住宿設施服務
查看供應

羅切斯特梅奧診所區萬豪居家酒店的評價

3 out of 5
羅切斯特梅奧診所區萬豪居家酒店
441 W Center St Nw, Rochester, MN

評價

8.4

很好

10 分評分，優異；181 則評價中有 87 則" "
8 分評分，不錯；181 則評價中有 62 則" "
6 分評分，一般；181 則評價中有 15 則" "
4 分評分，欠佳；181 則評價中有 10 則" "
2 分評分，很差；181 則評價中有 7 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

7.4/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

yinyan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Erik

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly and accomodating staff!
於 2024 年 2 月住了 2 晚

2/10 很差

Judith

不滿：整潔度和住宿狀況
Needs to be updated and kept clean. Would not recommend. Period
於 2024 年 1 月住了 23 晚

10/10 優異

lisa

於 2024 年 2 月住了 1 晚

10/10 優異

Melanie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
So convenient to Mayo. Excellent staff. Great breakfast. Well set up for extended stays.
於 2024 年 1 月住了 2 晚

10/10 優異

Raymond

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very accommodating staff for future appointments.
於 2024 年 1 月住了 1 晚

8/10 不錯

Robert

於 2023 年 12 月住了 3 晚

6/10 一般

Irmgard

伴侶同遊
No fane in the bathroom, the shower head too high. I do not like to get my hair wet, so I wash myself off holding the shower head, not possible. The night crew at the front desk was less than friendly
於 2023 年 12 月住了 5 晚

8/10 不錯

James

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Generally good. A little worn. Go to the second hand and buy some new bar stools. I'll never understand why motel room heaters are always noisy, next to the bed and blow in your face.
於 2023 年 11 月住了 1 晚

10/10 優異

Diana

伴侶同遊, 商務旅客
讚好：設施服務
Breakfast was delicious!
於 2023 年 10 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Close to Mayo Clinic
The facility is getting aged and room had an odor to it. Informed front desk of odor and they said it would be addressed, but they also noted that a facility update is planned for the near future. The kitchen was a nice amenity for our stay. Breakfast was great and staff was super friendly and helpful. The subway connection to the Mayo Clinic is awesome and convenient.
於 2023 年 9 月住了 2 晚

10/10 優異

Sheryl

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Our recent stay at the Residence Inn was amazing. Andrew from the front desk went over and above providing fantastic customer service!
於 2023 年 9 月住了 4 晚

10/10 優異

JEFF (Wall Lake)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff is very nice
於 2023 年 9 月住了 1 晚

6/10 一般

George (Atlanta)

讚好：職員與服務
不滿：整潔度和住宿狀況
Small holes in bed linens, streaks of blood(?) on curtains. Staff, as always, kind professional people!
於 2023 年 5 月住了 3 晚
Kay Neitge 於 2023年6月14日的回應
Thank you for taking the time regarding your stay in May. I am very glad that the staff was kind and professional people and assisted you with your issues in the room.We look forward to your stay with us again.Thank you,

8/10 不錯

Maureen

於 2023 年 4 月住了 1 晚

4/10 欠佳

david

伴侶同遊
讚好：整潔度
不滿：職員與服務和住宿狀況
My window was broken, but they taped it to stop the draft. The furnace sounded like popcorn or electric going shocking something inside the furnace room. Sofa couch felt 20 years old.
於 2023 年 3 月住了 2 晚
Kay Neitge 於 2023年3月10日的回應
Thank you for taking the time to write a review regarding your stay at the Residence Inn. I do apologize for the condition of the room. I have forwarded your comments the Regional GM and the GM of the hotels. We are in line to get a renovation at the end of this year. Again my apologies.

8/10 不錯

David

讚好：整潔度、住宿狀況和客房舒適度
Best place to stay for convenience
We've stayed here a few times, as it is so convenient in the winter months, for Mayo appt's. We find the front desk people lacking in training, but it's a sign of the times. The rooms are very comfortable and very clean. Also, it is nice a quiet. We will stay here again, but wish the staff could at least say thank you at check-out or ask if everything was okay.
於 2023 年 2 月住了 2 晚
Kay Neitge 於 2023年3月10日的回應
Thank you for taking the time to write a review regarding your recent stay with us. I am glad that you find the hotel comfortable and convenient during your Mayo Clinic stay. I do apologize for the lack of training at the desk. I will be sure to forward your comments to the GM of the hotel.Thank you again.

