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薩瑪拉灘別墅海濱度假村 - 全包式的評價

3.5 out of 5
薩瑪拉灘別墅海濱度假村 - 全包式
Samara-Guanacaste, Sámara, Guanacaste

評價

6.6
10 分評分，優異；202 則評價中有 43 則" "
8 分評分，不錯；202 則評價中有 54 則" "
6 分評分，一般；202 則評價中有 48 則" "
4 分評分，欠佳；202 則評價中有 25 則" "
2 分評分，很差；202 則評價中有 32 則" "

7.0/10 

整潔度

6.6/10 

職員與服務

5.8/10 

設施服務

6.4/10 

住宿狀況

6.8/10 

環保程度

評價

4/10 欠佳

Michael

不滿：整潔度和住宿狀況
於 2024 年 3 月住了 5 晚

4/10 欠佳

Debbie

家人同遊
不滿：職員與服務
The resort was fine and the people were nice but the food is the worst we've ever had at an all-inclusive. We all got so sick, not sure if it was the food or water. The food was never really hot. They made omelets in the morning and used so much Pam cooking spray. The rice and pasta was never fully cooked. Breakfast was supposed to be at 7am but they were never ready and it took forever to get coffee.
於 2024 年 2 月住了 14 晚

8/10 不錯

Linda (Providence)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Wonderful location with easy access to beautiful beach. Property is very nice and rooms are nice--although they could stand a few minor "extras". Pool is very nice. Food needed improvement--limited choices, not great quality although pineapple and watermelon was abundant and delicious.
於 2024 年 2 月住了 7 晚

2/10 很差

Payton

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Very misleading and incorrect information in the description on their website. They reuse dirty glass cups and plastic cups for drinks at both bars. Only one buffet style restaurant that was very unsatisfying. The property reeks of sewer. The staff were friendly, but slow with their service. The gift shop was incredibly overpriced. Overall, just not a place I would recommend to spend a vacation.
於 2024 年 1 月住了 6 晚

6/10 一般

Tinku

伴侶同遊
不滿：設施服務
Resort is right by the beach yes - but so limited only 1 restaurant/buffet for every meal. Wet bar wasn’t open majority of the day. No in house entertainment as much. And our rooms had no telephone to call front desk or for support. And 1 pool
於 2023 年 12 月住了 2 晚

2/10 很差

Stephane

於 2023 年 12 月住了 3 晚

2/10 很差

Stephane

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Bad experience, avoid if you can. Definitely not 4 star, the hotel is not maintained, rooms are smelly, light not working, clotted sink, dripping water as shower. The entrance picture is very nice but all for the new facility being developed next door, the villa playa Samara is let with poor maintenance, cheap foods and cocktails “all inclusive”, almost empty buffet, garden not maintained, feels like a let down facility. The beach and view is very nice which makes the experience even more disappointing. This might have been a nice spot some time ago but let to decline, I’m surprised it is offered by Air Canada, it must leave a feeling of being trapped in a location not worth $500 to $600 and feeling to be ripped-off. We could leverage our stay by going out to other places but it was not the plan for all inclusive villa.
於 2023 年 12 月住了 3 晚

8/10 不錯

Dariel

讚好：整潔度和住宿狀況
Clean property and nice beach access.
於 2023 年 12 月住了 1 晚

8/10 不錯

Dorin

於 2023 年 12 月住了 6 晚

2/10 很差

Trina

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This is not a 4 star as they advertise The place is run down They have many of the rooms and villas assigned to full times residences for staff and construction workers Some rooms had been previously renovated but done poorly and it’s already breaking down and not cleaned well We got moved from our room and our new room was in a better location but the door lock was broken and bathroom was dirty They have rocks under the sink for earthy design but it had lots of hair from previous guest in it. We were so disappointed and would have preferred a refund and to stay somewhere else It took all day to get approval to move rooms and since are stay was short we wanted to just leave The buffet for the all inclusive had 6 options in total and a small salad bar, No other food areas It’s really the worst all inclusive I’ve ever seen Maybe a 2.5 star at best The staff were really nice Guest were unhappy and they were apologizing a lot but not their fault Bad management/ownership All I can say to anyone who has a reservation try to get a refund You will be so disappointed
於 2023 年 11 月住了 2 晚

