住宿內酒吧

貝斯特韋斯特普拉斯環球酒店的評價

4 out of 5
貝斯特韋斯特普拉斯環球酒店
Via Principe Amedeo 5/B, Rome, RM

評價

9.2

卓越

10 分評分,優異;1137 則評價中有 737 則" "
8 分評分,不錯;1137 則評價中有 288 則" "
6 分評分,一般;1137 則評價中有 74 則" "
4 分評分,欠佳;1137 則評價中有 23 則" "
2 分評分,很差;1137 則評價中有 15 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

8/10 不錯

HSU CHIH

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
Stefania Pesci - Guest Relations 於 2023年9月25日的回應
Dear Hsu Chih,We appreciate you taking the time to rate our property.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Larry (Woodstock)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Personnel and Property were over the top. Willing to help and follow through with every request. I appreciated everything they did.
於 2024 年 4 月住了 3 晚

8/10 不錯

GEORGE

家人同遊
restroom too small
於 2024 年 4 月住了 2 晚

10/10 優異

Mary

讚好:整潔度、職員與服務和住宿狀況
No hot water for shower…
於 2024 年 4 月住了 1 晚

6/10 一般

JoAnn

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Enjoyed roof top dining. Staff was helpful. Offer is for 5 different types of pillows, but was out of our preference & had to sleep uncomfortably for 4 nights.
於 2024 年 4 月住了 4 晚

10/10 優異

Sven (Huntington Beach)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay.
於 2024 年 4 月住了 4 晚

10/10 優異

Roland

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fantastic location! Short walk from the train station and 20 min walk to most sites! Great restaurants within meters of the front door. The staff were quite friendly and accommodating. Would definitely return!
於 2024 年 4 月住了 1 晚
Stefania Pesci - Reviews Manager 於 2024年4月23日的回應
Dear Roland,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay. We're particularly glad that our staff contributed to making your stay pleasant and accommodating. We hope to have the opportunity to welcome you back in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 不錯

Kaye (The Woodlands)

家人同遊
讚好:整潔度、職員與服務和設施服務
The room we had was a loft. This made it difficult at night for bathroom trips. Our room also needed to have its shower repaired. Overall, great location from the train station and within walking distance of most of the famous sights. We were able to walk to the Vatican in about 1 hour. It was also nice that they stored out luggage the last day while we continued touring until the afternoon train.
於 2024 年 4 月住了 2 晚
Stefania Pesci - Reviews Manager 於 2024年4月23日的回應
Dear Kaye,Thank you for sharing your experience with us. We're pleased to hear that you enjoyed our convenient location. Your feedback about your room is valuable to us as we continuously strive to improve our accommodations and services. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 不錯

Michael

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient location near Termini station
於 2024 年 4 月住了 8 晚
Stefania Pesci - Reviews Manager 於 2024年4月23日的回應
Dear Michael,Thank you for your feedback. We are happy that you enjoyed your stay and found our location convenient.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

6/10 一般

Ilan

家人同遊
不滿:設施服務
The room was nice, but had limited shelving in the room. The walls were very thin you could hear people in the hallways and thru the walls. Be prepared for lots of walking if you plan to see the historical sites
於 2024 年 4 月住了 3 晚
Stefania Pesci - Reviews Manager 於 2024年4月23日的回應
Dear Ilan,Thank you for your review. We're delighted you enjoyed the room, although we apologize for any inconvenience experienced. Your feedback is valuable to us and will help us enhance our guests' experiences in the future. We hope to welcome you back in the future.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

octavio

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to termini station
於 2024 年 4 月住了 7 晚
Stefania Pesci - Reviews Manager 於 2024年4月22日的回應
Dear Octavio,Thank you for your feedback and the excellent rating.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 不錯

Russell (Forest Hills)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Fantastic location. The train station is three minutes away walking. Nice staff too!
於 2023 年 12 月住了 2 晚
Stefania Pesci - Reviews Manager 於 2024年4月22日的回應
Dear Russell,Thank you for your review. We are happy that our location met your needs and expectations.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

