing at sapphire beach resort. I have zero things to complain about"