"We had a wonderful stay at Club Quarters Hotel in Downtown Boston, and a big part of that experience was thanks to Carla at the front desk. She always greeted us with a warm smile, answered all of our questions with patience, and truly made us feel special and at home during our weekend getaway from NYC. Carla’s hospitality and professionalism are exactly what every guest hopes for, and she sets the perfect example of how hotel employees should be. Because of her, we would absolutely choose this hotel again and will happily recommend it to our friends and family."