6/10 一般

James (Redmond)

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel is good. Charge for breakfast is unlike competitors.
於 2024 年 4 月住了 1 晚
Stefania Pesci - Reviews Manager 於 2024年4月22日的回應
Dear James,We appreciate your feedback regarding the price of breakfast. Your opinion is essential to monitor our guests' expectaions. However, our breakfast boasts a wide variety of sweet and savory options. Therefore, we consider the price to be appropriate for the variety of offerings, making it competitive from this standpoint.We hope to have a chance to host you again in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 不錯

Glen

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was our second stay here in less than two weeks and it was an ideal location for our small group. Very convenient and many places to eat, drink and shop nearby.
於 2024 年 4 月住了 1 晚
Stefania Pesci - Reviews Manager 於 2024年4月22日的回應
Dear Glen,Thank you for choosing to stay with us again. It's rewarding to know that we met your expectations!We appreciate your feedback and hope to see you again soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

German (Miami)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Tiene una instalación muy completa como lo anuncia Booking . La localizacion es muy importante para manejar los sitios de interes turistico, y los restaurantes
於 2024 年 4 月住了 2 晚
Stefania Pesci - Reviews Manager 於 2024年4月17日的回應
Estimado German,Le agradecemos sus comentarios. Nos encanta que su estancia haya resultado positiva.Esperamos otra vez en nuestro hotel en su próxima estancia en Roma.Saludos cordialesStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

6/10 一般

Steve

It was ok
於 2024 年 4 月住了 1 晚
Stefania Pesci - Reviews Manager 於 2024年4月17日的回應
Dear Steve,Thank you for your feedback. We are glad to know that you enjoyed your stay overall.We hope to see you again soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Ellen Beth

讚好:職員與服務和住宿狀況
Really terrific stay in a king bed room- really spacious. Excellent breakfast buffet. All staff super helpful. 20-30 minutes on foot to colosseum and Spanish steps, Navona. 5 minutes to Termini. A not far to Trastavere or Vatican thus need taxi or metro/bud. Recommend without hesitation and would absolutely stay here again.
於 2024 年 4 月住了 7 晚
Stefania Pesci - Reviews Manager 於 2024年4月16日的回應
Dear Ellen Beth,Thank you very much for your beautiful review. We are deligheted to know that you had an amazing stay with us! Your recommendation means a lot to us, and we can't wait to see you again soon.Best regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Claudine

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very convenient from Roma Termini. I would definitely stay here again. Comfortable rooms and they have a really nice rooftop bar overlooking Rome. Nice staff as well!
於 2024 年 4 月住了 2 晚
Stefania Pesci - Reviews Manager 於 2024年4月15日的回應
Dear Claudine,Thank you for sharing your experience. We're thrilled to hear you enjoyed your stay with us!We hope to welcome you back on your next visit to Rome!Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Jason (Short Hills)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel has convenient location near Termini and metro station and not far from most of the Rome attractions. Room was clean, had good size, bed were good {but not great), shower room was very good. We had great breakfast in the morning, staff was very helpfull.
於 2024 年 4 月住了 3 晚
Stefania Pesci - Reviews Manager 於 2024年4月15日的回應
Dear Jason,Thank you for sharing your experience. We're thrilled to hear you enjoyed your stay.We look forward to hosting you again when you return to Rome!Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Elizabeth

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was nice and quiet. The restaurant wasnt very good and overpriced.
於 2024 年 4 月住了 3 晚
Stefania Pesci - Reviews Manager 於 2024年4月12日的回應
Dear Elizabeth,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our property. However, we apologize for any disappointment you experienced with the restaurant. Providing a satisfying dining experience is important to us, and we regret that we didn't meet your expectations on this occasion. We'll take your comments into consideration as we strive to improve our offerings. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 不錯

