內部

吉隆坡國際機場第 2 客運大樓圖恩酒店的評價

3.5 out of 5
吉隆坡國際機場第 2 客運大樓圖恩酒店
Lot Pt 13, Jalan Klia 2/2, Sepang, Selangor

評價

7.8

不錯

10 分評分,優異;1003 則評價中有 316 則" "
8 分評分,不錯;1003 則評價中有 405 則" "
6 分評分,一般;1003 則評價中有 148 則" "
4 分評分,欠佳;1003 則評價中有 65 則" "
2 分評分,很差;1003 則評價中有 69 則" "

8.0/10 

整潔度

8.2/10 

職員與服務

7.6/10 

設施服務

7.8/10 

住宿狀況

7.8/10 

環保程度

評價

4/10 欠佳

SIU PONG LOUIS

讚好:職員與服務和設施服務
不滿:整潔度和住宿狀況
Would like to see them to enhance the cleaning of the room. When I first entered the room, there was a clot of hair on the bathtub and insects walking around the basin.
於 2024 年 3 月住了 2 晚
Afiq 於 2024年3月28日的回應
Dear Siu Pong Louis , Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Regards, Muhammad Afiq – Duty Manager.

8/10 不錯

Yuk Lin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Afiq 於 2024年1月12日的回應
Dear Yuk Lin, Thank you for leaving us a good rating. We are glad you enjoyed your stay with us and we look forward in welcoming you back again soon. Regards, Muhammad Afiq – Duty Manager.

6/10 一般

Hsian te

於 2023 年 11 月住了 1 晚
Afiq 於 2023年11月26日的回應
Please accept our sincere apology for the shortcomings and receiving feedback is a great helps to us, and as such, we will certainly have a look at areas of concern in a positive manner for our improvement going forward. We look forward to welcoming you back soon. Muhammad Afiq – Duty Manager.

8/10 不錯

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Afiq 於 2023年11月2日的回應
Dear Guest, Thank you for leaving us a good rating. We are glad you enjoyed your stay with us and we look forward in welcoming you back again soon. Regards, Muhammad Afiq – Duty Manager.

6/10 一般

CHUN KIT

讚好:職員與服務
於 2023 年 10 月住了 1 晚
Afiq 於 2023年10月18日的回應
Dear Chun Kit , Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Regards, Muhammad Afiq – Duty Manager.

10/10 優異

Ka yung

於 2023 年 9 月住了 1 晚
Afiq 於 2023年10月5日的回應
Dear Ka Yung, Thank you for leaving us a good rating. We are glad you enjoyed your stay with us and we look forward in welcoming you back again soon. Regards, Muhammad Afiq – Duty Manager.

6/10 一般

SHENGCHAO

商務旅客
於 2023 年 8 月住了 1 晚
Afiq 於 2023年8月16日的回應
Please accept our sincere apology for the shortcomings and receiving feedback is a great helps to us, and as such, we will certainly have a look at areas of concern in a positive manner for our improvement going forward. We look forward to welcoming you back soon. Muhammad Afiq – Duty Manager.

8/10 不錯

ELTON WING NGOR

商務旅客
讚好:職員與服務
房內設施欠缺維修!
於 2023 年 7 月住了 1 晚
Afiq 於 2023年7月19日的回應
Dear Elton Wing Ngor, Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Regards, Muhammad Afiq – Duty Manager.

8/10 不錯

cobe

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Like
於 2023 年 6 月住了 1 晚
Afiq 於 2023年6月28日的回應
Dear Cobe , Thank you for leaving us a good rating. We are glad you enjoyed your stay with us and we look forward in welcoming you back again soon. Regards, Muhammad Afiq – Duty Manager.

8/10 不錯

Yee Shan

於 2023 年 6 月住了 1 晚
Afiq 於 2023年6月22日的回應
Dear Yee Shan, Thank you for leaving us a good rating. We are glad you enjoyed your stay with us and we look forward in welcoming you back again soon. Regards, Muhammad Afiq – Duty Manager.

