10/10 Excellent
Christine R.
27 May 2025
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Nice Place (key is 4.9 km away)
The apartment was nice :). The bed was very comfortable. The kitchen is nicely equipped (pots, pans, dishes, silverware, nice refrigerator, etc.). The location is great.We did not see the note buried in the property description that the key is 4 km away from Saint-Tropez (actually 4.9 km from the apartment). We had a bit of a heart attack when we received the e-mail 6 days before arrival that highlighted this point. As we were arriving by boat, it would be difficult to reach the office. [It would be on your way if you are driving.] We replied to the e-mail to ask if the key could be closer by no one responded for 2 days. Apparently, the e-mail address they send from is not routinely checked. There was never a response to any messages left in the VRBO Inbox. We could not reach anyone by phone 4 days in advance as it was a weekend. The person who did respond on the weekend (thank you!) had to wait until Monday (the day before we were to arrive) to ask the manager. They did bring the key to the apartment (YAY! many thanks!) which was a super relief. But this was quite stressful for us (and I'm sure we were irritating to the person we reached on the weekend - thanks again to this nice person).So, the apartment is nice and worth staying in. But be sure to ask about the key before reserving if reaching their office could be a challenge. Call the local office during the week if you don't receive a prompt response to e-mail or queries through VRBO.
Christine R.
Stayed 4 nights in May 2025