"Check-in was fine, especially given that we made a last-minute booking so we could go to QC Terme the next day.
However, at around 9:30 p.m., my partner sustained a bleeding cut to the arm from the shower gel bottle holder in the shower, which is a confined space. We called the hotel's emergency number and asked for a plaster, as the reception was open until around 7pm only.
The manager stated the hotel had "zero responsibility" to assist or provide a plaster. She said we could either go to the hospital or call an ambulance (which seems disproportionate), but we should not suggest that the injury was associated with the hotel.
She also told my partner that we were “accusing the hotel” and "interrupting her evening", asked whether we were "trying to obtain reimbursement", and said my partner should "take responsibility for their own carelessness" and "stop acting like a child".
We were concerned by the response. Most concerningly, she said words to the effect that we could be "blacklisted" and unable to stay at other hotels in the region if we pursue this complaint.
The mezzanine staircase had no guardrail and we found it challenging at night, and the bathroom cups were rusted inside and out.
We had stayed at another hotel in Chamonix for a week previously without any issue, so it's inappropriate to suggest that guests would fabric issues for monetary gains.
The manager eventually agreed to provide a plaster at the reception in the morning, which we never received. "
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