6/10 一般

HAI

商務旅客
One night stay
赶航班的话可以勉强凑活一晚,房间貌似没有提供牙刷牙膏,shuttle bus时间不灵活,去2号航站楼要打车,
於 2023 年 6 月住了 1 晚
Afiq 於 2023年6月22日的回應
Dear Hai, Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Regards, Muhammad Afiq – Duty Manager.

4/10 欠佳

Wing Ho

不滿:整潔度、住宿狀況和客房舒適度
A 2 star hotel
Too noisy at night. The shampoo and body wash are too bad.
於 2023 年 6 月住了 1 晚
Afiq 於 2023年6月4日的回應
Dear Wing Ho, Please accept our sincere apology for the shortcomings and receiving feedback is a great helps to us, and as such, we will certainly have a look at areas of concern in a positive manner for our improvement going forward. We look forward to welcoming you back soon. Muhammad Afiq – Duty Manager.

8/10 不錯

CHAO FU

於 2023 年 5 月住了 1 晚
Carolene 於 2023年5月12日的回應
Dear Chao Fu , Thank you for leaving us a rating. We are glad you enjoyed your stay with us and we look forward in welcoming you back again soon. Regards, Carolene Bosco – General Manager

8/10 不錯

KWOK WAH Johnny

多人同遊
於 2023 年 5 月住了 1 晚
Carolene 於 2023年5月12日的回應
Dear Mr Johnny , Thank you for leaving us a perfect rating. We are glad you enjoyed your stay with us and we look forward in welcoming you back again soon. Regards, Carolene Bosco – General Manager

10/10 優異

Wai Ling

於 2023 年 4 月住了 1 晚
Carolene 於 2023年4月27日的回應
Dear Wai Ling , Thank you for leaving us a perfect rating. We are glad you enjoyed your stay with us and we look forward in welcoming you back again soon. Regards, Carolene Bosco – General Manager

6/10 一般

Ka Ho

家人同遊
讚好:職員與服務
不滿:整潔度
早餐4點已經有得食
於 2023 年 4 月住了 1 晚
Carolene 於 2023年4月21日的回應
Dear Ka Ho , Thank you for leaving us a rating. We are glad you enjoyed your stay with us and we look forward in welcoming you back again soon. Regards, Carolene Bosco – General Manager

10/10 優異

Wai Ling

於 2023 年 4 月住了 1 晚
Carolene 於 2023年4月21日的回應
Dear Wai Ling , Thank you for leaving us a perfect rating. We are glad you enjoyed your stay with us and we look forward in welcoming you back again soon. Regards, Carolene Bosco – General Manager

2/10 很差

真實旅客

讚好:整潔度
不滿:職員與服務、住宿狀況和客房舒適度
Not recommended
TV he room is so small and no telphone set. Breakfast is not good and less of dishes. Quality is not worth for the price.
於 2023 年 4 月住了 1 晚
Carolene 於 2023年4月18日的回應
Dear Guest Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Regards, Carolene Bosco – General Manager.

8/10 不錯

Yan

於 2023 年 4 月住了 1 晚
Carolene 於 2023年5月2日的回應
Dear Guest , Thank you for leaving us a perfect rating. We are glad you enjoyed your stay with us and we look forward in welcoming you back again soon. Regards, Carolene Bosco – General Manager

8/10 不錯

YICK CHUN

讚好:職員與服務
Air asia 晚機到過夜一晚好選擇
於 2023 年 4 月住了 1 晚
Carolene 於 2023年4月8日的回應
Dear Yick Chun , Thank you for staying with us, we are pleased to know that you found it a convenient place to stay during your travels and that you enjoyed your stay with us. We look forward in welcoming you back in the near future. Regards, Carolene Bosco- General Manager

