The staff during day time is better than the one in the night time, the staff at night shift is not helpful at all, when I asked for a map he said there are only very few and those are reserved for the UPCOMING hotel guest! But I am the current guest!!!And I said 'is that mean I should buy one myself?' he gave me a face and said 'u can buy it in any kiosk around here' !!!the next morning I try again with the morning shift staff, he get me one at the back office straight away......besides , due to engine problem , their air conditioning would stop in the mid night from 2-6 am, I find that also happened during 2-6 pm, very annoying when you are asleep and awaked by the hotness.....furthermore, the water tap in the toilet does not perform very well, almost all the water coming out is hot water, no matter how you twist the tap, it's from warm to hot...