Staff was very welcoming and accommodating and the room was pleasant with a great view and cute balcony. All together a beautiful stay
Matt
於 2024 年 4 月住了 1 晚
8/10 不錯
Felina
2024年4月6日
讚好:職員與服務和設施服務
Hair on pillow case and lotion dispenser not attached to wall. Signage from the street adjacent to the river could be greatly improved since Google maps directed me to that entrance. Once inside the building, there is no signage to tell you that you are in the hotel or directions to get to the lobby. Otherwise, the service staff was fantastic, excellent location, and stylish hotel.
Felina
於 2024 年 4 月住了 1 晚
4/10 欠佳
Eric
家人同遊
2024年3月12日
不滿:整潔度和住宿狀況
Bed bugs …. That is all - still have marks all over from a week ago
Eric
於 2024 年 3 月住了 3 晚
10/10 優異
Donna C
伴侶同遊
2024年3月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Shawn, the lady at the desk stayed on the phone with us giving turn by turn directions after our GPS sent us in the wrong direction. Such great service and with a smile. Beautiful hotel with beautiful views and very comfortable.
Donna C
於 2024 年 3 月住了 1 晚
8/10 不錯
Steve
伴侶同遊
2024年2月28日
讚好:職員與服務
不滿:住宿狀況
The Cotton Sail is in a great location to explore Savannah, and the price is reasonable. The hotel itself is a bit tired, and could use a refresh. Also, Apple Maps took us down to River Street, which isn't the entrance to the hotel. Someone needs to fix this!
Steve
於 2024 年 2 月住了 2 晚
6/10 一般
DAVID
伴侶同遊
2024年1月10日
讚好:整潔度和職員與服務
不滿:住宿狀況
Loyal Hiltons Reward members very disappointed in 50th Wedding Anniversary hotel. Room very plain with very average furniture. All wood antique flooring was unique but not comfortable. River view small balcony was a nice plus we did enjoy, and pay for. Advertised lounge and then rooftop dining and bar were colossal disappointments; very second rate in service, food, and atmosphere. Also the dining was third party so not room chargeable with Rewards benefits. 2 out of 3 front desk help were unconcerned and no help. Two nights we had extremely loud clunking neighbors above which they only got quieted down after 3 complaints to midnight. I will commend concierge and house keeping, they were great. We chose Hilton for a once in a lifetime celebration and were truly disappointed.
DAVID
於 2024 年 1 月住了 5 晚
8/10 不錯
Skyler (Orange Park)
伴侶同遊
2024年1月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Skyler
於 2024 年 1 月住了 2 晚
6/10 一般
真實旅客
家人同遊, 多人同遊
2024年1月2日
不滿:整潔度和住宿狀況
Not worth the price!
Water was Lukewarm for sink and shower instead of hot. Found a fingernail on the floor and very dirty around edges of furniture. Stay away from fifth floor as it is the floor below the rooftop lounge, so the noise is constant.
Elevators were slow. Walls are paper thin I could hear the next rooms conversations. River view was nice, but balcony is tiny.
真實旅客
於 2023 年 12 月住了 3 晚
8/10 不錯
Mark
2023年12月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Christmas 2023
Very nice hotel. Our only issue was with the restaurant on the 6th floor. It was sub-par to say the least and the decor was awful. Our room was just fine and the staff was friendly.