6/10 一般

Dennis

伴侶同遊
讚好:職員與服務
不滿:住宿狀況
出境大廳出來後直走到底,會看到「第二家」全家便利商店,旁邊手扶梯走下去就可以看到飯店指標 過境飯店 外表及大廳很乾淨漂亮 房間中下等級 很明顯的使用感 無盥洗用品 無拖鞋 房間只有浴室一個垃圾桶 隔音非常差 住2樓房間 窗外就是人來人往的走廊 窗簾如果沒拉上會被看光 如同其他人所說 因為是過境飯店 所以常常會有人在門外或窗外走動 隔音不好的情況下容易被吵醒 但是做為一個過境飯店勉強可以接受 畢竟離機場近是很大的優點 走路5分鐘左右可抵達機場
於 2023 年 4 月住了 1 晚
Carolene 於 2023年4月8日的回應
Dear Mr Dennis, Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Regards, Carolene Bosco – General Manager.

4/10 欠佳

Shu Pui

伴侶同遊
不滿:設施服務和住宿狀況
Noisy, no amenity in room.
於 2023 年 4 月住了 1 晚
Carolene 於 2023年4月8日的回應
Dear Shu Pui, Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Regards, Carolene Bosco – General Manager.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 1 晚
Carolene 於 2023年3月7日的回應
Dear Guest , Thank you for leaving us a perfect rating. We are glad you enjoyed your stay with us and we look forward in welcoming you back again soon. Regards, Carolene Bosco – General Manager

8/10 不錯

SIU NGAN

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
位置便利,退房快速。
於 2023 年 2 月住了 1 晚
Carolene 於 2023年2月16日的回應
Dear Siu Ngan , Thank you for staying with us, we are pleased to know that you found it a convenient place to stay during your travels and that you enjoyed your stay with us. We look forward in welcoming you back in the near future. Regards, Carolene Bosco- Hotel Manager

8/10 不錯

hans

於 2023 年 1 月住了 1 晚

6/10 一般

YEUNG HIAO POR

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
hotel location sign was not labelled at the KLIA2 , so need to ask airport officers on duty a number of times to get there.
於 2023 年 1 月住了 1 晚
Carolene 於 2023年1月28日的回應
Dear Yeung Hiao , We are delighted you have chosen Tune KLIA2 as your preferred choice of accommodation. Thank you for your feedback and looking forward to extend our hospitality to you again soon. Regards, Carolene Bosco – Hotel Manager

2/10 很差

??

於 2022 年 11 月住了 1 晚

10/10 優異

Peichen

於 2022 年 11 月住了 1 晚
Carolene 於 2022年11月18日的回應
Dear Peichen , Thank you for leaving us a perfect rating. We are glad you enjoyed your stay with us and we look forward in welcoming you back again soon. Regards, Carolene Bosco - Hotel Manager

6/10 一般

Kwok Yeung

伴侶同遊
讚好:職員與服務
不滿:整潔度
Location is convenient, but hygienic is no good, a lot of ants
Carolene 於 2022年11月12日的回應
Dear Kwok Yeung, Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Regards, Carolene Bosco – Hotel Manager.

2/10 很差

Cho Yee

於 2022 年 9 月住了 1 晚

10/10 優異

CHIA HUNG

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 1 晚
Carolene 於 2022年9月24日的回應
Dear Chia Hung , Thank you for leaving us a perfect rating. We are glad you enjoyed your stay with us and we look forward in welcoming you back again soon. Regards, Carolene Bosco - Hotel Manager

8/10 不錯

Siu fai

於 2022 年 9 月住了 1 晚
Carolene 於 2022年9月14日的回應
Dear Sui Fai, Thank you for leaving us a rating. We are glad you enjoyed your stay with us and we look forward in welcoming you back again soon. Regards, Carolene Bosco - Hotel Manager

8/10 不錯

Kwok Chung

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good location
Room is clean and comfort. Location is good as we are arrived at KL at midnight.
於 2022 年 6 月住了 1 晚
Carolene 於 2022年7月1日的回應
Dear Guest, Thank you for staying with us, we are pleased to know that you found it a convenient place to stay during your travels and that you enjoyed your stay with us. We look forward in welcoming you back in the near future. Regards, Carolene Bosco- Hotel Manager

8/10 不錯

WEN YEN

多人同遊
讚好:整潔度、職員與服務和住宿狀況
於 2020 年 2 月住了 1 晚
Carolene 於 2020年3月9日的回應
Dear Wen Yen , Thank you for rating us . We are glad you enjoyed your stay and we look forward in welcoming you back soon. Regards, Carolene Bosco - Assistant Manager.

