We arrived and one bed was not made, you guys promptly sent someone out to make the bed. There were three dead roaches, one in each downstairs bathroom floor, and one in the sunroom (side room facing the pool) which proves the exterminator is doing his job but I chalk that up to the housekeeper. Lastly, my friend and I fixed the ice maker, the arm had fallen off plus the tray was frozen and not making ice, but it's working now. We've stayed here before and would stay here again. Overall, a relaxing and pleasant experience.