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关于阿苏拉海滩度假村 - 全包式 - 仅限成人入住的点评

4 out of 5
阿苏拉海滩度假村 - 全包式 - 仅限成人入住
Playa Samara, Carrillo, Sámara, Guanacaste

点评

8.4

很好

10 分 - 超赞。245 条好评，共有 449 条点评" "
8 分 - 还可以。98 条好评，共有 449 条点评" "
6 分 - 一般。52 条好评，共有 449 条点评" "
4 分 - 很差。26 条好评，共有 449 条点评" "
2 分 - 糟糕。28 条好评，共有 449 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

8.2/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

4/10 很差

Jennifer

与家人出行, 与配偶出行, 团体旅客
满意：住宿条件和设施
2024 年 5 月入住 4 晚

10/10 超赞

Shey

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great.
2024 年 5 月入住 3 晚

10/10 超赞

Toriana

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This resort was amazing the staff was very attentive and helped us with any issues we had. One of my friends that was in my travel group their room had some water leakage and the resort got that situated quickly and got them a new room. The restaurants were all diverse and had great options. This resort isn't near a lot of things so if you're looking for nightlife and partying this isn't the place! It's very relaxing and a great place to unwind and relax
2024 年 4 月入住 3 晚

8/10 还可以

Erik

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Quiet, beautiful, and friendly staff. Dining locations need fans or air conditioning. No evening entertainment except for live singer at bar. Needs casino, comedy, or other options. Left one day early and resort didn’t offer to refund
2024 年 5 月入住 6 晚

8/10 还可以

Brian

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very beautiful place. Highly recommended. Staff is very helpful and nice. Restaurants are good too. Theres an event planner on site every day through their vendors, and local businesses offer plenty other things out on the beach right outside. Only critiques would be no hot water in showers and rooms are not weatherproof so they remain humid no matter the temperature. WiFi in rooms is basically non existent (but out in common areas it’s fine, and you don’t go to Costa Rica for WiFi).
2024 年 5 月入住 4 晚

8/10 还可以

Tasia

团体旅客
满意：清洁度、服务设施、住宿条件和设施
The property was very beautiful.
2024 年 5 月入住 4 晚

8/10 还可以

Yamile

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
El wifi no es bueno y las chicas de limpieza no hacen completo su trabajo
2024 年 5 月入住 3 晚

10/10 超赞

Tine，durham

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We have stayed in a lot of hotels around the world and Azura is on the top list! The grounds, the staff, the service, the food and drinks, the pools , the beach, the rooms, the beds- EVERYTHING is absolutely amazing. Can highly recommend this place if you are looking for a luxurious and memorable vacation. Pura Vida🇨🇷🙌🇨🇷🙌🇨🇷
2024 年 4 月入住 7 晚

8/10 还可以

caleb

2024 年 4 月入住 3 晚

8/10 还可以

Shamika

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Where do I start? We were pleasantly surprised with the condition of the property. We had an ocean front swim up pool. Let me just say, there are no ocean front rooms at this resort, trust me, we looked for them. Our room faced the pool and if you are in the private pool you may get a partial view of the ocean. The food was pretty good, but limited. You only get two restaurant choices per night and one small breakfast buffet in the morning. It’s a cute boutique hotel and the ambiance exceeded our expectations. Room service was horrible… it took a long time and it was not good at all. The champagne and wine was pretty good. The drinks and food were not consistent, sometime the drinks and food are great and others places or times it’s just ok. The pool water was warm and clean. The beach was clean. The resort was clean. The air conditioning worked as expected! The wildlife is pretty loud at night, but otherwise the property is mellow and quiet. The staff are friendly and attentive. We had some problems with our privacy window, but it was fixed immediately. It’s a 2 hour and 20 minute ride from the airport. We booked a private car, and the time passed quickly. They have great excursion packages. We did a sea life tour, which consisted of snorkeling and dolphin watching…we loved it! I would suggest the resort install fans in the restaurants and bar areas… it gets quiet humid and hot. Overall, we would not mind returning to the hotel
2024 年 4 月入住 4 晚

10/10 超赞

roderick

满意：清洁度、员工和服务、住宿条件和设施
Nice quiet and peaceful
2024 年 4 月入住 3 晚

2/10 糟糕

Sean

与配偶出行
满意：员工和服务
不满意：清洁度
Terrible overall experience
2024 年 4 月入住 5 晚

10/10 超赞

Lizi

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing
2024 年 4 月入住 4 晚

10/10 超赞

RAUL

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent staff services
2024 年 4 月入住 3 晚