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
出境後步行可至,非常方便。 房間乾淨舒服,轉機最佳選擇。
於 2020 年 2 月住了 1 晚
Carolene 於 2020年2月21日的回應
Dear Guest,Thank you for taking the time to post your comments. It was indeed a pleasure to read your very kind review. Thank you once again for staying with us and we look forward for your return for another wonderful stay. Regards, Carolene Bosco - Assistant Manager

4/10 欠佳

ka koon

多人同遊
讚好:整潔度、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
Carolene 於 2020年2月15日的回應
Dear Ka Koon , Thank you for rating us. We hope you enjoyed your stay and we look forward in welcoming you back soon. Regards, Carolene Bosco - Assistant Manager

4/10 欠佳

Chih-Hao

商務旅客
不滿:整潔度、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Carolene 於 2020年2月15日的回應
Dear Chih-Hao, Thank you for rating us. We hope you enjoyed your stay and we look forward in welcoming you back soon. Regards, Carolene Bosco.

8/10 不錯

真實旅客

親子同遊
讚好:職員與服務
房間設備太簡陋,熱水瓶無、盥洗用品無
於 2020 年 1 月住了 1 晚
Carolene 於 2020年1月31日的回應
Dear Guest, Thank you for taking the time to share your detailed review with us. We truly value your patronage and comments as we constantly strive to improve based on the insights provided by our guests. Our aim has always been to provide basic essentials for a good night's sleep in our clean, comfortable, space-efficient functional rooms complemented by friendly and efficient service delivery by our team. We hope to welcome you back next time. Regards, Carolene Bosco - Assistant Manager

10/10 優異

真實旅客

於 2020 年 1 月住了 1 晚
Carolene 於 2020年1月30日的回應
Dear Guest, Thank you for the perfect 5 rating. We are glad that you enjoyed your stay with us and we look forward in welcoming you back soon. Regards, Carolene Bosco - Assistant Manager

2/10 很差

wingho

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
服務差
8號晚8點去到酒店說時間已過時,我定的房間是8號入住,9號退房,錢就過了數,房就住不到。
於 2020 年 1 月住了 1 晚
Carolene 於 2020年1月27日的回應
Dear Wingho, Thank you for your feedback. For your information, It's clearly stated on the websites that our 12 hour rooms are only from 7am till 7pm. Guest who book the 12 hour room can only stay during that period of time. An additional charged will be imposed for guest who wish to extend their stay to a one night stay.I hope this clarifies your doubts. Hope to welcome you back soon. Regards, Carolene Bosco - Assistant Manager.

6/10 一般

T (香港)

讚好:職員與服務和設施服務
餐廳是全酒店最佳的,設計很新穎。內園碰巧有其他住客午夜1:30仍大聲說話傾談說笑,聲浪影響其他住客睡眠,但房內沒有電話供房客致電大堂值班人員處理。客房內除沒有牙刷外,連杯都欠奉,也不知道何處可取紙杯,令刷牙有些困難。另外電視機也開不到。
於 2020 年 1 月住了 1 晚
Carolene 於 2020年1月27日的回應
Dear Guest, Thank you for taking the time to share your feedback with us. We are glad you liked the design of our MAKAN restaurant . On the other hand we are sorry to hear that other aspects of your stay did not meet with your expectation. Meantime please be rest assured that your feedback is valuable to us and we hope to be able to make it up to you in other aspects of your stay. We hope to welcome you back to our hotel soon. In our effort to provide you with comfort and convenience at an unbeatable price, please note that toothbrushes and a range of other amenities can be purchased at our Grab n Go counter located at our front desk. We hope to welcome you back soon . Regards, Carolene Bosco

2/10 很差

真實旅客

不滿:職員與服務
於 2019 年 12 月住了 1 晚
Carolene 於 2019年12月10日的回應
Dear Guest, Thank you for rating us. We look forward in welcoming you back soon . Regards, Carolene Bosco - Assistant Manager

8/10 不錯

TanPei

於 2019 年 11 月住了 1 晚

8/10 不錯

kim chiu

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 2 晚
Carolene 於 2019年10月31日的回應
Dear Kim Chiu, Thank you for rating us. We hope had a pleasant stay with us and we look forward in welcoming you back soon. Regards, Carolene Bosco - Assistant Manager

10/10 優異

shu chuan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
過境首選
食物美味,服務人員友善,入住多次,過境首選。
於 2019 年 10 月住了 1 晚
Carolene 於 2019年10月18日的回應
Dear Shu Chuan, We are delighted to know that our team had showed you their genuine and caring services.Your feedback will encourage us to continue to strive harder for our guest. We appreciate your time in sharing these comments and we hope to welcome you to back again in the near future. Regards, Carolene Bosco - Assistant Manager.

8/10 不錯

真實旅客

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
nice place, nice breakfast, nice bed and shower, close to airport
於 2019 年 10 月住了 1 晚
Carolene 於 2019年10月15日的回應
Dear Guest,Thank you for leaving us a review.We are thrilled to know that you enjoyed your stay with us. Your support will definitely motivate us further to continue providing the highest level of services and standards which we can be proud of.We look forward to welcoming you back soon. Regards, Carolene Bosco - Assistant Manager

10/10 優異

Fu-yuan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚
Carolene 於 2019年10月15日的回應
Dear Fu-yuan , Thank you for leaving us a perfect 10 rating. We are glad you enjoyed your stay and we look forward in welcoming you back soon . Regards, Carolene Bosco - Assistant Manager

6/10 一般

真實旅客

不滿:職員與服務和客房舒適度
what a shame to KLIA
I looked up hotels, and this aweful hotel shows up on the list with nice and tight pics,which are not the same room I selected. also there is no any remind on the title showing this is a dayuse-only room(it kindly shows in the room policy page, only).so who will come to an airport hotel for day use only room? (and not let you know in the room title). after I booked in the app, take 45min to get there and check in, they told you its a dayuse-only room fluently like a pro.and kindly told you to pay addition money upgrade to a normal room. I paid extra 190MR, and I was told the invoice is only avaliable after I check out. okay...the next day, I checked out and get my invoice, and is shows the upgrade fee is 180MR actually(not 190MR). wow. Really this hotel sets me up step by step. overall, Tune hotel done a good job to earn money, but shame to KLIA.
於 2019 年 9 月住了 1 晚
Carolene 於 2019年10月15日的回應
Dear Guest, Thank you for staying with us and for the time taken to write the review. We appreciate your constructive feedback which our team will review for action and improvement. Please do email us your booking details, so that we will be able to investigate what really happened. We do look forward to host you again soon. Regards, Carolene Bosco - Assistant Manager

6/10 一般

Joe

整潔度可以,但與走廊隔音很差。
於 2019 年 9 月住了 1 晚
Carolene 於 2019年9月21日的回應
Dear Joe,Thank you so much for taking the time to share your experience with us and we also would like to apologize on the shortcomings that you have encountered . Rest assured, we are working hard to improve the experience in your next visit. Thank you again for sharing your review with us and we look forward to your next visit sometime soon. Regards, Carolene Bosco - Assistant Manager

4/10 欠佳

Wenhsi

不滿:職員與服務
不太值得
唯一優點離機場很近,大廳漂亮。但冷氣超熱,價格太貴
於 2019 年 9 月住了 1 晚
Carolene 於 2019年9月20日的回應
Dear Wenshi,Thank you for leaving us a review.We are thrilled to know that you enjoyed your stay with us however we are disappointed to hear that we have fallen short of your expectations and we truly apologize for the short comings. We look forward to welcoming you back to Tune KLIA2 soon. Regards, Carolene Bosco - Assistant Manager