We were informed that the shuttle bus had stopped running while we checked in, but no any warnings/reminders/ prompts in advance, and then, next morning we were forced to take a taxi to SFO airport.
真實旅客
於 2021 年 4 月住了 1 晚
6/10 一般
真實旅客
2021年4月16日
真實旅客
於 2021 年 4 月住了 3 晚
2/10 很差
Sheri
2024年2月21日
不滿:住宿狀況
Sheri
於 2024 年 2 月住了 1 晚
10/10 優異
MELQUIADES
商務旅客, 多人同遊
2024年2月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
service was exelent and safe
MELQUIADES
於 2024 年 2 月住了 1 晚
2/10 很差
William (Casa Grande)
伴侶同遊
2023年11月4日
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
Made reservation for 1 night at beginning of trip to Europe and one night on return 30 days later. Got dr apt scheduled two days after return and tried to add extra night but could only do this with separate reservation. On check in I told them I was checking in for two night on two separate reservations. He found both and confirmed. Next day while visiting Alcatraz I got a call from hotel saying I was late checking out and had to check out and check back in to a differrent room and move my luggage. They said they were closing that floor for construction and that I could not check in for two nights on two separate reservations. I told them I had confirmed this on check in but she insisted it was not possible to do this even though I have done this many times at major hotel chains. I will not use a Marriots hotel ever again due to their inflexability and lack of customer service.
William
於 2023 年 10 月住了 1 晚
2/10 很差
William (Casa Grande)
伴侶同遊
2023年11月4日
不滿:職員與服務
Construction ongoing with blocked areas and only back entrance.
William
於 2023 年 10 月住了 1 晚
4/10 欠佳
Gary
家人同遊
2023年10月27日
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
Property being renovated—no notice of lack of any services.
Gary
於 2023 年 10 月住了 1 晚
8/10 不錯
Carolyn
2023年10月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Blackout on 10/21 early morning caused me much anxiety
Carolyn
於 2023 年 10 月住了 2 晚
2/10 很差
Jeanne
商務旅客
2023年10月16日
不滿:整潔度、住宿狀況和客房舒適度
Do not stay here
the place is a terrible construction zone! Do not stay here!
Jeanne
於 2023 年 10 月住了 1 晚
8/10 不錯
Seth
2023年10月13日
讚好:整潔度
不滿:住宿狀況
We needed a place to stay for an early morning flight out of SFO. The Bayshore is close to the airport and had a reasonable rate. Unfortunately the hotel was under renovation so it was essentially a construction zone with poor signage. The entry was block so we had to find an alternative door that had no sign! When we finally found our way in to the temporary lobby their computer was down so we couldn't register! We decided to get something to eat and then came back an hour later. We went to Max's Restaurant which used to be a pretty good place but is now very mediocre - don't go there. When we got back to Bayshore their computer was working again and we could register. The room was actually OK. Reasonable clean and comfortable. Our room faced the bay where planes are on their landing flight path for SFO. Fortunately there are not too many planes at night because you can hear them decelerating. Overall, once we got into the room our stay was OK.