Dear guest, We sincerely appreciate your choice to stay with us at Holiday Inn Express SFO and your fabulous rating - thank you very much! We hope your stay was comfortable and you had easy access to everything you needed. Thank you for recommending our establishment to travelers. Your endorsement of our hotel means a lot to us, and we hope to welcome you back soon for another great stay. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Many thanks for choosing to stay with us at Holiday Inn Express SFO and awarding us a fabulous rating! It's always wonderful to be at the receiving end of a perfect score, and we are delighted to hear you liked the hot tub and appreciated our complimentary breakfast and airport shuttle service. Our value-added extras have been thoughtfully curated for our guests' enjoyment and convenience, and we are happy that our hotel amenities contributed to a positive experience for you. Thank you for sharing your 5-star experience with us and others. Your feedback is valuable in helping us maintain high standards of service. We hope to have the pleasure of hosting you again when your travels bring you back to South San Francisco. Have a safe trip, and see you again soon!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, Thank you for reviewing your recent experience at our hotel. We sincerely appreciate your stay and your positive rating. We strive to ensure your comfort and satisfaction throughout your stay and deeply regret that your experience was not as seamless as it should have been. While it's unfortunate and alarming to read about the break-in incident you encountered in the parking lot, we are relieved to hear that the sound of the alarm system deterred the miscreants and that your vehicle was safe, barring the broken window. We do our best to prevent crime on our property; however, as with any metro city, crime is a reality. That said, the safety and security of our guests and their belongings are of the utmost importance to us, and we take such matters very seriously. We are glad that our robust security measures helped thwart any attempts by criminals to steal your vehicle. We do understand how disconcerting this must have been for you, and we apologize for any distress you experienced. We thank you for bringing this matter to our attention and assure you that this is not a typical guest experience at our hotel but a rare scenario. Nonetheless, we do not take this lightly, and we are reviewing our security measures internally to explore if there are any additional steps we may take to enhance the safety of our guests and their vehicles. We are grateful for your understanding and hope to have another opportunity to delight you with a more seamless and enjoyable experience. Thanks again for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you so much for the 5-star review! We are happy to hear our location was a highlight of your visit, and we trust our proximity to the airport added to the convenience of your stay at Holiday Inn Express SFO in South San Francisco. Your satisfaction is paramount to us, and we're delighted that our accommodations met your expectations. It was a pleasure to host you on this journey, and we hope to remain your hotel of choice here for future visits. Thanks again for your feedback and your gracious rating. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, Thank you for staying with us at Holiday Inn Express SFO and taking a moment out of your busy schedule to share your feedback. We are pleased to know you had a positive overall experience at our hotel, and we are glad that our location was a highlight of your visit. We hope you enjoyed exploring the area from our convenient base in South San Francisco. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We hope to have the pleasure of serving you again when your travels bring you back to the area. Thank you for choosing us. Have a safe trip!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it's clear that we fell short in this instance. We understand the importance of maintaining a clean environment and deeply regret the issue you encountered with flies in the lobby. While this falls well below our high standards of cleanliness, we assure you that this experience does not reflect the quality and standard we usually provide for our guests. We clean our entire hotel to a very high standard; however, these pests can gain entry to the hotel's interior with ease, and they are difficult to eradicate, particularly in a climate like ours. That said, we take this matter seriously and have shared your feedback with the relevant team to ensure corrective measures are put in place to ensure the issue has been dealt with comprehensively at this point. Additionally, we will conduct a full review of our current cleaning and pest-control procedures to make sure the risk of such incidents arising again is minimized. Thank you for bringing this matter to our attention. We are constantly working to improve our facilities and services, and your feedback is helpful. We hope you'll give us another chance down the road, as we are eager to make this right and delight you with a superior experience. Thanks again for your stay and your feedback. We are grateful for both.Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for choosing Holiday Inn Express SFO for your lodging needs in South San Francisco. We appreciate the opportunity to serve you during your travels and thank you for sharing your valuable thoughts about your stay. Your comfort is important to us, and we are delighted you found the bed very comfortable. We hope your stay was relaxing and you had a great night's sleep at our hotel. We are constantly improving our facilities and services based on what we learn from our guests, and we appreciate your suggestion for breakfast. We have taken your feedback on board to share with our dedicated management team for review and consideration. We trust that everything else was to your satisfaction, and we hope to have you back with us when you return to the area. Enjoy your travels, and see you again soon!