10/10 超赞

JOSE

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
UN HOTEL MARAVILLOSO,LA ATENCION DEL PERSONAL FUE ESTUPENDA,TANTO EN LA RECEPCION COMO LOS MUCHACHOS DEL RESTAURANTE,BARES ECT
2024 年 4 月入住 3 晚

10/10 超赞

Paul anthony

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a nice relaxing stay
2024 年 3 月入住 5 晚

10/10 超赞

Jodi

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
One of the best all inclusive resorts we have ever stayed at! The resort was beautiful, the food was wonderful and the staff was top notch…from the time we checked in until the time we checked out, their priority was making sure each guest was enjoying their vacation. We will definitely be coming back. Thank you Azura for the wonderful holiday.
2024 年 4 月入住 10 晚

10/10 超赞

Nancy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had an amazing time. Staff was super friendly and helpful.
2024 年 4 月入住 5 晚

10/10 超赞

Nicole

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property in a quiet setting. So much to do in the immediate area. Excellent food and drinks. Nice not to have kids there too.
2024 年 3 月入住 6 晚

8/10 还可以

Richard

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location on the beach and walkable to Playa Carillo . Friendly staff ,
2024 年 4 月入住 5 晚

8/10 还可以

Patrick

与配偶出行
满意：服务设施
Wonderful staff. Nice location. Beautiful property. Nice comfortable rooms.
2024 年 4 月入住 4 晚

6/10 一般

Jyothipriya

满意：住宿条件和设施，清洁度
2024 年 4 月入住 2 晚

10/10 超赞

Sebastiaan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent experience
2024 年 3 月入住 6 晚

10/10 超赞

Karri

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice property. Small and quaint. Staff was friendly and helpful when needed. Beautiful beach. Walkable to Samara..roughly 1.5miles
2024 年 3 月入住 7 晚

8/10 还可以

Juliana

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
It is a small resort, but nice. The food wasn't horrible. The alcohol was average. Concierge needs a little training. The information provided by her was not accurate. I kind of took charge. It was a good time. Nothing not to like, but it didn't blow me out of the water.
2024 年 2 月入住 2 晚

6/10 一般

William

满意：清洁度、住宿条件和设施、客房舒适度
Flawed
Access can be challenging. By road it is 4/5hrs from St Jose and 1hr by mostly bumpy dirt road from what we believe is the nearest commercial airstrip at Nosara. First impressions are of an excellent international standard designer hotel. Large public areas are superb with numerous water features throughout. Our twin queen room with partial sea view was clean and spacious but the designer twin basin with no towel rail or hooks in the bedroom rather than bathroom was just bizarre. The balcony had a swing seat and other furniture and was quite adequate. The vast beach is largely unmanaged and is protected by an offshore reef to provide good bathing. The staff are friendly and helpful if lacking in the training expected in this standard of hotel. Tipping seems to be endemic and staff appear to expect tips for almost any attention to guests. We have never encountered this in any all inclusive before. The 3 restaurants are varied but appear to have been designed to cater for the largely North American guests. Dishes seem to have been designed by an Executive Chef but implemented by amateur cooks. We heard about food issues from other guests we met on-site and we suffered from sickness on our last night after eating in Tao restaurant. Unacceptable at anytime, but with a 26hr journey ahead it was a complete disaster. Overall impression is that it is an attractively designed hotel catering largely for North Americans which desperately needs to focus on its food offer.
2024 年 2 月入住 6 晚

4/10 很差

Sylvain

与配偶出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The room assigned to us was not the same category that we purchased (no partial ocean view, no king size bed). The hotel response was that it was the last room available and blamed Expedia. Hotel customer service did not address our complaint and basically ignored us for 3 days. It was unprofessional and seemed somewhat dishonest. Expedia did nothing for us except call the hotel. Our room was dirty at our arrival; we decided to wash the sticky floor ourselves. Grounds and beach are nice. Breakfast and lunch food is ok. Dinner restaurants (asian & italian) are quite good with excellent service. Overall, resort seems overpriced. Buyer beware if you book a premium room, you risk to be disappointed with no partial credit or refund to compensate you.
2024 年 2 月入住 4 晚