4/10 欠佳

Sara

不滿：住宿狀況
I asked for a quiet room away from the elevator. I was put in a room closest to the elevator, and then my room was above a very noisy hotel generator that ran all night. Sheets were very starched and itchy.
於 2023 年 2 月住了 1 晚
Kay Neitge 於 2023年3月10日的回應
Thank you for taking the time to write a review regarding your recent stay with us. I do apologize for that your room location request was not granted. We do get busy at times, and it could have been that was the only thing we had available because of extensions during your visit with us. I will forward your comments to the GM of the hotel.Again, my apologies that you did not have a great stay.

10/10 優異

Steven

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 12 月住了 1 晚

4/10 欠佳

Bobby

於 2022 年 11 月住了 1 晚

6/10 一般

Gina

伴侶同遊
讚好：職員與服務
Not as meat or as clean as other properties.
於 2022 年 11 月住了 1 晚

4/10 欠佳

Carlos

商務旅客
Nothing unique.
於 2022 年 11 月住了 3 晚

10/10 優異

Sharon

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Clean and convenient!
於 2022 年 5 月住了 3 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 1 晚

8/10 不錯

Hani

讚好：整潔度、職員與服務、設施服務和住宿狀況
Location.
於 2022 年 7 月住了 1 晚

10/10 優異

Cliff

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Everything!!
於 2022 年 7 月住了 1 晚

10/10 優異

Margaret

商務旅客
讚好：整潔度、職員與服務和住宿狀況
於 2022 年 5 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
於 2022 年 3 月住了 1 晚

8/10 不錯

George

於 2022 年 2 月住了 2 晚

6/10 一般

Joan

家人同遊, 商務旅客
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
This hotel is in a very good location to walk a couple blocks to Mayo/Gonda/ Charelton buildings for appointments. Also for patients of Methodist hospital. The staff is friendly and very helpful. Welcoming attitude. The only negative is that the construction of the building leaves drafts from the windows and very cold floors. The beds are on the firm side and the linens are good. The kitchenettes are well supplied but just very used and a little tired. You can't beat the location though if you have medical appointments.
於 2022 年 1 月住了 1 晚

10/10 優異

Jon T

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent staff. Very accommodating.
於 2022 年 1 月住了 4 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2021 年 12 月住了 2 晚

8/10 不錯

James

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was convenient and pleasant. Suited our purposes well.
於 2021 年 11 月住了 2 晚

8/10 不錯

Mark

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
nice staff, bed and sofa just okay
於 2021 年 8 月住了 5 晚
Samantha 於 2021年9月15日的回應
Mark, thank you for reviewing your recent stay with us.

6/10 一般

真實旅客

讚好：整潔度
不滿：設施服務和住宿狀況
The only thing that this hotel has going for it is the fact that the other hotels around it are just as badly maintained, and the closeness to the Mayo Clinic. This place needs needs fixing up.
於 2021 年 7 月住了 2 晚
Samantha 於 2021年8月5日的回應
Thank you for taking the time to share your feedback. We sincerely apologize for the service shortfalls you experienced during your stay. We appreciate the feedback and are always looking at how we can improve our services based off feedback such as yours.

6/10 一般

真實旅客

家人同遊, 伴侶同遊, 商務旅客
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Place was clean. Staff were friendly & attentive, providing extra condiments, hangers, etc. right away when we asked for them. Not to mention perfect location, 3-min walk to Mayo Clinic. But property seemed old, and seemingly kept on a tight budget. (Very basic coffee maker, with no auto-off. Easy to leave on all night/all day.) Free breakfast was minimal -pre-packaged granola bars, cereal; but that could be COVID-related.
於 2021 年 7 月住了 5 晚
Samantha 於 2021年8月5日的回應
Thank you for your review of the Residence Inn by Marriott! Your feedback is greatly appreciated. We are pleased that you allowed us the opportunity to serve you with all of our hearts.

10/10 優異

Barbara

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 7 月住了 1 晚
Samantha 於 2021年8月5日的回應
It is great to hear that you had a wonderful stay with us! Thank you for taking the time to review our hotel and we appreciate your kind comments regarding overall service and clean room accommodations! We hope you will consider us again the next time you are town.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Parking was too far away and I was quoted $11 a day and was charged $20 per day. Otherwise not bad the room was musty.
於 2021 年 7 月住了 1 晚
Cindy 於 2021年8月5日的回應
Thank you very much for your recent stay with us. We value your business and appreciate your feedback! I am sorry to hear that your overall experience was not up to our standard of excellence.

