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紐約州羅徹斯特海瑞塔希爾頓惠庭酒店的評價

3 out of 5
紐約州羅徹斯特海瑞塔希爾頓惠庭酒店
999 Jefferson Road, Rochester, NY

評價

8.4

很好

10 分評分，優異；1000 則評價中有 538 則" "
8 分評分，不錯；1000 則評價中有 237 則" "
6 分評分，一般；1000 則評價中有 104 則" "
4 分評分，欠佳；1000 則評價中有 69 則" "
2 分評分，很差；1000 則評價中有 52 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

8.6/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

benny

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The suite was very good. The hallway of the floors had a bad odor don’t know what it is. Hopefully they can correct that. Also the doors of the room wasn’t closely properly. Made lot of noise and was hard to close. Other than that everything was good. Staff was very attentive for our needs
於 2024 年 5 月住了 2 晚

4/10 欠佳

Kimberly

家人同遊
Room was very large so that was a plus, no bar soaps at first had to go find someone for them. The breakfast was not good- no silverware out, plates bowls cups etc, chairs were not even put down from the table at 830am when breakfast started at 6am. Had to ask several times for more utensils and the person still did not bring more than 2 out at a time. Coffee ran out. we came back to our room the next day around 3pm and it was not cleaned at all. Overall, good location, semi clean place, just maybe understaffed so none of those things were done!?
於 2024 年 5 月住了 2 晚

10/10 優異

Debra Jo

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
This hotel was very convenient to shopping and dining options and a short drive from the airport. There is this wonderful antique mall within walking distance. The staff is super helpful and friendly and there were many options on the breakfast buffet.
於 2024 年 5 月住了 5 晚

6/10 一般

Kai

Nothing to say
於 2024 年 5 月住了 3 晚

10/10 優異

Monica

讚好：整潔度、職員與服務和住宿狀況
It was a quiet, comfortable stay with kind help when needed.
於 2024 年 5 月住了 1 晚

2/10 很差

Kyle

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
We had to go tell the desk this wasnt the room we had reserved. Then when they did change it, it was dirty, - spot on the couch, the toilet was dirty. I was very disappointed.
於 2024 年 5 月住了 1 晚

10/10 優異

Elise

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
love the many options around the property. The only thing I did not like about my stay is, i am not an animal lover. This hotel allows animals to stay over-night in the rooms. I have allergies and know this will prevent me from staying at this location in the future
於 2024 年 5 月住了 1 晚

10/10 優異

Vlad (Staten island)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice big room with full refrigerator. Plus very delicious breakfast!
於 2024 年 5 月住了 1 晚

10/10 優異

Christine

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

8/10 不錯

Laura

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
They were short on food items at breakfast each morning. One of the cleaning people opened our door while we were dressing and had not yet checked out and for some reason there was a party with food happening in the workout room on Saturday night.
於 2024 年 4 月住了 3 晚

10/10 優異

jeremy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Best morning breakfast I have had and we travel a lot.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Robert

親子同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
No enough seating for the free breakfast. Could not get to buffett due table set up, nor were there seating once we did get food. Also a guest had a dog who barked constantly. Numerous people complained, but dog kept barking (probably because it was left alone) and owner was not called. Super annoying.
於 2024 年 4 月住了 2 晚

10/10 優異

LaMar

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean
於 2024 年 4 月住了 1 晚

10/10 優異

Jasmine

於 2024 年 1 月住了 2 晚

8/10 不錯

Holly

家人同遊
讚好：整潔度、職員與服務和設施服務
Friendly staff. convenient location.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Herbert (Jersey City)

家人同遊
讚好：整潔度
不滿：設施服務和住宿狀況
Check in took longer than expected as they had to check if the room was ready. This was even though we were well past the 3 pm check in time. Once we were in the room, we found that the shower gel, shampoo, and conditioner were empty. We reported to the concierge, but they did not correct this until reminded the next morning. The juice dispenser also did not dispense cold juice.
於 2024 年 3 月住了 1 晚

