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Howard Johnson Resort Sanya Bay

5.0 star property
Stylish beach retreat with 3 outdoor pools

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Photo gallery for Howard Johnson Resort Sanya Bay

Indoor pool, 3 outdoor pools
Buffet
Minibar, in-room safe, desk, soundproofing
Minibar, in-room safe, desk, soundproofing
Sports facility

Popular amenities

  • Bar
  • Spa
  • Pool
  • Parking included
  • 24/7 front desk
  • Free WiFi

Room options

Check availability for these dates

Tonight

Jul 30 - Jul 31
Check availability for tonight Jul 30 - Jul 31

Tomorrow

Jul 31 - Aug 1
Check availability for tomorrow Jul 31 - Aug 1
Available filters for rooms
Showing 18 of 18 rooms

View all photos for Premier Room, 1 King Bed, Smoking, Sea View

Minibar, in-room safe, desk, soundproofing

Premier Room, 1 King Bed, Smoking, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Bathrobes
Rainfall showerhead
Shower/bath combination
  • 488 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Room, 1 King Bed, Smoking, Sea View

Minibar, in-room safe, desk, soundproofing

Honeymoon Room, 1 King Bed, Smoking, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Bathrobes
Rainfall showerhead
Shower/bath combination
  • 457 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Room, 1 King Bed, Non Smoking, Sea View

Minibar, in-room safe, desk, soundproofing

Honeymoon Room, 1 King Bed, Non Smoking, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Bathrobes
Rainfall showerhead
Shower/bath combination
  • 457 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite, Smoking, Sea View

Minibar, in-room safe, desk, soundproofing

Premier Suite, Smoking, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Bathrobes
Rainfall showerhead
  • 1005 sq ft
  • Sea view
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Twin Room, 2 Single Beds, Smoking, Sea View

Minibar, in-room safe, desk, soundproofing

Superior Twin Room, 2 Single Beds, Smoking, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Bathrobes
Rainfall showerhead
  • 421 sq ft
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Suite, Non Smoking, Sea View

Minibar, in-room safe, desk, soundproofing

Premier Suite, Non Smoking, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Bathrobes
Rainfall showerhead
  • 1005 sq ft
  • Sea view
  • Sleeps 4
  • 2 King Beds

View all photos for 2 Twin Bed Leisure Smoking Room

Minibar, in-room safe, desk, soundproofing

2 Twin Bed Leisure Smoking Room

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Bathrobes
Rainfall showerhead
Shower/bath combination
  • 420 sq ft
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Sea View

Minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Bathrobes
Rainfall showerhead
Shower/bath combination
  • 421 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, Smoking, Sea View

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Single Beds, Smoking, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Bathrobes
Rainfall showerhead
Shower/bath combination
  • 488 sq ft
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Seaview Twin Beds Non Smoking Room

Minibar, in-room safe, desk, soundproofing

Grand Seaview Twin Beds Non Smoking Room

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Bathrobes
Rainfall showerhead
Shower/bath combination
  • 421 sq ft
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed, Smoking, Sea View (Grand)

Combined shower/bathtub, rainfall showerhead, hair dryer, bathrobes

Room, 1 King Bed, Smoking, Sea View (Grand)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Bathrobes
Rainfall showerhead
Shower/bath combination
  • 421 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Seaview Twin Beds Smoking Room

Minibar, in-room safe, desk, soundproofing

Grand Seaview Twin Beds Smoking Room

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Bathrobes
Rainfall showerhead
Shower/bath combination
  • 421 sq ft
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Room, 2 Single Beds, Non Smoking, Sea View

Minibar, in-room safe, desk, soundproofing

Premier Room, 2 Single Beds, Non Smoking, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Bathrobes
Rainfall showerhead
Shower/bath combination
  • 488 sq ft
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, Sea View

Minibar, in-room safe, desk, soundproofing

Premier Room, 1 King Bed, Non Smoking, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Bathrobes
Rainfall showerhead
Shower/bath combination
  • 441 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Seaview King Beds Non Smoking Room

Minibar, in-room safe, desk, soundproofing

Grand Seaview King Beds Non Smoking Room

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Bathrobes
Rainfall showerhead
Shower/bath combination
  • 421 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Smoking, Sea View

Minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed, Smoking, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Bathrobes
Rainfall showerhead
Shower/bath combination
  • 421 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Sea View

Minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Single Beds, Non Smoking, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Bathrobes
Rainfall showerhead
Shower/bath combination
  • 421 sq ft
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 2 Single Beds, Smoking, Sea View

Minibar, in-room safe, desk, soundproofing

Deluxe Double Room, 2 Single Beds, Smoking, Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
TV
Bathrobes
Rainfall showerhead
Shower/bath combination
  • 421 sq ft
  • Sea view
  • Sleeps 2
  • 2 Single Beds

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Haitang District
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9.6 out of 10, Exceptional, 61 reviews
The price is HK$2,572
HK$2,999 total
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About the area

Map
No. 188 Sanya Bay Road, Sanya, Hainan, 572000

What's nearby

  • Coconut Dream Corridor - 2 min drive - 1.9 km
  • Sanya Bay - 11 min drive - 9.9 km
  • Phoenix Island Sanya - 12 min drive - 10.3 km
  • Dadonghai Beach - 15 min drive - 13.9 km
  • Luhuitou Park - 17 min drive - 16.8 km

Getting around

  • Sanya (SYX-Phoenix Intl.) - 14 min drive

Restaurants

  • ‪海韵度假酒店鲜果冰淇淋吧 - ‬4 min walk
  • ‪两点水家庭旅馆 - ‬12 min walk
  • ‪胜亿大酒店cbr咖啡厅 - ‬11 min walk
  • ‪三亚国光豪生度假酒店 - ‬1 min walk
  • ‪松峰酒店 - ‬3 min walk

About this property

Howard Johnson Resort Sanya Bay

Luxury family-friendly hotel located in Tianya District
Consider a stay at Howard Johnson Resort Sanya Bay and take advantage of a beach bar, a poolside bar and a terrace. Treat yourself to a hot stone massage at the on-site spa. At the 4 on-site restaurants, enjoy lunch, dinner, light fare and Chinese cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • 3 outdoor pools and an indoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), an outdoor tennis court and supervised childcare (surcharge)
  • A front desk safe, ATM/banking services and tour/ticket information
Room features
All 935 rooms boast comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as safes and sound-insulated walls.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and shower/bath combinations
  • TVs with satellite channels
  • Balconies, microwaves and free infant beds

Languages

Arabic, Azerbaijani, Bulgarian, Catalan, Chinese (Mandarin), Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Italian, Russian, Spanish

Similar properties

Exterior

Crowne Plaza Resort Sanya Bay by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 91 reviews
The price is HK$434
HK$506 total
includes taxes & fees
29 Aug - 30 Aug
Crowne Plaza Resort Sanya Bay by IHG

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: CNY 158 per person
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Chinese Palace
  • Four Seasons Cafe
  • Korean Palace
  • Sunset Caribbean BBQ

Things to do

  • 3 outdoor pools
  • Billiards/pool table
  • Children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Free cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,616 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Hot stone massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 16 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Microwave
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 158 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Howard Johnson Resort Sanya Bay
Howard Johnson Resort
Howard Johnson Sanya Bay
Howard Johnson Resort Sanya Bay Hotel Sanya
Howard Johnson Resort Sanya Bay Hainan
Howard Johnson Sanya
Howard Johnson Sanya Bay Sanya
Howard Johnson Resort Sanya Bay Hotel
Howard Johnson Resort Sanya Bay Sanya
Howard Johnson Resort Sanya Bay Hotel Sanya

Frequently asked questions

Does Howard Johnson Resort Sanya Bay have a pool?

Yes, this property has an indoor pool and 3 outdoor pools.

Is Howard Johnson Resort Sanya Bay pet-friendly?

No, pets are not allowed at this property.

How much is parking at Howard Johnson Resort Sanya Bay?

Self-parking is free at this property.

What time is check-in at Howard Johnson Resort Sanya Bay?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Howard Johnson Resort Sanya Bay?

Checkout is at noon.

Where is Howard Johnson Resort Sanya Bay located?

This family-friendly Sanya hotel is located in Tianya District, within 2 mi (3 km) of Coconut Dream Corridor and Jingrun Pearl Museum. Sanya Bay and Phoenix Island Sanya are also within 6 miles (10 km).