2/10 很差

真實旅客

不滿：職員與服務和設施服務
於 2021 年 7 月住了 1 晚
Samantha 於 2021年8月5日的回應
Thank you very much for your recent stay with us. We value your business and appreciate your feedback! I am sorry to hear that your overall experience was not up to our standard of excellence.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed two nights in a one-bedroom suite (room 313). We found it clean and well-appointed and relied heavily on the kitchen for meals. The proximity by subway to Mayo Clinic building was a true selling point as others mention. On the last day, we learned that we would need to stay another day. We'd already checked out of our room, but Residence Inn staff responded quickly, cleaning our room and having it ready for our return two hours later. They were spectacular. We don't want to return to Mayo but will definitely stay here if we do. We used paid, indoor parking and were allowed to remain parked there well after check-out time. We also made use of the complimentary breakfast and lobby freezer, purchasing Haagen Das ice cream, bottled water, and other munchies. Caribou Coffee is a block away.
於 2021 年 4 月住了 1 晚
Samantha 於 2021年5月5日的回應
Thank you for your rating and wonderful comments of your stay. We are glad that you enjoyed your time with us.

8/10 不錯

真實旅客

於 2021 年 4 月住了 1 晚
Samantha 於 2021年5月5日的回應
Thank you for your rating of our hotel.

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Works when your trip is for medical care business.
Lodging in downtown Rochester is often for medical care. This setting is connected to the subway level of the Mayo Clinic downtown campus. The suite with a kitchen met our need for flexible, in-room meals and snacks. Staff were accommodating regarding wifi connection challenges and custom housekeeping services. Met our needs and I booked again for the next trip.
於 2021 年 4 月住了 4 晚
Samantha 於 2021年4月22日的回應
Thank you for the rating of your recent stay; we are delighted to know that our location and exceptional service made your stay a great one. We appreciate you and hope you choose us again when in the area.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 3 月住了 2 晚
Samantha 於 2021年3月16日的回應
Thank you for your rating!

4/10 欠佳

真實旅客

家人同遊, 寵物同遊, 商務旅客
不滿：住宿狀況
The convenience of getting to our appointments using the pedestrian subway connecting to all the buildings we needed to get to. The understaffed hotel required us to get our towels and toiletries from the front desk and it made you feel like you were going to jail....
於 2021 年 2 月住了 9 晚
Samantha 於 2021年2月24日的回應
Thank you for your comments

8/10 不錯

真實旅客

商務旅客
讚好：職員與服務、設施服務和住宿狀況
I liked that the property was connected via subway to Mayo's various buildings. For $180/night, I think the bed could have been better (newer). There was some mold in the bathroom underneath the soap holder.
於 2021 年 2 月住了 5 晚
Samantha 於 2021年2月24日的回應
Thank you for your rating and review.

8/10 不錯

Tara

讚好：職員與服務
於 2021 年 1 月住了 3 晚
Samantha 於 2021年1月29日的回應
Thank you Tara for your rating.

6/10 一般

Amy (New Ulm)

商務旅客
讚好：整潔度和住宿狀況
They have a subway level that leads straight into the mayo clinic subway walk system. The pad parking was not well marked and highly inconvienient. Room was very clean.
於 2021 年 1 月住了 1 晚
Samantha 於 2021年1月29日的回應
Thank you Amy for your review.

6/10 一般

真實旅客

讚好：整潔度、職員與服務和住宿狀況
The property was not in the best shape, especially for a Marriott property. It was disappointing.
於 2021 年 1 月住了 4 晚
Management 於 2021年1月18日的回應
Thank you for your feedback.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Friendly and Helpful Staff
Staff was very helpful and friendly. We were missing some items from our kitchen and they found us what we needed on request. Bed was to soft for my husband but I slept well. He also complained that it was noisy during the night. He is usually a heavy sleeper so was surprised he commented on it. Furniture wasn't super comfy but we were only there one night, if we had stayed longer it would have been an issue.
於 2020 年 12 月住了 1 晚
Madelyn Sundman-Assistant General Manager 於 2020年12月25日的回應
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 優異

真實旅客

於 2020 年 9 月住了 2 晚
MGS 於 2020年9月23日的回應
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Rochester Mayo Clinic Area. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, Madelyn Sundman