8/10 不錯

Bob

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great Service. Attentative staff. To improve, empathize with EV owners if you are serious about attracting that market segnent. Im an EV owner and drove 8 hours. Its great the hotel offers EV chargers to owners, but they limit the charge to 10KWh which is 1/8 of my battery capacity. I need to fill up. I reconnected the charger and only got 2 more kWhrs (a whole 6 miles). If you are serious about addressing a unique market, you need to be more transparent and improve about what you are offering.
於 2024 年 4 月住了 1 晚

10/10 優異

daniel

讚好：整潔度、職員與服務和住宿狀況
Tout était excellent.
於 2024 年 3 月住了 4 晚

8/10 不錯

Shabastain

讚好：整潔度
於 2024 年 1 月住了 1 晚

10/10 優異

VIJAY

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Pretty modern hotel with modern furniture which helps with work and free breakfast was good too. Wish there were more rooms with 2 queen beds as they fill up quickly.
於 2024 年 3 月住了 1 晚

10/10 優異

Joseph

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Decent size pool, good breakfast, we stayed in a queen suite which was quite big enough for my three boys and a two of my friends kids who were staying in the neighboring room to run around. Several restaurants and stores where nearby. Clean facilities.
於 2024 年 3 月住了 2 晚

10/10 優異

Claire

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property was bright and clean. Easy to get to from the 390 and very convenient to shopping and R.I.T. The staff was very kind and helpful. (Side bar- the staff was well dressed, neat and professional) The beds and bedding were also clean and comfortable. Our only negative, and it was important for sleeping arrangements, was the mattress on the pull out couch was incredibly uncomfortable. When a 4 year old and a very slight nine year old have trouble sleeping on it, it matters. It was VERY thin.
於 2024 年 3 月住了 2 晚

10/10 優異

Tracey

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Brand new mattress's just arrived and sleep was dreamy Room was spacious for 2 adults and 3 kids Staff were very friendly :)
於 2024 年 3 月住了 1 晚

10/10 優異

Xavier

親子同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly
於 2024 年 3 月住了 1 晚

4/10 欠佳

James

親子同遊
讚好：職員與服務
不滿：住宿狀況
When we arrived at check in time our room was not ready and we had to wait an additional 10 minutes while they rushed to have our room set up. Then getting into the room the TV did not work. While not really a big deal with 2 kids after a long drive we did bring it to the front desk. They attempted to fix it, but then we were moved rooms (this would lead to the biggest issue). The pool was not working and since we choose this hotel because of the pool for our kids this obviously was disappointing. The person at the front desk did not seem to know why it was closed and I do appreciate that he worked to get it up and running as soon as possible (the next evening). The biggest issue was on the second day of our stay. We got back to our room after being out of the hotel for more than 6 hours and my young daughters needed time to rest and nap. When we arrived at the hotel people were coming out of our room with our mattresses and box spring. We had to leave for a few hours to wait for mattresses to be replaced. We were not warned that this would be the case before hand and were shocked by this to say the least. When our rooms were finally ready I went to the front desk and there were other families being told that their rooms were not yet ready even though it was several hours after check in time. On a positive note the front desk staff was very friendly and did try their best to assist us, but it seemed as though they were not being properly communicated with.
於 2024 年 3 月住了 2 晚

10/10 優異

DMITRY

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent friendly staff. Clean environment. Amazing breakfast. Modern rooms.
於 2024 年 2 月住了 1 晚

8/10 不錯

Qualesha

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was nice and clean staff friendly
於 2024 年 2 月住了 1 晚

10/10 優異

chao

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Manager Joshua was excellent and professional to serve the guests check-in.
於 2024 年 2 月住了 1 晚

10/10 優異

Bob

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved EV charger although not sure of their availability guarantee as no plate info was collected on my car, atypical as most hotels do so. Hard to move a car if you dunno who to call.
於 2024 年 1 月住了 1 晚

8/10 不錯

Olivia

於 2024 年 1 月住了 1 晚

6/10 一般

Victoria

家人同遊, 伴侶同遊
讚好：整潔度和職員與服務
於 2023 年 12 月住了 1 晚

8/10 不錯

Leigh

讚好：整潔度、設施服務和住宿狀況
Great because the rooms are large & they allow dogs.
於 2023 年 12 月住了 4 晚

