I reported fleas and a roach in the unit. They sent a reminder for us to take the trash out, even though we paid a cleaning fee. There was thick dust on fan blades in one bedroom, unit was hot and stuffy when we arrived, A/C wasn't on. It rained almost our entire stay and when it was time to leave we were under flash flood conditions and power went off a few times,so I called to find out if we could stay until the weather cleared, the guy said our safety was a top priority, but he had to contact Teresa, I never heard back from anyone, so we left, no safety concern at all. I don't plan on staying again.