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卡斯塔威灣雪松點酒店的評價

3 out of 5
卡斯塔威灣雪松點酒店
2001 Cleveland Road, Sandusky, OH

評價

8.4

很好

10 分評分，優異；472 則評價中有 254 則" "
8 分評分，不錯；472 則評價中有 119 則" "
6 分評分，一般；472 則評價中有 42 則" "
4 分評分，欠佳；472 則評價中有 31 則" "
2 分評分，很差；472 則評價中有 26 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Tonda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Second time at Castaway Bay Resort. Great service, tons of fun. We will be back!
於 2024 年 5 月住了 2 晚

4/10 欠佳

Steve

於 2024 年 5 月住了 1 晚

10/10 優異

Shaylyn

於 2024 年 5 月住了 1 晚

8/10 不錯

Angel

於 2024 年 3 月住了 1 晚

2/10 很差

Lamequa

不滿：整潔度
Bed bugs in room
於 2024 年 5 月住了 1 晚

10/10 優異

JEFFERY

讚好：整潔度、職員與服務和住宿狀況
The staff at the property were very nice, especially Kris who assisted plus with checking in.
於 2024 年 4 月住了 1 晚

10/10 優異

Jenna

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Damon

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Juan A.

讚好：整潔度、職員與服務、設施服務和住宿狀況
Room and facilities were clean. Staff were kind and helpful. The closest hotel entry door to our room was close to the dumpster areas and it smelled terrible when you walked out of the building. Didn’t like that we had to wait long for the elevator. Arcades were very expensive considering we paid a large amount for our stay. Wish it was more affordable for families. Overall we had fun!
於 2024 年 4 月住了 3 晚

10/10 優異

Miya

於 2024 年 3 月住了 1 晚

10/10 優異

Mike (Hudsonville)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

6/10 一般

Andrea

親子同遊
讚好：職員與服務、設施服務和住宿狀況
I went for the third time with my son this week and I have some observations: they charged me $50 per night at check-in and I had never paid that before, I had already paid the total when booking. the room had a very dirty floor (photo below), we missed some entertainers, I hope it was just days off as they really make a difference. Last time I had complained about the room next door that they were making a lot of noise until late, and this time unfortunately I had problems again with two men arguing under my window
於 2024 年 4 月住了 2 晚

6/10 一般

Kevin (St. Louis)

於 2024 年 4 月住了 1 晚

10/10 優異

Kristina

於 2024 年 4 月住了 3 晚

10/10 優異

TiLynn

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Kids activities
於 2024 年 3 月住了 1 晚

10/10 優異

Adrian

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We loved the waterpark and arcade. The rooms are small but decent
於 2024 年 4 月住了 1 晚

8/10 不錯

Aliya

讚好：整潔度、職員與服務和住宿狀況
My sons thoroughly enjoyed themselves. Clean and friendly. Checking in took a long time, and breakfast is expensive. Pool had good amount of life guards watching children.
於 2024 年 3 月住了 1 晚

10/10 優異

LUZ

讚好：整潔度、職員與服務、設施服務和住宿狀況
Me encanto este Hotel desde que entras escuchas música, y te encuentras con un barco, aparte de que tienen personajes de animación para los niños también interactian con los niños en juego y ganan pequeños premios. En las piscinas todo exelente hay salva vidas al pendiente a cada segundo y también brindan chalecos de salva vida a niños. Es un excelente lugar para los niños.
於 2024 年 3 月住了 1 晚

10/10 優異

Sheila

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Una súper experiencia maravillosa
於 2024 年 3 月住了 1 晚

10/10 優異

Aleksandar

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place it is our 2 nd time and we have always fun here not lot people but more fun all are friendly and lovely I will hogh recomended to all food here always and drinks never out of fuel😝
於 2024 年 3 月住了 2 晚

8/10 不錯

Cassius

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

8/10 不錯

Jaime

家人同遊
讚好：整潔度、設施服務和住宿狀況
Fun for little kids..
於 2024 年 3 月住了 2 晚

8/10 不錯

Ashley E

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

10/10 優異

Deanna

於 2024 年 3 月住了 1 晚

10/10 優異

Joshua

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

8/10 不錯

Curtis

Didn’t have to go far to get to store
於 2024 年 3 月住了 2 晚

10/10 優異

Maria

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellente
於 2024 年 3 月住了 1 晚

4/10 欠佳

Brittney

家人同遊, 親子同遊, 伴侶同遊
不滿：整潔度
I would love to send the manager all the pics I have of our disgusting bathroom - it’s unacceptable
於 2024 年 3 月住了 1 晚

