“We were disappointed that we were asked personal questions by the management when checking in. The questions asked were not appropriate or necessary. This took away from the pleasure of our experience and made us feel uncomfortable from the beginning. This was our second time at this property. We were not asked those questions the first time we stayed there. This experience will affect our decision making next time we consider spending time in Guatape.”
“Let’s start with the check-in. I felt like we were being interrogated. Now let’s talk the room. It’s completely outdated. There is no AC and a fan that goes on and off. It is clean.
The booking was supposed to be a buffet breakfast but due to lack of people in hotel they offered to cook eggs with arepa and a slice of cheese. Only coffee and anything else was going to cost extra.
The pool was cold.
The location of this hotel is close to the rock and town.
There are much better hotels in the……
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