Ismael

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property was great but the staff and no parking, the staff not to helpful or they were not very professional, and a big missing part of the puzzle no parking, so need to parking far away or paying another garages.
於 2024 年 4 月住了 3 晚
Stefania Pesci - Reviews Manager 於 2024年4月12日的回應
Dear Ismael,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our property. However, we apologize for any inconvenience you experienced with our staff and the lack of parking options. Providing exceptional service is important to us, and we're sorry to hear that we fell short of your expectations in this regard. We'll address your concerns with our team to ensure improvements are made.We hope to have the opportunity to welcome you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Grace

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had the most amazing time at this property. The staff was incredible, the breakfast buffet was fantastic and our split level room was just perfect. We will definitely be returning on our next visit to Rome!!
於 2024 年 3 月住了 9 晚
Stefania Pesci - Reviews Manager 於 2024年4月10日的回應
Dear Grace,Thank you very much for such a beautiful review. We are delighted to know that you had a lovely stay with us. Our hotel aims to provide a truly memorable experience, and it seems we were able to do just that and exceed your expectations. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Marshall (Innaloo )

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great Hotel. Will stay again. Staff friendly and attentive. Very clean and well appointed room. You ask and you get. The breakfast was magnificent. Fantastic choice of food available. Close to shops and easy walking distance to many attractions.
於 2024 年 4 月住了 2 晚
Stefania Pesci - Reviews Manager 於 2024年4月10日的回應
Dear Marshall,Thank you for your review. It's a pleasure to know that you appreciated the service and high standards which we work to uphold at our hotel. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Glen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We really enjoyed our stay at this location. Lots to do within walking distance. Easy access to shops and restaurants in the area.
於 2024 年 4 月住了 2 晚
Stefania Pesci - Reviews Manager 於 2024年4月10日的回應
Dear Glen,Thank you very much for your feedback. We're thrilled to hear that you enjoyed your stay with us! We hope to welcome you back again soon for another enjoyable experience.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 不錯

Cindy (Saskatoon)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
This was.quite a nice hotel for the price. Clean and relatively spacious. Had a nice breakfast buffet and was quite clean. Staff should really monitor how some unscrupulous guests skillfully stuff their bags full of food from buffet, presumably to take for a second meal or snacks. I saw a mother and father literally making sandwiches and stuffing them in her tote and the back packs of each kid. These people raise prices! Who does that? So rude. Don’t go to Europe if you can’t afford your family meals. Overall the hotel and staff were okay. Not super attentive but decent. They don’t have conditioner only shampoo and I had run out of my travel size on the last leg of our trip. They said they would deliver one room when I called but it never came. When I asked at desk they said they don’t have. Good location as close to train station but some areas a bit sketchy on way to station.
於 2023 年 8 月住了 4 晚
Stefania Pesci - Reviews Manager 於 2024年4月10日的回應
Dear Cindy,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be a good value, and that you enjoyed our breakfast. We appreciate you bringing your concerns to our attention. Your feedback is invaluable to us as we strive to continuously improve. We hope to have the opportunity to welcome you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Barb

讚好:整潔度、職員與服務和住宿狀況
Good location , very clean
於 2024 年 4 月住了 1 晚
Stefania Pesci - Reviews Manager 於 2024年4月8日的回應
Dear Barb,Thank you for your review. We are happy that you enjoyed your stay and were satisfied with our clenaliness.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Irene (Plano)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This was very close to the train station ~8 min walk. It was pretty spacious. The staff was nice and check out/check in was easy. We had a whole day in Rome after check out and they had complimentary luggage storage which was a big help. There’s a rooftop area with nice views of the city. Lots of restaurants within close proximity. Would recommend!
於 2024 年 3 月住了 4 晚
Stefania Pesci - Reviews Manager 於 2024年4月8日的回應
Dear Irene,Thank you very much for your lovely comment. We are delighted to know that every aspect of our hotel was truly appreciated. We hope to welcome you back soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Marco

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Soluzione molto confortevole
於 2024 年 4 月住了 1 晚
Stefania Pesci - Reviews Manager 於 2024年4月8日的回應
Gentile Marco,La ringraziamo per il feedback. Siamo lieti di aver corrisposto alle sue aspettative.La aspettiamo per il prossimo soggiorno.Cordiali salutiStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 不錯