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Howard Johnson Resort Sanya Bay Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 26 reviews
Rating 8 - Good. 11 out of 26 reviews
Rating 6 - Okay. 7 out of 26 reviews
Rating 4 - Poor. 1 out of 26 reviews
Rating 2 - Terrible. 1 out of 26 reviews

7.6/10

Cleanliness

6.8/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

over rated

2/10 Terrible

Kit Fong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
首先我是經過hotels .com 訂的房間，晚上去到前台辦理入住竟然沒有我的訂單，結果我是折騰了一個半小時要先生在香港打電話給Hotels .com 搞了一輪才辦理了入住。我住在11樓，但是睡床上竟然有螞蟻咬我，那麼大的星級酒店衛生都可以那麼差的，這是不能接受的，所以不會再住。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

福ちゃん

Liked: Cleanliness, property conditions & facilities, room comfort

市街地、空港から近くスーパーマーケットや現地海鮮食堂などもあります 初めて行く人には快適だと思います

日本語、英語スタッフ共になかなかコミニケーションが難しいです。フロントスタッフは少し仕事が遅く少しイラッとする時がありますが概ね大丈夫です

6/10 Okay

hiro, TOKYO

Disliked: Room comfort

蚊が、、、

毎晩 寝る時に蚊が飛んでて 何度も起こされた❗️ 1日目の朝 内鍵が開かなく もう少しで朝食 食べ損ねる所でした 30分後にホテルのスタッフが隣の部屋からこちらの部屋に入り トンカチ 開けました 滞在中 ずっと バルコニーの内鍵が 出来ませんでした。

8/10 Good

yanwen, 中国

Liked: Cleanliness, property conditions & facilities, room comfort

还过得去的酒店

在这里住了一个晚上，酒店硬件不错，房间较大，周围绿化很好，园景及海景都很好，早餐环境也很好，品种丰富，但也有不满意的地方，我在网上订房时是有机场免费接送车的，但到酒店后才知要收50元/次，酒店离机场很近，自己打车才17、18元，另外让酒店帮忙叫的士也要收费5元，虽然收费不高，但感觉很不好，我在国外旅行的酒店注明提供免费接送机服务的就真的提供免费服务，没有接送车服务的酒店也会很主动热情地帮忙叫车，不会收费的；另外这个酒店还有不满意的就是自助早餐时，服务员不会主动收走客人吃完东西的碟子，碟子放在桌子上放不下了，要叫他们才来收拾。总的来说酒店的硬件较好，但服务未跟上。

6/10 Okay

Meri

Disliked: Cleanliness, staff & service, property conditions & facilities

3 hour check in and mushrooms in the bathroom

It took THREE hours to check in. The hotel did not find our reservation and tried to get us book the room again for higher price. After two hours on the phone with Hotels.com customer service and fighting with the hotel front desk they finally found our reservation. The room 188 was decent except that there were mushrooms growing in our bathroom, under the tap. Like actual, about 7 cm big mushrooms. You would not expect that in 5 star hotel. Plus the room smelled like cigarettes but we knew we booked a smoking room. AC was working well and there were even few English speaking TV-channels. The pool area was nice and easy access to beach. The breakfast had multiple choices but was extremely busy and it was hard to find a free table. But we were traveling during the holiday week so that might had something to do with it. Summa summarum, I would not stay in this hotel again. You can get better deals for the same price.

8/10 Good

Verified traveller

Fin pool - noget uden for byen

Udemærket hotel - rigtig god pool - men mangelfuld service

8/10 Good

Linnea, stockholm

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

ok hotel for the price

Nice hotel but the staf wasn't nice.

6/10 Okay

Masato, 中国

Liked: Property conditions & facilities, room comfort

ホテルの場所

南国らしい開放感があるホテルの作りで、全体の感じは良い印象でした。ホテルの施設は可もなく不可もなし。ただお値段は流石にちょっと…って感じです。すぐ近くにスーパーモバゲーあり、必要な物はここで揃えるとリーズナブルです。ついでにお土産もここで買うことも出来ます。観光地のショップで売っている物と同じ物がここでも購入することができます。 ホテルにはプールの他、ビーチもありますが、波が強く、砂が巻き上げられているので、見た目には綺麗には見えませんでした。海の綺麗さを求めるのであれば、亚龙湾の方がお勧めです。 正味3日の滞在でしたが、ホテルのプールをメインにのんびり過ごせました。

10/10 Excellent

OLEG, Москва

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Территория покоя, в беспокойном Китае.