6/10 一般

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Just OK
The resort was beautiful. Always had good service at pool bar and at lunch. Breakfast and dinner not good service. The breakfast buffet would be out of eggs and no one around to cook fresh eggs. Or eggs were out but no serving spoons. Valentines day we were told we had reservations at Bocatto. When we arrived the restaurant was empty except for other confused guest who also had reservations. Finally someone came and told us restaurant was closed and we had to eat outside. After our meal was over people were in Bocatto eating. Our room was labeled ocean view but it was more resort view.
2024 年 2 月入住 4 晚

10/10 超赞

Dominique

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The staff was wonderful food was amazing and the atmosphere was to die for would definitely go back again!!!
2024 年 2 月入住 4 晚

8/10 还可以

Erasmo

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Poco personal
2024 年 2 月入住 4 晚

4/10 很差

Annemarie，Saint Hubert

与配偶出行
满意：清洁度
不满意：员工和服务
NOT A PARTY RESORT. Our door key stopped working 5x on the first day, it took forever to fix. No valet service if you decide to show up with your own car. Food at the restaurants was below average. We left without finishing our meals at every restaurant and got food poisoning on the last day! The food at the lunch spot was not great. We did not enjoy the nachos and fish tacos. No flavour ALL restaurants for dinner are reservation only and you have to make the reservations in person at the front desk every day. You can’t even book for the next day. If you don’t get an early dinner reservation you get stuck with a late reservation! The morning buffet was very basic and small. One day all the tables were full and we had to wait ! The beach is beautiful but there are not enough beach chairs or sunbrellas. And even if you try to reserve a chair early, people will take your stuff and throw it aside. The front desk uses WhatsApp to communicate with you (they don’t answer the phone) but you can not actually make any reservations on WhatsApp, you have to do everything in person at the front desk - including getting your beach/pool towels! Front desk is only open from 7AM-10PM. If you’re checking out before the desk opens without informing them the night before: good luck! The pool was murky when we arrived. Our experience on food, service and cleanliness was a mere 1/10 Location and environment was 9/10. Pura Vida✌️
2024 年 2 月入住 2 晚

10/10 超赞

Álvaro

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚

6/10 一般

Lori

与配偶出行
不满意：清洁度
Pros; quiet, wait staff very kind, food was really good, modern room amenities. Cons; housekeeping for the rooms, either didn’t show up at all or I had to call for them to come. Diner reservations made through the whats app, had to download it to be able to have dinner on the property. Not enough staff. Breakfast was difficult, not enough choices for a buffet, and usually either low or out of food. No facility or room information given when checking in, had to use the whats app again for messages to be sent to us with that info.
2024 年 2 月入住 4 晚

6/10 一般

Juan I.

满意：住宿条件和设施
不满意：员工和服务，清洁度
Not recomended
Most of the staff were very friendly and helpful. Unfortunately, my wife and I encountered several situations that we did not like: - We made a reservation at the Asian restaurant. The order arrived in parts, 1:30 hours after ordering, and we eventually had to leave without receiving the main course. When we complained to the waiter, his response was "I can't do anything." - The pool was dirty and the water was murky. - At breakfast, with more than an hour left until it ended, 90% of the buffet dishes were empty and no one did anything about it until another guest asked for them to be refilled. - The cocktails are made without a recipe and each bartender makes them according to their own judgment. They all taste different depending on the bar or bartender. There's little standardization. - We asked for a change of pool towels at reception and their response was "there are none." Overall, the facilities are very beautiful and the staff's attitude is good, but they lack a lot of training and, above all, supervision. It's evident that they are short-staffed and do not have captains or supervisors. It's not worth what they charge. I do not recommend it. I would not return.
2024 年 2 月入住 2 晚

10/10 超赞

Earl

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was amazing. Always greeting guests with a smile. My wife and I would like to mention some that made our stay special. Wendy was always there with a smile and cheerful greeting. Others who helped make fond memories were Danny and Julie at the pool bar. Roxanna and Kayla always made our days a little brighter with their joyful attitude. There were so many others who made every day special. They should all be very proud of the joy they bring to their guests.
2024 年 2 月入住 8 晚

2/10 糟糕

Tiffany

团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was not clean and frequently had to request that the swim up pool be cleaned and filtered. The awning in the room fell and hit me but staff refused to do anything about it other than take it out the room. Staff was very dismissive.
2023 年 12 月入住 10 晚

8/10 还可以

Stan

满意：员工和服务，清洁度
Property is ideally located and staff are very helpful, but lack of sufficient beach chaise lounges created unnecessary problems that were not in keeping with a higher end resort. Temperature of shower never got above the low end of luke-warm. Food, although generally OK, was disappointing in that there was considerable inconsistency - same dishes often varied substantially in taste from one day to another. Very surprising. Coffee machines in public areas were frequently not working and from other reviews this seems to be an ongoing problem.
2024 年 1 月入住 8 晚

