London Royal Hospital Chelsea Hotels

"Travelling on my own - checked in and was given the key to someone else room - so walked into someone else's room! As a solo traveler this made me nervous about staying in case it happened to my room. Was told i would be offered compensation - never was - ended up barricading myself in my room at night and had a terrible night sleep. All i got was sorry to hear that and asked to give my email. Terrible service and would not recommend for a Would not stay here again as a solo travller which is a shame as its great location. If you were staying in room 459 on Wednesday 13th May i have a photo fo the inside of you rrom that i took as evidence"

"We stayed 5 nights. There were many good qualities of this hotel but it certainly did not live up to our expectations of a five star hotel. Most significantly, the thermostat in our room did not actually control the temperature in the room. We spent five hot days and nights. We called several times to have this addressed and were given thinner blankets, but they did not seem able to fix it, nor did they offer any acknowledgment that it was an unacceptable situation. Fortunately, two of the windows cracked open, so that helped relieve the heat, but it could not keep the room cool. As well, the coffee machine in the room did not work, and after having it replaced, it still did not work, and finally did so on the third time. Strangely, there was a TV in the shower, but it didn’t work either! The staff was generally not very friendly, and the front desk was often unattended. Communication with the staff did not improve the experience. Again, not what you expect from a five star hotel. Here is what was good about the Hotel: The beds were comfortable. It was well decorated and our room was spacious. We had paid for an upgrade. There was room for our luggage and drawers to unpack into. There was a bathtub. There were complimentary snacks and drinks in the room. This is an extremely well located hotel if you want to be in a thriving residential neighborhood and close to the metro. We did not eat in the hotel so I cannot speak to their food. Sadly, I would not return. "

"Room was clean and bathroom was newly renovated and unexpectedly spacious for London hotel size. Staff are all welcoming and friendly. Close to metro and Coach station. Breakfast was good and staff in the lounge was very polite and friendly. The only draw back wss the noise level, you could hear the trains running by."

"Yes "

"I was disappointed as I attended for my birthday and was given a room on a hallway where they were in construction with doors taped up and without door handles. It wasn’t the special stay I was imagining especially after paying more for an executive room."

"Excellent place to stay"

"The staff were welcoming when we arrived and allowed is to leave our cases before checking time. The room was clean and had complimentary water and biscuits on arrival. We received free drinks voucher to use in the bar as we booked direct. The breakfast had a good selection of cooked and continental and also a fresh omelette making station which was delicious. Close to underground and bus routes. Would definitely stay again"

"The staff at the Clermont are amazing...always so friendly & very helpful."

"Really warm greeting from the stsff as soon as we stepped into the hotel. Quick & efficient check-in. The room was cleaned to a very high standard. Plenty of choice at breakfast - everything from a full english cooked breakfast to a continental one. My only complaint was that there was no restaurant on site, only a cafe for snacks. Overall a great stsy & would definitely revommend."