Отдыхали в январе 2015 года, Отель понравился. Замечательная, ухоженная территория. Приветливый персонал, помогающий клиентам. Разместили в номере в соответствии с бронированием. Цены в ресторанах отеля, показались несколько завышенными.

8/10 Good

DL

4/10 Poor

Ryan F.

Disliked: Cleanliness, staff & service, room comfort

At the end of the day, it is China

Tried to stick a couple in a room with 2 twin beds, did not ask. Typical China. Breakfast was really bad for a western hotel chain in China, but it was "free". Swimming pool was decent and beach scene was not bad (water is a little dirty on Sanya Bay), but a lot of locals trying to sell you fruit and jewelry non-stop. Rooms smelled moldy, both did after we changed. Not very clean, not very comfy. Bad signage around resort... Guess this is what you get at a HoJo after all.

6/10 Okay

Cool cool

Liked: Staff & service

Friends get together

Simple hotel just good for friends get together. Facilities are simple but just good enough. It is little bit far from the beach.

10/10 Excellent

'Doc'O

Liked: Cleanliness, staff & service, room comfort

Perfect for quick get-away!

Nipped over from mainland China, to get some blue sky and fresh air in the most luxurious of Resorts. We where not disappointed! Staff is helpful and friendly, even though check-in could be more efficient affair, but not bad at all by Chinese standards. Lush well appointed clean room to top standard. Resort is very well equipped too with several swimming pools and a private Beach stretch. When there, it's not necessary to go anywhere else for food and drink. Good combined styles buffet breakfast. Children friendly with even a creche facility. Would go back again.

8/10 Good

Jonny, Shanghai

Liked: Cleanliness, property conditions & facilities

Great bang for your buck!

A solid place for a peaceful and romantic getaway... especially when taking into account value for money. We got a brilliant deal for the QIng Ming festival weekend. The beds were fine, I am probably too picky but my fiancee had no issue and the food was actually very good. The only thing was that the staff might have been trained a little better, but that is the hardest thing to get right in China! Beach front not as good as Halong Bay, but then you get what you pay for...

10/10 Excellent

北京, 海淀

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常好

第一次住国光感觉非常棒，还很方便。去沙滩还有专门的地下通道，酒店的绿化非常好！

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness

前台人員服務水平待提升

Chick in 時前台服務人員一直對我們說查不到hotels.com的訂房資料，並表示不知道什麼是hotels.com，要我們到一旁自行確認訂房資訊後再去找她。我們打電話回台灣給客服，客服人員告知我們相關資料後，前台人員依然找不到我們的訂房紀錄，直到我將電話交給她直接和客服對話。Chick in 折騰了超過半小時。但是整體環境還算可以，door man 的服務是整體最好的。

8/10 Good

David Lalehzarian

Liked: Cleanliness, staff & service, room comfort

perfect place to stay a few days

The hotel itself is good, but the beach is not as clean as the yalongwan. However, there's lots of water sport activities and they are much cheaper than other beaches. There are constructions next to the hotel.

8/10 Good

JuicyJossy, Hong Kong Island, Hong Kong

Liked: Cleanliness, staff & service, room comfort

Great

Valuable , nice staffs, lovely hotel, good food just the bathroom a little bit old, others are way too good in this price

8/10 Good

wangdan, sanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

三亚国光豪生酒店 -商务、度假

酒店大堂、整体设计比较大气 房间比较舒适

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Leland W.

Liked: Cleanliness
Disliked: Staff & service

Nice hotel, lacks service efficiency

The location and facilities are outstanding. The staff is not very motivated and getting a drink at the bar or pool will take way more time than it should. We were told breakfast was not free by an employee who didn't bother to check if that was actually true. For this price I dont plan to go back.

10/10 Excellent

Anonymous

This is a 5-star hotel in terms

This is a 5-star hotel in terms of facilities and amenities available. However, the service is not 5-star in many ways (but this has been my experience at other 5-star hotels in China, so I was not surprised). The room service was very slow and not accurate. The concierge desk was not swift with helping guests get taxis. The cleaning was often done with a rag that appeared to be dirty and was not full of cleaning agents. The two times that we tried to eat in the hotel restaurants, they were out of the food that we ordered (hamburgers and pizzas) which made dining frustrating. However, the breakfast buffet was great! Having said all of this, we did have a great time here. It's just that you have to be ready for service that is not 5-star (which we were because we have lived in China for a long time and have had similar experiences at other hotels in China).