塞爾伯恩出租度假屋

"We’ve booked one night here at first, then we decided to go there one day before and booked one more day. We told the reception lady when we arrived check in, she said it’s ok, no need to do the check in again and we could stay in the same room. The next day at ten mins before ten, a housekeeper locked on our door and told us to check out. We’re surprised and told her our case, she told us to check with the reception. Then the reception said we’ve to check out and come back by 4 to check in again. To our disappointment, we asked if we could have other options, she said pay for late check out until noon only 🙁, Whats the point? After we’ve packed all things to get out of the room, another lady walked by and told us we could stay and keep the room, we appreciated her so much. Then the reception phoned us and said we could stay and we asked if there’s housekeeper cleaning, she said yes and we told us we’ll leave at 11am and let her inform them to do housekeeping. We went back at the evening and found that no housekeeper came do the housekeeping, nothing refilled at all. We’re very disappointed with the communications of this hotel and hope they will improve in the future. The pool was good but need to pay. The name of hotel is confusing. "

"Guildford is a quiet small town. My stay is to visit relatives and was about a week in the same hotel. It is situated near edge of the city centre with an easy walk to reach. On the first day of my arrival, it was about midnight. The greeting staff who was in full of hospitality arranged the staying process. We expressed that due to the late arrival and no dinner at all, the staff immediately oet a pizza for us although the chef has already gone off. Throughout the week, we experienced a quiet and present environment as well as the marvelous food prepared by the chef at dinner. A present experience of the said hotel."

"Good"