10/10 優異

Octavio

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Una experiencia sobre nuestras expectativas, especialmente en relación al servicio al huesped, extraordinaria disposición de quien pensamos era la manager y resultó ser la propietaria, con razón ese nivel de servicio lo replican felizmente los empleados, quedamos mas de satisfechos y agradecidos por todas las atenciones de la Sra. Faride Cano, Fressia, Mario, etc... Felicitaciones por la pasión y compromiso que ponen a su trabajo!
於 2023 年 9 月住了 3 晚

8/10 不錯

Rose

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful location on the beach. A long 5-hour drive from the San Jose Airport.
於 2022 年 12 月住了 4 晚
Vilas playa Samara 於 2023年1月6日的回應
Thank you for your comment, Grateful and happy that you enjoyed your stay with us

6/10 一般

Pamela

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
This property is very dated. A lot of the units had furniture stacked inside them as though it was being stored. And I think more employees lived there than guests were there. A coffee maker in the room, but no coffee to make a pot. Fridge in the room was an added bonus, but is in need of cleaning and deicing. Pool bar and gym were closed. No bar to hangout in, one restaurant with the same food every day, but inconsistent on how it was prepared, towels and sheets were very worn, holes in our sheets and some of our towels had strings hanging off of them. The staff were very nice and the location was great, but the resort is in desperate need of updating. The second property is an adults only one, but looked busier and seemed to have better amenities. I love the country of Costa Rica and will return, just not to this property. Not sure if this property was closed for a long time due to COVID, but it sure does need some updating. Over all it was a pleasant experience, but not a 5 star one!
於 2022 年 4 月住了 8 晚

8/10 不錯

Rolando

讚好：整潔度和住宿狀況
不滿：設施服務
於 2022 年 4 月住了 4 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Una bendición
Hola, la experiencia fue increíble, el trato, la comida, las villas, todo con excelencia. Disfrutamos mucho la estadía y regresamos muy satisfechos. Todo el personal súper especial muy amable, realmente fue una gran bendición haber optado por dicho lugar. Lo recomendamos al 100. Estamos muy agradecidos
於 2022 年 4 月住了 3 晚

2/10 很差

Rodrigo

家人同遊
不滿：設施服務和住宿狀況
El aire acondicionado no funcionaba, la habitación es pequeña, no hay closet ni mueble donde poner la ropa, en el baño no hay mueble, la habitación no tiene ventanas, el personal del restaurante es amable pero no tiene capacitación ni experiencia. Muy mala experiencia, no se lo recomiendo a nadie.
於 2022 年 4 月住了 4 晚

6/10 一般

Yuniel

家人同遊
讚好：整潔度和客房舒適度
Nada recomendable!!!
Hay mucho que mejorar, servicio ineficiente. No conocen las más mínimas normas de servicio, puede llegarte la comida primero, las bebidas detrás y los cubiertos de último. La habitación que me asignaron no servía el aire acondicionado, no tenía refrigerador (a pesar de decirlo en la reserva) la luz de la habitación quemada. Nos cambiaron a otra y en la espera, pudimos hacer uso de las instalaciones a hasta las 6 de la tarde. Realmente una experiencia nada positiva. No creo que regrese a este lugar.
於 2022 年 4 月住了 3 晚

8/10 不錯

Karina

於 2022 年 4 月住了 1 晚

10/10 優異

Camille

於 2022 年 3 月住了 4 晚

10/10 優異

zena

於 2022 年 3 月住了 1 晚

4/10 欠佳

Dinia

於 2022 年 3 月住了 3 晚

10/10 優異

Daniel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Mycket bra mat för att vara ett all ink, bra strand med stolar o parasoll. Bra service o trevlig personal
於 2022 年 3 月住了 2 晚

10/10 優異

Paola

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente lugar, nos gustó mucho. Las instalaciones son muy bonitas y seguras.
於 2022 年 1 月住了 2 晚