8/10 不錯

Charles

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 3 晚

8/10 不錯

Destahnee

讚好：職員與服務
於 2024 年 3 月住了 2 晚

6/10 一般

Matt

於 2024 年 3 月住了 2 晚

10/10 優異

Kristen (Grove city)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Not to happy on the room we received considering the view, i went right on down to front office to see if they could change us to a view of the lake, but of course not!
於 2024 年 3 月住了 2 晚

10/10 優異

Danielle

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had lots of fun. We felt very safe with all the life guards being very attentive to the swimers. It was a great time for our whole family.
於 2024 年 3 月住了 1 晚

2/10 很差

Angela

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚

8/10 不錯

Charles

家人同遊
讚好：職員與服務和設施服務
不滿：住宿狀況
The site inside and outside is in disrepair. Peeling paint and stucco. Facia board on the outside fell off building. Inside water park floors and multiple areas look rough, peeling. Not the worst but definitely need updated and cleaned up. Room was clean for the most part everything except floors were not swept a lot of hair left over from previous occupants. The giant bucket didn’t work our entire day and a half stay. Very disappointing.
於 2024 年 2 月住了 1 晚

10/10 優異

Kayla

於 2024 年 2 月住了 2 晚

8/10 不錯

chant

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
great
於 2024 年 2 月住了 1 晚

10/10 優異

Shallena

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My family loved it
於 2024 年 2 月住了 2 晚

10/10 優異

Serina

於 2024 年 2 月住了 1 晚

8/10 不錯

ALLISON

家人同遊
讚好：整潔度、職員與服務和住宿狀況
So much fun!!!
於 2024 年 2 月住了 1 晚

4/10 欠佳

Naticia

於 2024 年 2 月住了 1 晚

8/10 不錯

Stacy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

10/10 優異

Alisha

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

10/10 優異

gary

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really enjoyed all the attractions very age appropriate for my 6 year old daughter definitely recommend for families with young kids
於 2024 年 2 月住了 1 晚

10/10 優異

Derrick

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚

10/10 優異

Robert

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Kid friendly
於 2024 年 2 月住了 2 晚
Ethan 於 2024年2月6日的回應
Hi Robert, Thank you for visiting us at Castaway Bay. We’re glad to hear you enjoyed your stay and that you found our indoor waterpark resort to be kid-friendly. Thank you for taking the time to submit a review, and we’re looking forward to welcoming you back again soon!-Ethan

10/10 優異

Kimmy

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice, good activities for the kids, staff was very helpful and everything was clean.
於 2024 年 2 月住了 1 晚
Ethan 於 2024年2月6日的回應
Hi Kimmy, Thank you for staying with us at Castaway Bay. We’re happy to hear you enjoyed your visit and that you got to experience our variety of fun activities. Thank you for taking the time to write a review, and we can’t wait to see you again soon!-Ethan

8/10 不錯

Tamekiah

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice
於 2024 年 1 月住了 2 晚
Ethan 於 2024年2月6日的回應
Hi Tamekiah, thank you for staying with us and submitting your review!-Ethan

2/10 很差

Joshua

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Expedia paperwork lists check in as 3pm. Upon arrival castaway bay staff informed us 4pm was check in. They said they couldn’t help what Expedia told us. We did not receive our keys until after 5pm! I would have thought they would have at least made sure we check in on time. We finally had our room so my children could get changed and enjoy the pool. We thought the struggle was behind us. The next day we were in the waterpark for about an hour when they chased everyone out. They ran out of pool chemicals. They eventually let people back in to about half the park but the majority remained closed. In a two day trip we missed out on about half of our waterpark time because this facility is poorly managed. At check out I explained our terrible experience and asked for the managers email. They wouldn’t give it to me. They took my info and said they would call the following week to book us a complimentary stay. They never reached out. My co-worker that had a similar experience put it best “don’t waste your time go to great wolf lodge”
於 2024 年 1 月住了 1 晚

6/10 一般

Justin

親子同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
The water park was nice and perfect for our 2 1/2 year old. Water park was clean and seemed very safe. The hotel room was below average. The comforter on both beds was yellowish and stained. Two of our four bath towels and one wash cloth had dried blood on them. The bathroom ceiling and around the mirror had hair hanging from it likely from a blow dryer. The water park made it worth the $200 plus I paid, but I can see why its half the cost of Great Wolfe Lodge or Kalahari.
於 2024 年 1 月住了 1 晚
Ethan 於 2024年2月6日的回應
Hi Justin, I apologize for the experience you had while staying with us. Our team takes pride in providing the cleanest and most comfortable experience for our guests, and it sounds like we didn’t live up to our own standards during your stay. Thank you for taking the time to let us know about these issues, and I’ll be sure to follow up with our team to ensure that these issues are taken care of for all future guests.-Ethan