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熱浪島度假村 的評價

4 out of 5
熱浪島度假村

評價

7.0

不錯

10 分評分，優異；94 則評價中有 21 則" "
8 分評分，不錯；94 則評價中有 27 則" "
6 分評分，一般；94 則評價中有 26 則" "
4 分評分，欠佳；94 則評價中有 15 則" "
2 分評分，很差；94 則評價中有 5 則" "

6.8/10 

整潔度

8.0/10 

職員與服務

6.2/10 

設施服務

6.4/10 

住宿狀況

6.6/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
不滿：住宿狀況
不错的蜜月旅行~
距离比较远 但是出海的浮潜体验很棒！饭比较贵，不太好吃。最不爽的就是住宿条件是没有WiFi。没有牙刷。。整体还算不错。酒店环境不错，服务也不错。人都很好。
於 2017 年 10 月住了 2 晚

4/10 欠佳

wai cheong

4/10 欠佳

??

家人同遊, 親子同遊
不滿：整潔度和住宿狀況
近くにビーチがない。何かをするには全て車か船が必要。
於 2024 年 4 月住了 2 晚

6/10 一般

Yip Hing

不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

8/10 不錯

Catrina

讚好：職員與服務
Good, quiet low-end resort, away from other resorts. Needs a refresh. Limited menu, has selection of day trips. Small private beach with good snorkeling 50m out at med/high tide. Very limited roads on Redang mean you can only scooter to Turtle Bay (where they hand feed turtles for the tourists). Had a great local bbq squid & tuna over a 44gal drum there.
於 2023 年 8 月住了 5 晚

6/10 一般

Joshua (Buderim)

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
I understand the negative reviews - the property needs maintenance and upkeep and the bed was like concrete. But, we asked for extra duvets to use as cushioning and staff happy to provide. The toilet continued running after flushing, the shower squirting water (but was hot), and balcony chair nearly collapsed. But, maintenance staff so friendly and happy to fix - all issues fixed in one request. The local staff happy we tried to speak limited Malay, were friendly and smiled a lot. Breakfast not as extensive as other hotels, but enough to feel full each morning. Location is away from Long Beach, so I very quiet. If you want buzz, stay at Long Beach. We wanted relaxation and have peaceful quietness, so we were happy. The pool was dirty and brown due to an issue with Government Water provided to resort. However, staff kept trying to empty & refill each day - pool swimmable by third day! If you correctly set your expectations, you will be okay. It’s not a 5 star resort. If you have any issues, just ask staff a friendly question and they will do their best to accommodate. Wana at reception was excellent! Great English speaking and found us a reasonable priced transfer (RM150pp) to Perhentian Island for our next stay saving much time. Needs a bit of work, but a reasonable stay for price.
於 2023 年 8 月住了 3 晚

10/10 優異

THIERRY

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Agréable
Super
於 2023 年 8 月住了 2 晚

8/10 不錯

Lorenzo

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice experience
於 2023 年 7 月住了 3 晚

6/10 一般

真實旅客

Dated and run down
No wifi, no working A/C in room, limited food selection at restaurant, no gym access due to refurbisment, so not very pleaded with this hotel.
於 2023 年 7 月住了 3 晚

6/10 一般

fumika

伴侶同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
ホテルの古さが気になりました。ベッドメイクはしてありましたがシーツなど変えていなかったようでした。タオルも言わないと変えてもらえませんでした。 宗教上の理由から近場でアルコールを販売しているところがありません。1日2本しかボートが出ていないロングビーチと言う所に行かないとビールが手に入らず不便でした。ホテル内のレストランではアルコールの提供はありましたが。 ホテルのアクティビティには満足しています。シュノーケリングが楽しかったです。
於 2023 年 7 月住了 3 晚

10/10 優異

guohao

家人同遊
讚好：整潔度和職員與服務
Very beautiful area
於 2023 年 6 月住了 2 晚

10/10 優異

ian

多人同遊
讚好：整潔度和職員與服務
ian chan says lovely
於 2023 年 5 月住了 3 晚

6/10 一般

Paul

於 2023 年 5 月住了 2 晚

10/10 優異

Marina

讚好：整潔度和職員與服務
於 2023 年 4 月住了 2 晚

6/10 一般

HONGYI

於 2023 年 3 月住了 4 晚

10/10 優異

Christiane (Tübingen)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bei unserer Ankunft war es sehr ruhig. Wir sind vom Hotel am Jetty abgeholt worden. Z.T. waren wir allein im Pool. Die Lage des Hotels ist sehr schön, auch wenn kein nennenswerter Strand in der Nähe ist.
於 2020 年 3 月住了 4 晚
Redang Island Resort 於 2020年3月21日的回應
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Maya Kaur Marketing Communications Manager