10/10 優異

tanya

讚好：整潔度、職員與服務和住宿狀況
於 2021 年 12 月住了 7 晚

2/10 很差

Adam

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Worst vacation experience in years, possibly ever.
於 2021 年 12 月住了 3 晚

2/10 很差

Fiorella

於 2021 年 11 月住了 1 晚

2/10 很差

elaine

讚好：客房舒適度
不滿：職員與服務和住宿狀況
Terrible, service mauvais et hôtel en piètre état
Pire hôtel depuis plusieurs années. Plus de la moitié de l’hôtel nécessite d’énormes rénovations. Les serviettes sont bonnes à faire des guenillesLa nourriture laisse réellement à désirer et même plus… temps d’attente pour recevoir un burger de 50 minutes au diner…. Pas de buffet, seulement service aux tables dehors en tout temps et seulement 3 serveuses. Nous sommes arrivés tôt vers 11h am et ils voulaient nous facturer 30$ U.S./ personne pour early check-in…. Avons eu notre chambre vers 16h seulement…. Piscine sale, aucun service de bar à la piscine. Vraiment terrible, je ne le recommande à personne surtout pour le coût exorbitant vs la qualité et service…..
於 2021 年 11 月住了 1 晚

10/10 優異

Yeimily

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great
於 2021 年 11 月住了 1 晚

10/10 優異

Dawn M

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is our third trip to Villas Playa Samara. We were treated very well and we love it there. Having our own Villa allows for more privacy when traveling with others. It was a little frustrating that our actual restaurant wasn’t open for the first part of our trip so they had us dine at one of the restaurants at Azure, which appears to have 3 restaurants. Then the last 2 days our restaurant opened & we were no longer aloud at Azure, including the beach chairs in front which literally are on the same property. It is an adults only property but we were all adults. Our restaurant did offer the same menu & the food is amazing! The staff is very nice and accommodating. The property is also very secure so you feel safe! Can’t wait to book our next trip back!
於 2021 年 8 月住了 7 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful views! We truly enjoyed our stay here. We had a bungalow close to the beach- like 25ft away! Rooms were clean and loved the patio facing the beach. The staff were so friendly especially at the restaurant. Because of Covid-19, we only had one option for restaurant but the food was good that was included in our all inclusive option- food and alcohol- for the price it was a steal! Loved that they extend their restaurant service while we sunbathed on the beach. Wish the pool bar was open but understood why it was closed because of the pandemic. The town of Samara is a 20-30min walk on the beach. We look forward to coming back with a group of friends!
於 2021 年 5 月住了 2 晚

6/10 一般

真實旅客

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Hotel mal cuidado y comida muy regular. Lo único bueno el trato del personal que parecía estar con bajos efectivos.
於 2021 年 5 月住了 3 晚

6/10 一般

真實旅客

讚好：職員與服務
Die Zimmer sind schlicht, aber funktionell. Die Liegen am Strand billige Plastikliegen ohne Auflagen, viele durchgebrochen. Der Pool könnte öfters geskimmt werden. Das Büfettrestaurant gut bestückt, Essen überwiegend gut. Das Extra Restaurant gleicht einer Wartehalle, das Essen nichts besonderes. Schlimm fand ich den Geruch, der jeweils in der Mitte der Häuserrunden liegenden Abflussgruben.
於 2020 年 3 月住了 5 晚

2/10 很差

Carolina (Costa Rica )

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
La habitación ni se parecía a la de las fotos que vi, muebles y accesorios en mal estado, sucio y con mal olor, la ducha del baño tiraba agua para todos lados y no había agua caliente. El "todo incluido" era tan solo papas tostadas con frijoles y queso y papas a la francesa, y solo en la tarde en la mañana no, pésimo servicio, cuando puse mi queja no me resolvieron nada. El peor hotel que he ido
於 2020 年 2 月住了 2 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務和設施服務
nice property. needs work in places though. food for all inclusive was not worth the money and was boring
於 2019 年 12 月住了 4 晚