Samantha

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The location is great. You can walk to many major attractions.
於 2024 年 3 月住了 4 晚
Stefania Pesci - Reviews Manager 於 2024年4月5日的回應
Dear Samantha,Thank you for your positive feedback. We are delighted that you enjoyed our location.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 不錯

MASANARI

家人同遊
讚好:職員與服務和住宿狀況
不滿:整潔度
駅近が最大のポイント 従業員はコロナ前とはガラリと替わってて残念だった。
於 2024 年 3 月住了 7 晚
Stefania Pesci - Reviews Manager 於 2024年4月4日的回應
Dear Masanari,We thank you for your feedback. It is always a pleasure to have a returning guest, and we are delighted that you enjoyed your stay. We're sorry you didn't meet up with any of the staff again, but we hope the new one made you feel comfortable anyway.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Noel

於 2024 年 3 月住了 1 晚
Stefania Pesci - Reviews Manager 於 2024年4月5日的回應
Dear Noel,Thank you for your positive rating.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Oliver

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sehr schöne moderne und saubere Zimmer, freundliches Personal, sehr gutes Frühstücksbuffet
於 2024 年 3 月住了 2 晚
Stefania Pesci - Reviews Manager 於 2024年4月2日的回應
Lieber Oliver,Danke für die Rückmeldung. Wir freuen uns, dass Sie insgesamt eine tolle Zeit bei uns hatten. Wir hoffen, Sie bald wieder zu sehen.Mit freundliche GrüβenStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 不錯

Eduardo

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly and helpful staff.
於 2024 年 3 月住了 7 晚
Stefania Pesci - Reviews Manager 於 2024年4月2日的回應
Dear Eduardo,Thank you for your positive feedback. We are happy to know that you enjoyed your stay and found our staff to be friendly and helpful.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Andrew Mark

伴侶同遊
Absolutely superb , ideal situation for everything! Lively local restaurants! We will be returning to this hotel .
於 2024 年 3 月住了 4 晚
Stefania Pesci - Reviews Manager 於 2024年4月2日的回應
Dear Andrew Mark,Thank you for your positive feedback. We are happy that everything was to your liking. We are pleased to know that you will return, we hope very soon.We can't wait to see you.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

6/10 一般

ATISH

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly staff.
於 2024 年 3 月住了 3 晚
Stefania Pesci - Reviews Manager 於 2024年3月29日的回應
Dear Atish,Thank you for your positive feedback. We are delighted to know that you found our staff to be friendly.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

JOY

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The hotel is just a few blocks from Termini Station and one other hop on hop off bus stop, which made it very easy to get around the city. Staff was great and breakfast buffet was excellent with many options to please everyone in your party.
於 2024 年 3 月住了 2 晚
Stefania Pesci - Reviews Manager 於 2024年3月26日的回應
Dear Joy,we thank you for your positive feedback. We are delighted that you enjoyed our breakfast and found our staff to be great.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Holly

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
We were very impressed with the hotel and plan to stay again when we return to Rome next spring. The staff was helpful and all spoke English. They arranged transportation for us and made restaurant recommendations. There were numerous restaurants within walking distance. I highly recommend Best Western Plus Universo.
於 2024 年 3 月住了 3 晚
Stefania Pesci - Reviews Manager 於 2024年3月25日的回應
Dear Holly,Thank you very much for your kind feedback. We are delighted that you were impressed with our standard of service. It's wonderful to know that you are planning to stay with us again!We can't wait to see you again soon.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Judith

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Stefania Pesci - Reviews Manager 於 2024年3月25日的回應
Dear Judith,Thank you for your positive rating!We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

??

