Batavia Rochester Regional Health Hotels

"Musty smell throughout the property and our room. Felt unsaved based on the people around the hotel. Felt like a real low budget hotel. "

"old motel with all kinds of problems. Dirty and broken elevator "

"There were ink stains on the bed and two beyond extremely thin pillows on each bed. One bed did not have a matching comforter and just looked dingy white (but it was clean). The AC unit had a broken panel but it worked and there was trash on the grounds outside my room. The staff were very friendly and personable. "

"Breakfast was good with large variety. Had only sausage,would have like bacon or ham. Casino was nice with large variety of machines. Staff was friendly and helpful."

"Room was very clean, and staff was excellent. My only complaint would be the grounds around the hotel is very dirty with trash everywhere. We had two dogs with us, and to walk them was challenging due to litter everywhere. Everything else was perfect. "

"Horrible experience. We checked in shortly after 8 pm. Room 320. Shortly after getting to the room, loud yelling was next door. It went on for over an hour. Profanity and extremely loud. Stopped about 10 pm, but started again at 11:30 and ladyed over 2 hrs. This was adjacent room with a shated internal room. I headed to the front desk to report (couldnt get an answer to phone to desk). A staff member wasbin the hall and simply told me "we are aware". The noise continued until 4am. Literally no sleep. We showered in the morning and there was no blow drier in the room. Called the fr9nt desk and got an answer this time. Was told that there should have been a blow drier in the room, but they would have one brought to us. After waiting for nearly a half an hour, my wife went to the desk to inquire when one might arrive. The clerk told her they gad searched the desk area and there wasnt one there. He said he went to a room, however and took a photo of how there should have been one on the wall and showed it to her. My wife assured him that one was NOT on our room wall. Clerk said he would then check "the managers area" and see if he could get one. He returned to tell her that he could not find one and would not be able to get my wife a dryer, but her "hair looked fine.""

"Yes, good breakfast. Comfortable room. "

"I was in what's called an accessible room. The bed is very high to get on and the shower head is extremely high. Also the walkway going to the property has a number of cracks."

"I stayed at La Quinta Inn, 6619 Transit Rd, Williamsville. The room had cleanliness problems: the bed sheets had hair and even a grocery receipt, which was unacceptable and very disappointing. Breakfast was poor quality — waffles were gummy and rubbery, there was no cream cheese available, and the coffee tasted weak and watery. Overall the property needs to improve housekeeping and breakfast service. I reported these issues to management; I hope they address sanitation and food quality so future guests don’t have the same experience. The management may be Indian and from them you never expect good quality as they love money at any cost."