8/10 不錯

Natalie

讚好：職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 2 晚
Redang Island Resort 於 2019年10月24日的回應
Dear Natalie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maya Kaur Marketing Communications Manager

8/10 不錯

Noor Aadila

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bilik hotel bagus view yang cantik . Tetapi jauh dr pantai perlu naik kenderaan utk ke pantai.staff hotel yg mesra dan peramah.
於 2019 年 9 月住了 2 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：職員與服務和設施服務
La struttura in sé non è male dovrebbero riguardare gli infissi perché entrano i Gechi nella stanza se usi la luce noi usavamo la torcia del telefono. Abbiamo trovato le lenzuola un pó macchiate ma penso sia così per tutta la malesia perché in tutti hotel che siamo andati quasi tutti peccavano di coperte senza macchie anche al marina bay. Abbiamo chiesto il cambio della coperta ma anche lì era macchiata quindi penso sia un problema idrico a sto punto.. Abbiamo lavato i costumi dal rubinetto dell'Hotel i costumi puzzavano di fogna. Il persone molto cortese, la colazione abbastanza varia.
於 2019 年 8 月住了 5 晚
Redang Island Resort 於 2019年12月17日的回應
Gentile cliente, Grazie per aver dedicato del tempo per condividere il tuo feedback. Ci dispiace molto per la tua spiacevole esperienza durante il tuo soggiorno con noi. Vi garantiamo che questo non è il nostro standard abituale e prendiamo molto sul serio la questione. Abbiamo condiviso il tuo feedback con i dipartimenti responsabili per la loro attenzione e ulteriori miglioramenti. Tuttavia, speriamo di darti il ​​bentornato nel nostro hotel. Cordiali saluti, Maya Kaur Marketing Communications Manager

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：住宿狀況
於 2019 年 8 月住了 3 晚
Redang Island Resort 於 2019年10月8日的回應
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Maya Kaur Marketing Communications Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall Good
Overall was good...If u choose to enjoy night life here, this is not the right place. Need to go to long beach to enjoy night life. But if u want comfort and just want to enjoy a calm and relaxing your mind, this would be the right place.
於 2019 年 7 月住了 2 晚
Redang Island Resort 於 2019年8月4日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service

10/10 優異

Nicolas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Magnifique semaine à Redang Island
Chambre tout en bois, très propre, chaînes câblées et Wi-Fi stable, loin du bruit avec une petite vue sur la mer. Personnel attentionné, et réactif. Les repas sont bons. Une toute petite plage en contre-bas de l'hôtel, une piscine propre de 25m, navette gratuite jusqu'à la magnifique plage aux tortues. Nous avons passé une très bonne semaine reposante.
於 2019 年 7 月住了 5 晚
Redang Island Resort 於 2019年12月17日的回應
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Sincerely, Maya Kaur Marketing Communications Manager

2/10 很差

Michael

讚好：整潔度
不滿：住宿狀況和客房舒適度
Da vi ankom fik vi at vide, at der ikke var strøm, da generatoren var gået i stykker dagen forinden. Dette betød desværre, at vores 1. døgn på stedet blev frygtelig, trods venligt personale. Ingen aircondition og svale drikke. Ingen stearinlys / andet blus så vi i det mindste kunne spille kort eller andet sammen. Ingen mulighed for at lade vores tlf op, så vi løb tør for strøm. Det tager kun 45 minutteren at sejle til fastlandet, så en manglende komponent til en generator bør kunne fremskaffes indenfor en 5-6 timer. Døgn 2 nød vi med god pool samt tur til Marine park (snorkling). Hytterne er fine og charmende, når blot der er strøm. Der er 4 km til Turtle Beach - koster 25 rm for en taxi dertil
於 2019 年 7 月住了 2 晚
Redang Island Resort 於 2019年10月7日的回應
Dear Michael, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Maya Kaur Marketing Communications Manager

8/10 不錯

真實旅客

於 2019 年 7 月住了 3 晚
Redang Island Resort 於 2019年10月7日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maya Kaur Marketing Communications Manager