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
トイレのドアが自動で開いてしまうのは難点
於 2024 年 3 月住了 2 晚
Stefania Pesci - Reviews Manager 於 2024年3月25日的回應
Dear Guest,We appreciate you sharing your concern, we will certainly look into this matter to ehnance our guests' experience.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Sergey

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
All good thanks
於 2024 年 3 月住了 5 晚
Stefania Pesci - Reviews Manager 於 2024年3月21日的回應
Dear Sergey,We thank you very much for your positive feedback.We hope to see you again soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Isabelle

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect place, renovated room. Close to the train station and walking distance for all major attraction.
於 2024 年 3 月住了 1 晚
Stefania Pesci - Reviews Manager 於 2024年3月21日的回應
Dear Isabelle,We thank you for your positive feedback. We are delighted to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Alex

Thank you for the hospitality. Was great to stay here.
於 2024 年 3 月住了 4 晚
Stefania Pesci - Reviews Manager 於 2024年3月18日的回應
Dear Alex,Thank you for your feedback. It's wonderful to hear that you had a great stay with us.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Kacie (Eagan)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Stefania Pesci - Reviews Manager 於 2024年3月18日的回應
Dear Kacie,Thank you for your potive rating.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

6/10 一般

C R

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel was adequate for our needs, just a one-night stay before our return flight. The room was cramped for 3 people.
於 2024 年 3 月住了 1 晚
Stefania Pesci - Reviews Manager 於 2024年3月11日的回應
Dear Guest,Thank you for sharing your experience with us. We're pleased to hear that our hotel served your purpose. However, we apologize if you found the room to be cramped for three people. Your feedback is important to us, and we will take it into consideration to ensure that we provide comfortable accommodations for all our guests. We hope to have the opportunity to welcome you back in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Damaris (Mayaguez)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Stefania Pesci - Reviews Manager 於 2024年3月13日的回應
Dear Damaris,We thank you for your positive rating!We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

6/10 一般

RANDY

伴侶同遊
Great location but no air con. The room was so hot and they offered us a fan and told us to keep the window open. That’s not acceptable!
於 2024 年 2 月住了 3 晚
Stefania Pesci - Reviews Manager 於 2024年3月11日的回應
Dear Randy,Thank you for sharing your feedback with us. We are glad to hear that you appreciated our location. Regarding the air conditioning, we apologize for any inconvenience you experienced. During the winter months, our centralized system is set on heating. We understand that temperature preferences can vary, and we apologize if the room was warmer than expected for you. We appreciate your understanding and hope to have the opportunity to welcome you back in the future. Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

patrick

於 2024 年 3 月住了 4 晚
Stefania Pesci - Reviews Manager 於 2024年3月29日的回應
Dear Patrick,Thank you for your positive rating.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 不錯

Lisa

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Monica in the restaurant was a highlight! She was very friendly and went above and beyond as did the servers. we observed that the manager was overbearing towards his staff as he seemed to Micromanage their every move. The shuttle to the airport was a nightmare. The driver was on time but felt he needed to get us there in hyper speed as he drove as fast as 150 km per hour. I had to tell him to stop texting while he drove at that speed. It was a nightmare!
於 2024 年 3 月住了 6 晚
Stefania Pesci - Reviews Manager 於 2024年3月11日的回應
Dear Lisa,Thank you for sharing your feedback with us. We are glad to know that you enjoyed your stay overall. However, we sincerely apologize for the unpleasant experience you had with the taxi. We will address this matter with the taxi company and take appropriate action to ensure that such incidents do not occur in the future.We are delighted to hear that Monica in the restaurant provided excellent service. We will be sure to pass along your compliments to her and the rest of the serving staff.We hope to have the opportunity to welcome you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 不錯

Simon

多人同遊
讚好:整潔度、設施服務和住宿狀況
Hotel conveniently located
於 2024 年 2 月住了 5 晚
Stefania Pesci - Guest Reviews Manager 於 2024年3月6日的回應
Dear Simon,We thank you for your feedback. We are delighted to know that you enjoyed our convenient location.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 優異

Pamela

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice staff . Very clean. Breakfast was delicious.
於 2024 年 2 月住了 1 晚
Stefania Pesci - Guest Reviews Manager 於 2024年2月29日的回應
Dear Pamela,Thank you for choosing to stay with us and for sharing your experience! We're delighted to hear that you had an enjoyable stay and that we met your expectations.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma