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"The property is beautiful, private balcony with private onsen were AMAZING! Room was comfortable and well laid out. That part is definitely a 5*. The staff were friendly, mostly helpful, but not so much if you got there early. They did take your stuff, but didn't help with directions on how to catch the bus or where to walk. The food is where this property lost a star (I'd give it a 3, maybe upper 2). The dining area is beautiful and peaceful. The actual food needs some work. The first course was set out 10 min early and was meant to be warm, we arrived on time and it was cold. They proceeded to bring out each course in rapid succession and we had a ton of food in front of us. Not a proper kaiseki meal. As we dug in the food was ok, how they managed dry fish in soup is beyond me. I'd stay here again - but would skip the food and enjoy it in town instead. One other note - if you stay here know its at least 30min away from the lake and the majority of the Hakone Loop. So I'd suggest accounting for that in your time planning. "

"Wonderful stay, the staff were very attentive and the onsen beautiful and very well kept and relaxing. The town is worth visiting. Definitely a highlight in our trip. "

"Very nice service "

"Staff was very friendly and kind. The breakfast was really a top notch. The onsen in the balcony was amazing. The hotel is huge. There was nothing to complain. "

"Breakfast is ready good!"

"Very traditional experience. High quality food. Nice onsen."

"I stayed here with my sisters and we had the best time ever. Every meal was prepared with great care and details, and delicious. Outdoor spa in snow was fantastic. And more than anything their staff members were unforgettably friendly and kind. We want to visit again soon for sure. "

"Absolutely stunning property. Delicious breakfast buffet. Wish the shuttle to the stations were more frequent. "

"Beautiful facility and grounds, traditional interior design and outdoor onsen make for a very special setting."