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, We are always pleased to receive feedback from our visitors in relation to their stays at Holiday Inn Express SFO, and we are delighted to know you had a 5-star experience at our hotel - thank you for taking the time to post your review. We are pleased to hear you enjoyed our complimentary breakfast and appreciated the free airport shuttle service, and we hope you had a comfortable night's rest at our property. Your comment about parking is duly noted. We understand your concern and regret any displeasure with the fee. Unfortunately, due to limited parking in this area, almost all hotels charge a parking fee. As an airport property, we strive to provide convenient and secure parking for our guests. Our secured parking lot is priced very competitively when compared to other airport hotels nearby and hotels in San Francisco that also charge for parking. Our parking fee is just 19.99 per day, which is much lower than other hotels in the San Francisco and SFO area that charge up to 75 per day with no in-and-out privileges. This fee is listed on our brand website and all booking sites, so it is not a surprise for our guests. Nonetheless, we value your feedback and hope this aspect of your stay did not take away from your overall experience too much. We hope to have the pleasure of hosting you again when your travels bring you back to the area. Thank you for choosing us. Have a safe trip!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for choosing our hotel for your stay during your travels and taking the time out of your busy schedule to review us. We sincerely appreciate your feedback and the opportunity to serve you. We strive to deliver a great guest experience, but it's clear that we fell short of your expectations of comfort and service. Our dedicated team takes great pride in serving our guests, so it's regrettable to hear you felt that way. Your voice is important to us, and we take your feedback seriously. We will ensure that our front desk team is aware of your impression and see to it that we provide better customer service moving forward. We have noted your comments about the lobby doors to the restrooms and the chemical smell in your room, and we are deeply sorry for any discomfort or inconvenience you experienced. Although we're proud of our high cleanliness standards, we understand that the smell of chemicals can be overwhelming. Lastly, the public restroom doors are locked as they are only for the use of guests and not outside visitors. Your room key will open the public restroom doors. By limiting access to hotel guests only, we are able to maintain a high level of cleanliness in our public restrooms. Thank you for bringing these matters to our attention. We are committed to your comfort and satisfaction and hope you'll give us another opportunity to share a more positive experience on a future visit. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for reviewing your recent stay with us at Holiday Inn Express SFO and awarding us a 5/5 rating. It's always rewarding to receive a perfect score from valued guests like you, and we are thrilled you had an enjoyable time at our hotel. It was a pleasure to host you, and we eagerly await your next visit and the chance to delight you again. Thank you for making us your hotel of choice on this journey. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Thank you for sharing your feedback with us, Fernando!We're glad to hear that you found parking easy and enjoyed our rooms during your stay. We strive to provide a comfortable and convenient experience for all our guests. We appreciate your comments and will continue to work on maintaining the quality of our accommodations. We look forward to welcoming you back for an even better stay in the future. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Mr. Kumar, Thank you for staying with us at Holiday Inn Express SFO and taking a moment out of your busy schedule to share your positive rating of our hotel. We are committed to your comfort and satisfaction, and it's great to know you had an enjoyable experience, as reflected in your positive rating. We hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We look forward to hosting you again and hope to share a 5-star experience with you on your next visit. Thank you for making us your hotel of choice on this journey. It was nice to have you visit. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Many thanks for taking the time out of your busy schedule to review your experience at Holiday Inn Express SFO with five stars! We appreciate your feedback and are thrilled you had a satisfying stay with us. It's great to hear you liked the room and found it clean and the bed comfortable. Your comfort and satisfaction are of utmost importance to us, and we are so pleased we could ensure that on this visit. We hope to have the pleasure of hosting you again and look forward to sharing another enjoyable experience with you on your next visit. Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Many thanks for the 5-star review! We appreciate you making Holiday Inn Express SFO your hotel of choice in South San Francisco and are grateful that you have taken the time to let us know how you perceived our accommodation. We are happy to hear you enjoyed our hotel's tranquil environment and nearness to the airport, and we hope your stay was comfortable and you had easy access to everything you needed. It's rewarding to learn you left 100% satisfied, and we eagerly await your next visit and the chance to exceed your expectations again. Thank you for staying with us on this journey. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for staying with us at Holiday Inn Express SFO and taking a moment out of your busy schedule to review your experience. We are grateful for your feedback and your 5/5 rating. We hope your stay was relaxing and you had a good night's sleep at our property. We regret any inconvenience caused due to the parking situation. Parking is a significant concern in the city due to space constraints. Nevertheless, we provide convenient on-site parking for our guests and try our best to accommodate all our guests for this facility. We'd love to have more parking available for our visitors, but unfortunately, space around our property is very much at a premium. We sincerely hope this aspect of your stay did not take away from your overall experience too much. We trust that the positives of your visit outweighed any downsides, and we look forward to welcoming you back when you return to South San Francisco. Thank you for making us your hotel of choice on this journey. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for staying at Holiday Inn Express SFO in South San Francisco. We sincerely appreciate you sharing your 5-star rating of our hotel, and we are delighted to hear we remain your accommodation of choice here for future visits. We are glad you found our breakfast satisfactory, and we hope everything was in order and you had an enjoyable stay with us. It was a pleasure to host you, and we're excited to see you again soon! Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Many thanks for taking the time to review your stay at Holiday Inn Express SFO. It is rewarding to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are thrilled to know you found our staff friendly and the beds extremely comfy, and we thank you for endorsing our clean facility. Your complete satisfaction lets us know we're on the right track, and we eagerly await your next visit and the chance to share another 5-star experience with you. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Safe travels, and see you again soon!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, Thank you so much for the 5-star review! It's always great to be at the receiving end of a fabulous rating, and we hope you had an exceptional experience at Holiday Inn Express SFO in South San Francisco. We appreciate you making us your hotel of choice on this journey and look forward to having you back with us soon for another positive experience. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, We are always pleased to receive feedback from our visitors in relation to their stays at Holiday Inn Express SFO, and we are delighted with your rating and comments - thank you very much. Our dedicated team works very hard to ensure memorable experiences for all our guests, and your appreciation of our staff and service will serve as an encouragement to all of our team members and motivate our team to remain focused on our goal of providing 100% value and quality services at all times. We are also happy to hear that our convenient location was a highlight of your visit. Your complete satisfaction is what drives us, and we hope to have you back with us soon for another enjoyable experience at our hotel in South San Francisco. Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear guest, Thank you for choosing Holiday Inn Express SFO for your lodging needs in South San Francisco and for giving us a positive review. We sincerely appreciate your business and feedback and hope your stay was pleasant and comfortable. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear those details. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Many thanks for your positive review! We are always pleased to receive feedback from our visitors in relation to their stays at Holiday Inn Express SFO, and we are delighted to hear that our convenient location near the airport and freeway was a highlight of your visit. We are glad that our hotel's close proximity to McDonald's suited you, and we hope you enjoyed exploring the local dining options from our central location in South San Francisco. It was a pleasure to have you as our guest recently, and we look forward to seeing you again soon for another enjoyable experience. Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Many thanks for your gracious comments and generosity with the rating! It was our pleasure to host you at Holiday Inn Express SFO in South San Francisco, and we are pleased to hear that you found our hotel to offer good quality for the price. Providing our guests with quality accommodations/amenities at a reasonable price is always our goal, and we are glad to see that reflected in your experience. We are also happy to learn our proximity to the airport was convenient for you. Your satisfaction is our greatest accomplishment, and we hope to remain your accommodation of choice here for future visits. Thanks for allowing us to serve you during your travels. We're excited to have you back!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, Thank you for choosing Holiday Inn Express SFO for your recent stay and giving us a positive review. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for your review. We strive to deliver a great guest experience; however, it's clear from your rating of our hotel that your recent visit did not meet your expectations, and we apologize for any disappointment with our accommodation/service. We take poor experiences very seriously and would appreciate any feedback you could provide to improve. We hope for an opportunity to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey. We appreciate it.Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for your review. We strive to deliver a great guest experience; however, it's noticeable from your rating of our hotel that your recent visit did not fully meet your expectations, and we apologize for any disappointment with our accommodation/service. We are committed to your comfort and satisfaction and would appreciate any feedback you could provide to improve. We hope to have another opportunity to host you more successfully and delight you with a superior experience. Thank you for staying with us on this journey. We are grateful for your business and appreciate you taking the time to rate us.Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Many thanks for the 5-star review and for sharing your positive experience at Holiday Inn Express SFO with us and the community! We are happy to hear that you appreciated our hotel's central location, which puts you close to the airport and San Francisco's top-rated attractions, and we hope you enjoyed commuting around the city from our convenient location. It was a pleasure to host you, and we look forward to hosting you again when travels bring you back our way. Thank you for staying with us on this journey. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear guest, Thank you for staying at Holiday Inn Express SFO on this journey and for taking the time to review us. We value your feedback and are pleased to learn you had a positive overall experience at our hotel. We are happy to hear you appreciated the friendliness of our staff, and we hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to deliver a 5-star experience during your next stay. Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for your recent stay and the positive rating. While we are glad you appreciated our breakfast quality, we regret the aspects of your stay that weren't up to par. We are sorry for your displeasure with the Airport fee. We understand that any unexpected fees/charges can be inconvenient to our guests, so we do our best to ensure all information is clear. It sounds like you are referring to the amenity fee of 7.99 per day - a fee implemented so that the hotel can retain the services and amenities it provided pre-pandemic. As many returning customers may have noticed, the hotel's rates have decreased by more than fifty percent since the onset of the pandemic. Rather than eliminate hotel amenities altogether and reduce hotel staff, we have chosen to charge a fee that is fully disclosed at the time of booking to help pay for the retention of amenities and services. It's unfortunate to learn about the pest issue you encountered in your room. The property is serviced regularly by pest control, and we have procedures related to our pest policy that should have prevented the possible pests you discovered, so it's strange that this happened. This is a serious allegation that would require investigation if true. We request you contact the hotel directly with more details so we can investigate the matter. Thank you for your feedback. We sincerely apologize for any discomfort you experienced and hope you feel better soon. We look forward to another opportunity to exceed your expectations with the comfortable and enjoyable stay we are known to provide our guests. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for reviewing us and taking the time to rate your recent stay at Holiday Inn Express SFO with five stars! We're thrilled you had a positive experience with us and gratified that we met your expectations on this visit. We appreciate you choosing to stay with us on this journey and hope to have the opportunity to welcome you back in the future for another pleasant and memorable experience. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Dear Guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Dear Guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Dear guest, Thank you for taking the time out of your busy schedule to rate your stay at Holiday Inn Express SFO with five stars! We're thrilled to know that you had a positive experience with us and that we met your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another enjoyable stay. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for choosing to stay at Holiday Inn Express SFO in South San Francisco. It is very rewarding to hear your perspective on our hotel, and we are delighted that you had a wonderful impression of our property and found it clean and safe. Indeed, our great central location is advantageous to our guests' travel plans, and we are happy our proximity to the airport worked out well for you. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we eagerly await your next visit and the chance to share a 5-star experience again. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for taking the time to post your review. Your comfort and satisfaction are of the utmost importance to us, and we value your feedback. We are glad that you appreciated the comfortable bed, and we thank you for personally recognizing our reception staff, Betty, for her great service. However, we are disappointed that you did not experience the usual level of satisfaction that other guests have with their stays with us. We are saddened to learn you had difficulties getting to town. Our friendly front desk team is always available to assist you whenever needed, so we regret you felt that way. For future reference, please feel free to reach out to our reception staff for directions or recommendations on things to see and do. It's unfortunate to hear that a particular charge came as a surprise to you. We certainly understand that any unexpected fees can be an inconvenience; therefore, we do our best to ensure all information is clear. Most times, a miscommunication about charges is easily explained. We request you contact the hotel immediately regarding the issue so we can investigate and resolve the matter. Rest assured, we verify all charges and are completely transparent about our fees, beginning with the confirmation you get when booking. We are happy to discuss anything with you. We are sorry you did not hear back from our team regarding your query. Our team is usually very diligent in responding to guest inquiries, so we apologize we missed the mark here. We assure you we will investigate the matter to understand what may have transpired. Regarding the bathroom, we thank you for your honest feedback and will keep your comments in mind as we strive to enhance our hotel and guest room amenities. In the meantime, our maintenance team has been notified so they can take immediate action to fix the gym equipment. Thank you for bringing these matters to our attention. While we're not able to change your recent experience, we certainly aim to improve in the future. We hope for the opportunity to serve you better should your travels bring you back our way.Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for reviewing your recent stay with us. While we are pleased to know you had a good experience overall at our hotel in South San Francisco, we are disappointed that our housekeeping failed to exceed your expectations. Our housekeeping team works diligently to prepare each room meticulously, ensuring a fresh and clean environment for our guests, so it is strange that this happened. While your experience is regrettable, we assure you it is not reflective of the high cleanliness standards we hold ourselves to. Rest assured, we will investigate this matter thoroughly to understand what may have transpired. Additionally, we will have corrective measures in place to prevent recurrences. For future reference, please know that our front desk is always available to resolve your concerns right away, so kindly do not hesitate to reach out if there is ever something that needs to be addressed. Thank you for choosing us and for taking the time to share your feedback with us. We truly appreciate both and hope to have the opportunity to serve you better should your travels bring you back our way.Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Mr. Roswell, Thank you for your recent stay and for leaving us a positive rating. We appreciate your business and feedback and hope you had easy access to everything you needed. We apologize for the noise disturbance that caused you some inconvenience. We understand the importance of a peaceful environment for a restful stay and assure you that we have noted your concern and shared your comment with our team to consider how we can improve the guest experience moving forward. Note that in such cases, you can always request our staff for a room change, and based on availability, we will shift you to another, more peaceful room to make your stay as comfortable as possible. We trust that everything else was to your satisfaction, and we hope to have the opportunity to welcome you back and share a more enjoyable experience with you on a future visit. Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for taking the time to rate your recent stay at Holiday Inn Express SFO and giving us a positive review. We are delighted you had a 5-star experience with us and are pleased we met your expectations on this visit. It was a pleasure to host you, and we're excited to have you back! Thank you for staying with us on this journey. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, Thank you for your comprehensive review detailing your recent stay at Holiday Inn Express SFO. We appreciate your honest review and are pleased to hear you had a positive overall experience at our hotel. We are happy to know that our complimentary breakfast service, clean and convenient laundry facilities, and hot tub were all to your satisfaction, and it's great to read that you did not experience any noise disturbance during your stay at our hotel. We do aim to provide our guests with a tranquil oasis for a comfortable night's rest and are gratified that we achieved our goal with your stay. At our hotel, we are constantly striving to elevate the guest experience, so your feedback is invaluable to us, as it allows us to identify areas for improvement and enhance the overall experience for our guests. We have noted your comment about the lighting and are thankful for the opportunity to improve future guest satisfaction. We are sorry you were not able to take advantage of our shuttle service the night before your flight. Our shuttle operates between 5am to 10am and 5pm to 10pm. We still apologize for any inconvenience caused. It is, however, heartening to learn you enjoyed timely shuttle service on the morning of your flight. As you rightly pointed out, we share this service with other hotels in the area, so we recommend guests keep this in mind when scheduling a return to the airport. We do appreciate you giving prospective guests who may be reading the comments relevant information about the airport drop-off. Thank you for staying with us on this journey and sharing your valuable thoughts with us and others. We look forward to hosting you again and hope to delight you with an even better stay during your next trip to the area. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear guest, We regret to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. At our hotel in South San Francisco, we always aim to exceed our guests' expectations, so we would like to know more about how we can improve to make your next stay with us enjoyable. We hope to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both.Best Regards,Holiday Inn Express SFOCustomer Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, Thank you for taking the time to review your recent stay at Holiday Inn Express SFO. We are pleased that you had a 5-star experience with us and hope your stay was pleasant and you had a restful night at our hotel. We apologize for the aspects of your visit that fell short of your expectations and regret any inconvenience caused. Our oversized guestrooms include a flat panel television with DIRECTV's new HDTV package featuring 124 premium channels. Nonetheless, we value your feedback as it allows us the opportunity to improve future guest satisfaction. In the meantime, we have alerted our maintenance team to your comments so they can take immediate action to fix the pancake machine. We trust that the positives of your visit outweighed any downsides, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Thank you for choosing us for your lodging needs in South San Francisco. We wish you safe and happy travels ahead!Best Regards,Holiday Inn Express SFOCustomer Experience Team