This was quite possibly the worst hotel stay I ever experienced. When I checked in I was on an urgent call and was about to make a presentation to an international audience on zoom. There was no one in line, but the woman behind the desk took 15 mins on the phone without helping me. When I got my key, she said I needed to sign some paperwork (I dont know why she didn't have me sign it while I was there if it was so important). When I finished my call, I went downstairs and the office was locked and there was no one around. I realized I forgot my toothbrush and went out to get one. When I got back, my door was locked. The woman at the front desk (Ty) shut off my access because I did not sign the paperwork. They had a number to call for help when the key was not working, but no one picked up. I had no choice but to sleep in my car in the 45 degree weather. I got up every hour or so until the woman (Ty) finally picked up around 4:30 am. I was obviously upset. Ty was the one on call and she refused to acknowledge that it could be her fault that she did not pick up.
On top of the horrible service, the hotel smells awful. I cant image what might be causing that smell in the lobby. The odor in my room was so bad that I had to open the window in the cold to let in fresh air. There was also public hair and urine on the toilet and pubic hair on the sheets. Almost every piece of furniture in the room was broken. The heat did not go on above a certain temperature.