8/10 不錯

Filip

讚好：整潔度、職員與服務和客房舒適度
Great activities
It's a nice hotel which really has all you need for a good stay. Many buildings could use some renovations, but all in all it's good, except for that the gym is completely out of order with the cords of the machines chopped off lying on the floor. The best thing with our stay was the activities that Gerald hosted!
於 2019 年 10 月住了 2 晚
Jose Alejandro Ruiz 於 2019年10月14日的回應
Good morning Mr. Filip, Thank you so much for taking the time and give us your feedback, we are sorry about the inconvenience with the gym, we all are committed to make every guest´s stay a memorable experience. Once again thank you for choosing Azura Beach Resort. Best Wishes

8/10 不錯

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were given 100 dollar credit..staff did not know what we could use credit towards. Unfortunately last day we found out it was $25 toward 4 excursions. Disappointed we could not use it elsewhere or at property store. Wish we knew ahead if time what credit is for to utilize it properly
於 2019 年 8 月住了 7 晚
Alejandro Ruiz 於 2019年10月18日的回應
Dear Guest, Greetings from Villas Playa Samara, We would like to thank you for taking the time to give us your feedback, our staff is committed to make every guest´s stay a memorable experience, we are sorry for the lack of information about the resort credit, we will take care of this, so we can asure this situation will not happen again. Thank you for choosing Villas to stay during your vacations.

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Bad services, dirty rooms and employees regardless of customer service
於 2018 年 11 月住了 2 晚

8/10 不錯

真實旅客

親子同遊
讚好：職員與服務和設施服務
For an all inclusive it was pricy and small. Food selection was very limited. There was always something that didn't work - door, safe, air conditioning, wifi etc etc. Staff was a mix of lovely friendly and helpful people and people who hated their jobs or us (but miserable with something). No surfing out front, beach just okay but Playa Samara was consistent and easy to get to everyday.
於 2019 年 3 月住了 14 晚

8/10 不錯

真實旅客

於 2019 年 3 月住了 5 晚

6/10 一般

真實旅客

伴侶同遊
Property is under construction so can be noisy. Food and facilities ok but nothing to write home about. If you like AI, I’m sure this is average.
於 2018 年 12 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 1 晚

2/10 很差

真實旅客

不滿：整潔度和住宿狀況
This is not a 4 stars resort, they are building half of the hotel and the other part is old. You want to park the car un the parking lot and must walk in a mud way. In the reception, they talk about the rules and punishments a lot. I arrived 1hour before the check in and they said me that If I want to Stay there,they Will charge $70 per person (this situation doesn’t happend at others All inclusive resorts in Costa Rica) I am Costarican and I don’t recomend this hotel to enjoy your vacations, the pictures are not related with the reality.
於 2018 年 12 月住了 1 晚

6/10 一般

charles

Hotel minimaliste
於 2018 年 11 月住了 1 晚

6/10 一般

真實旅客

不滿：整潔度和職員與服務
於 2018 年 11 月住了 2 晚

6/10 一般

真實旅客

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
La reservación no estaba lista , me dieron una habitación con 2 camas ( éramos 5 personas ) , la limpieza de la habitación no llegaba , no había paños , las bebidas llegan tarde y en vasos de plástico, en fin ... un
於 2018 年 3 月住了 4 晚

8/10 不錯

Cat (Charleston, SC)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice Beach Hotel
Stayed there 2 years ago when it was not all inclusive. The buffet only is not up to par with the price. You need to be careful selecting your room because I had to climb stairs which was not necessary before and this had no view at all. Other than that I would highly recommend because staff and location of beach and wonderful spa worthwhile.
於 2018 年 2 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Tolle Lage direkt am Strand, nette Mitarbeiter, schöne Gartenanlage, gutes Essen und Getränke
於 2017 年 11 月住了 3 晚

10/10 優異

Moser

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wunderschöner aufenthalt
Lage, suite, poollandschaft und all included drinks top. Das essen war gut aber Meistens leider nur lauwarm. Alles in allem aber ein superschöner aufenthalt
於 2017 年 11 月住了 4 晚

8/10 不錯

Yuniel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 7 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Nice hotel, nice staff
It was a wonderful experience. The hotel staff wer just great.
於 2017 年 7 月住了 2 晚