6/10 一般

Amr

於 2023 年 12 月住了 2 晚

10/10 優異

Amy

於 2023 年 12 月住了 2 晚

4/10 欠佳

William

於 2023 年 12 月住了 1 晚

2/10 很差

Lamario

不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 4 晚

8/10 不錯

Benjamin

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚

4/10 欠佳

Brett

讚好：整潔度和住宿狀況
不滿：職員與服務
於 2023 年 12 月住了 1 晚

10/10 優異

Zach

讚好：整潔度、職員與服務和住宿狀況
Great
於 2023 年 12 月住了 1 晚
Michael L 於 2023年12月8日的回應
We are glad you had such an awesome stay.

10/10 優異

Jessica

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Thanks for a great and comfortable stay
於 2023 年 12 月住了 2 晚
Michael L 於 2023年12月8日的回應
We are glad you had such an awesome stay.

4/10 欠佳

Kate

商務旅客, 多人同遊
不滿：設施服務
It was extremly Noisy
於 2023 年 11 月住了 3 晚
Michael L 於 2023年12月8日的回應
We hope you will give us another chance to be your host once again when you are in the area looking for a hotel. Please notify the Front desk in the future if there is anything we can do to reduce noise for you.

10/10 優異

Lisa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Michael L. 於 2023年12月8日的回應
We are glad you had such an awesome stay.

4/10 欠佳

Sean

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Not keeping up with maintenance
The hotel lobby was clean and welcoming. The front seat staff was pleasant. When we got to our room I slid on a till the was wet. It wasn’t water but, something with very strong fragrance. The suite was over powered with the smell of the fragrance and intolerable. Above the bed, there were about 10 holes that had been patched and painted over with a different color pain. We asked for the manager to look over the room and they moved us to another floor. The second room was in poor shape. Paint scraped off the entrance door, paint pealing off of the bathroom door, multiple stains on the carpet , holes in the lampshade, and a strange smell (damp). We were only staying for the night but, if we were staying longer I would have requested another room or asked to be refunded and moved to a hotel that was worth the $200 a night
於 2023 年 11 月住了 1 晚
Michael L. 於 2023年12月8日的回應
Thank you for your honest feedback, rest assured we are aware of the condition of our property and are working hard to recondition the building so it might better suit your needs in the future.

8/10 不錯

Jerome

讚好：整潔度、職員與服務和住宿狀況
Easy check in online. I like the contactless idea. Staff was friendly and helpful.
於 2023 年 11 月住了 1 晚
Michael L 於 2023年12月8日的回應
We are glad you had such an awesome stay.

4/10 欠佳

Richard

讚好：整潔度和客房舒適度
不滿：職員與服務
於 2023 年 11 月住了 4 晚
Michael L 於 2023年12月8日的回應
Thank you for your honest feedback.

10/10 優異

Glenn

於 2023 年 11 月住了 2 晚
Michael L. 於 2023年12月8日的回應
We are glad you had such an awesome stay.

10/10 優異

Amy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Thank you
於 2023 年 11 月住了 1 晚
Michael L. 於 2023年12月8日的回應
We are glad you had such an awesome stay.

4/10 欠佳

Stephanie

I've stayed at other Home2 before; perfect was not exactly what I was looking for. There were tiles broken from the wall. The shower floor material was lifting. The couch was old and ugly(not the one displayed on photos). The shades in the living room area and bedrooms were stained. They were unable to make accommodations due to full of capacity. The location of the room was prime, by the alternative exit. Based on what I paid, I was better off staying downtown. Definitely disappointed on the condition of the room.
於 2023 年 10 月住了 4 晚
Michael L. 於 2023年12月8日的回應
Thank you for your honest feedback, Our hope is that you will give us another chance to win you over the next time you are in our area.

10/10 優異

Olexiy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Michael L. 於 2023年12月8日的回應
We are glad you had such an awesome stay.

10/10 優異

David

於 2023 年 10 月住了 1 晚
Michael L 於 2023年12月8日的回應
We are glad you had such an awesome stay.