Everyday (6) we were there at the facility, there was an issue with our room. It started with the AC not working on the first day of arrival and continued to the next day. That was followed up with the electricity not work for following two days in our room and thr ajoining room. Then our room key bracelets stopped working, preventing us from getting into our rooms for half the day. Also, Expedia VIP was a waste of time. We received the same checkin as everyone else, just in a separate room that was hot as hell. Stay away from this place unless you want to be on the phone with maintenance everyday of your stay.
Chue
於 2024 年 5 月住了 5 晚
6/10 一般
Dolores P
2024年5月31日
讚好:整潔度和職員與服務
Property is run down and needs an upgrade; I would rate is a three star. The food was average.
Dolores P
於 2024 年 5 月住了 4 晚
10/10 優異
Patricia
伴侶同遊
2024年5月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Las habitaciones son muy lindas y cómodas. La comida muy buena aunque podría haber más variedad en el desayuno.
Patricia
於 2024 年 5 月住了 2 晚
10/10 優異
Yazmin
伴侶同遊
2024年5月28日
讚好:整潔度、職員與服務和住宿狀況
Nice an quiet
Yazmin
於 2024 年 5 月住了 2 晚
8/10 不錯
Laura
2024年5月26日
Le faltan más baños, en los restaurantes no hay y los que hay , les falta mantenimiento y limpieza
Laura
於 2024 年 5 月住了 4 晚
8/10 不錯
Oleh
多人同遊
2024年5月26日
讚好:整潔度、職員與服務和設施服務
The hotel is quite old but well kept. The beds were very comfy! There wasn't a wide variety of food, but everything was tasty. The only frustrating thing- you need to sign in the log and leave your ID to borrow billiard cue sticks and balls to play pool! Ridiculous. The sea is not for swimming- the waves are too high. But looks magnificent. Otherwise- hotel was fine for the reduced price.
Oleh
於 2024 年 5 月住了 3 晚
10/10 優異
May
2024年5月26日
讚好:整潔度、職員與服務和住宿狀況
I will give 5 star to Barcel because of the excellent service from staff, cleanliness of the hotel, clean pool which were not very crowded.If i will plan again to travel Mexico ,I will choose Barcelo again.Very wholesome place and with a breathtaking scenery.And what is important i felt safe and my hubby .I really appreciate the Staff.They are all respectful , helpful and very accomodating. I'm going to miss the place.