8/10 还可以

Sharlene

与配偶出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施
The property was as described, quiet, low key, adults only. Most of the staff were very pleasant, and attentive. The downside, excursions were only available on certain days, we didn't know this until it was too late. There was only 1 working ATV for that tour. Most of the other tours were 2-3 hours away from the resort, for that reason we didn't do any. The resort is a solid 2 hour drive from the airport. Our room was clean, but replacement towels and glasses were hard to get and our air conditioner rattled loudly every night. We didn't ask for it to be fixed, because it still worked. There are no staff on site between 10:00 pm and 7:00 am, we didn't want to risk asking to fix the A/C unit for fear that it might stop during the night, so we listened to the rattle every night we were there. We did go to Samara to shop a little, but the red taxi couldn't come and get us for over an hour, so we walked back. I would give the resort 3.5. Good, but still areas for improvement.
2024 年 2 月入住 7 晚

8/10 还可以

Will

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent resort. Staff was friendly and went over and above when we had a medical emergency. Food and beverages were great although everything shuts down at 10ish. Rooms were clean, spacious and well maintained. We had minor issue with reoccurring door lock malfunctions but were generally fixed quickly. The beach is gorgeous and safe although they could use more chairs and umbrellas to avoid limited seating in the shade. Also beach towels appeared to be in short supply. Overall I would go back in a heart beat. We heard other people complaining at the front desk but we didn’t experience anything that would have made us complain.
2024 年 1 月入住 7 晚

4/10 很差

DEYANIRA

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
No ambient. If u like to go have fun. This is not the place. It’s more like a nursing home for elderly people. It’s an all inclusive hotel. And they have hours for each food u want. You can’t order anything cause u have to wait for the time they give u to order. The breakfast sucks. It’s more of a continental breakfast. The drinks r limited. We asked for a specific drink. And they never had it. But if we tip $100 out of no where they would bring the bottle we asked for. Everything closes at 10pm.
2024 年 2 月入住 4 晚

10/10 超赞

Craig

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was big and bed comfortable. Excellent dining options and great food. Service at restaurants was very good.
2024 年 1 月入住 7 晚

10/10 超赞

Christine

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 7 晚

6/10 一般

Richard

满意：客房舒适度
Not Impressed.
Overall, the property is OK but just a little disappointing after the other places on our trip. Everything is a bit rundown and most of the staff members don’t seem very happy. The food was mediocre at best, and the breakfast buffet was really disappointing. On two of the days they were completely out of eggs, fish and fruit before 8am. The room was nice but a bit rundown. Our housekeeper was one of the few friendly people on staff. We had some laundry done which was returned shoved into a bag in a wrinkled mess. Finally, wifi was good throughout the entire property except up near the oceanfront rooms. We brought our concerns to hotel management with zero results. After almost two weeks in Costa Rica we were expecting much more.
2024 年 1 月入住 4 晚

8/10 还可以

Mary Beth Working

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 9 晚

10/10 超赞

Dean William

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Dining options were great, not to crowded, staff was super helpful and friendly
2024 年 1 月入住 10 晚

10/10 超赞

Dirk

2024 年 1 月入住 5 晚

10/10 超赞

Michelle

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay! Beautiful resort and great food/drink and lovely staff.
2024 年 1 月入住 4 晚

6/10 一般

Synthia

与配偶出行
满意：住宿条件和设施，清洁度
不满意：服务设施
I liked the location of the property being small and secluded. The beach and property were clean. We received great service from Jose, Julie and Jesus. I did not like that we asked for an iron, which we never received. They didn't provide us with the WhatsApp information to order room service while other guests seemed to know about it. The breakfast selection is very limited. The entertainment could be improved as well.
2023 年 12 月入住 4 晚

10/10 超赞

Bruno

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excelente resort
Esse resort vale a nota máxima. Atendimento excelente, funcionários super atenciosos e alegres. Infraestrutura do hotel elegante, restaurantes gostosos, bebidas muito boas. A praia em frente é linda. Da minha viagem de 30 dias fora do Brasil esse hotel foi o melhor de todos. Super recomendo. O difícil é ir embora.
2024 年 1 月入住 1 晚

6/10 一般

Modiga

满意：客房舒适度，住宿条件和设施
2024 年 1 月入住 6 晚