8/10 不錯

YUKI (神戸市)

讚好：職員與服務和住宿狀況
wi-fiが繋がりにくいように思いました
於 2019 年 6 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A long weekend getaway
Good sea view resort, room was well-lit with plenty of lights and clean. Food was sufficient and quality was adequate for breakfast and dinner. We tried order food from the kitchen though it took a while for the staff to pick up and delivered to our room. We thought we would be starving from check-out back to the mainland, but thankfully the staff had prepared our breakfast to takeaway at the reception. Overall, we're enjoyed our stay.
於 2019 年 5 月住了 2 晚
Redang Island Resort 於 2019年6月3日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maya Kaur Marketing Communications Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
静かでのんびりするにはとてもいい場所。 スタッフもみんな親切。
於 2019 年 5 月住了 1 晚
Redang Island Resort 於 2019年5月24日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maya Kaur Marketing Communications Manager

4/10 欠佳

真實旅客

於 2019 年 5 月住了 3 晚
Redang Island Resort 於 2019年5月24日的回應
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Maya Kaur Marketing Communications Manager

4/10 欠佳

真實旅客

親子同遊
不滿：職員與服務和設施服務
NO ENVIRONMENT
於 2019 年 4 月住了 2 晚
azie 於 2019年5月5日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

真實旅客

於 2019 年 4 月住了 1 晚
azie 於 2019年5月5日的回應
Thanks for staying with us. We appreciate your feedback!

2/10 很差

真實旅客

多人同遊
不滿：職員與服務、設施服務和住宿狀況
Worst Expedia experience
於 2019 年 4 月住了 2 晚
azie 於 2019年5月5日的回應
Thank you. We appreciate your feedback!

2/10 很差

真實旅客

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
車我們出去，忘記了接回我們，訂了船票回來，又沒有交帶邊間船公司時間！房間又不潔，令我全身敏感，又漏水，換房就無水無冷氣再換才可以！太差啦
於 2019 年 4 月住了 7 晚
azie 於 2019年5月5日的回應
Thank you. We appreciate your feedback!

10/10 優異

Joey Loraine (Singapore)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 2 晚
azie 於 2019年5月5日的回應
Thank you. We appreciate your feedback!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendliness, helpful and accommodating. Excellent service
於 2019 年 4 月住了 3 晚
azie 於 2019年5月5日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was very helpful
於 2019 年 4 月住了 2 晚
azie 於 2019年5月5日的回應
Thanks for staying with us. We appreciate your feedback!

6/10 一般

Krystal (Singapore)

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
The staff was really friendly! So so nice to be around them. But the place was really not maintain, the pool had frogs swimming in it.. so I didn’t manage to swim. I had a severe bed bugs bites all over my body.. it was covered with bed bugs I also notice that the room was very dirty and very dusty in all corners. Also explains why there are bed bugs. The rooms were so dimly lit too. Had to go back to the mainland to treat my bed bugs bites at my back because it was very bad :( Also we tried calling room service or the reception for 3 days every time there was no answer. It was very difficult to get a hold of them. The breakfast was nice! But the other meals like dinner/lunch was just cold and abit bland. But other than that the staff always took us to amazing places like the beach, activities and did their best to make us feel the ultimate experience of the island. Pity the cleanliness and the bed bugs situation was just so bad.
於 2018 年 10 月住了 4 晚
Maya Kaur 於 2018年11月16日的回應
Dear Krystal, Thank you for taking the time to share your feedback. It is very unfortunate that during the rainy season, the frogs are come out. However, we have shared your feedback to the respective department for their further action. We are sorry to hear of your unpleasant experience during your stay with us. If you could drop an email to our Operation Manager regarding your complain, we will immediately look into this matter. Thank you. Sincerely, Maya Kaur Marketing Communications Manager

6/10 一般

Linda (Malaysia)

不滿：住宿狀況和客房舒適度
The bed was hard as a rock! And at night, there were ANTS constantly crawling on the bed! The restaurant was clean, but the menu was very much lacking, and the food not particularly good taste wise. The breakfast was a Continental type BUT no pastries at all! And ordering breakfast you only had the choice of American Breakfast(eggs, chicken sausage, grilled tomatoes, and beans) OR Malay Breakfast which was Nasi Lemak. NOTHING else to choose from! There were NO activities, no bar, NOTHING in the evening! The TV only got 5 channels, and the movie channel was very blurry! And their beach was pretty non existent, maybe 8'x12'! What they DID have, you had to climb down some VERY steep stairs with no railing! They WOULD take you to the Public Beach area for free, and to the jetty to catch your ferry back to the mainland. Too isolated......
於 2018 年 9 月住了 4 晚

6/10 一般

Jonnykat (Yakima, WA)

讚好：職員與服務
Good: Nice views of the bay. Close to the jetty. Staff was mostly friendly. Bad: Away from most anything on the island. Some staff could be friendlier. Stinky rooms, but hey it’s tropical.
於 2018 年 9 月住了 4 晚
Maya Kaur 於 2018年10月10日的回應
Dear Jonnykat, Thank you for taking the time to share your feedback. Nevertheless, we hope to welcome you back to our hotel very soon! Sincerely, Maya Kaur | Marketing Communications Manager

8/10 不錯

anónimo (españa)

讚好：整潔度、職員與服務和客房舒適度
buena para playa y visitas
queríamos playa y visitas y el hotel era económico. te llevan a la playa de manera gratuita por tanto da igual donde está ubicado. es ideal para moverse al resto de playas auqnue no lo parezca
於 2018 年 8 月住了 6 晚
Maya Kaur 於 2018年11月14日的回應
Dear anónimo, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel again. Sincerely, Maya Kaur Marketing Communications Manager

8/10 不錯

ong

讚好：整潔度和職員與服務
於 2018 年 8 月住了 2 晚

8/10 不錯

Jesper

讚好：職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 2 晚

6/10 一般

Nathalie (Mulhouse)

讚好：職員與服務
不滿：住宿狀況
Pas de plage à côté de cet hôtel. Il faut soit prendre la navette soit louer a motorcycle ! Très peu de navettes que ce soit en bus pour Public beach ou bateau pour aller sur Long Beach. Décevant de ce côté. Il faut toujours être en demande. Petite crique accessible au pied de l'hôtel mais malheureusement pas nettoyée (beaucoup de plastique rejeté par la mer) Dommage car avec une meilleure organisation, l'hôtel serait sympa ! Au final hôtel cher pour les prestations.
於 2018 年 8 月住了 3 晚
Maya Kaur 於 2018年11月14日的回應
Dear Nathalie, Thank you for taking the time to share your feedback. We are sorry to hear of your unpleasant experience during your stay with us. We hope it will be better the next time you stay with us. Sincerely, Maya Kaur Marketing Communications Manager

8/10 不錯

Julene

讚好：職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 3 晚

6/10 一般

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2018 年 8 月住了 2 晚

4/10 欠佳

Erin (Cyberjaya)

讚好：職員與服務
不滿：住宿狀況
Substandard and you're better off at some other cheap chalet by the beach. Run down facilities. Meh...
於 2018 年 7 月住了 1 晚

4/10 欠佳

MissK (KL)

不滿：整潔度、住宿狀況和客房舒適度
Air conditional is not functioning well, as the water is dripping. Bed and pillow is kinda dirty. There’s a weird smell came out from the wardrobe. The entire resort is so big, but there’s only 1 shuttle van or bus available. The food provided from the cafe is tasteless and variety is not much. Such a disappointment.
於 2018 年 7 月住了 1 晚

10/10 優異

Sudam

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice stay
Very nice stay without any problem
於 2018 年 6 月住了 1 晚

4/10 欠佳

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Bad experience
Over priced and the condition of the hotel is very run down without proper maintaince. Food sucks. Information not accurate as the beach was a distance away.
於 2018 年 5 月住了 1 晚

6/10 一般

真實旅客

不滿：整潔度和住宿狀況
於 2018 年 5 月住了 2 晚

6/10 一般

YO (マレーシア)

讚好：職員與服務
ちょっと便が悪いし、食事がいまいち
前にエクスペディアで泊まった時は、シュノーケリングツアーがセットでいろいろ行けたが、今回はセットがなくマリンパークの無料券のみ。 ホテルの前の小さなビーチはほとんど魚がいないで楽しんだり、くつろぐことはできない。 ツアーその他に参加する必要があるが、客が少ないと定員に達せずツアーなし。 最後の日は客が少なく、朝食もビッフェからアラカルトに変更。 ウィークデイに行くのは問題があるかも。
於 2018 年 5 月住了 3 晚