La Virgen Serpentario Hotels

"I had such a wonderful experience staying here I felt at home! The view is amazing! Swimming in the pool and looking out at the view was a highlight. The owner is such a friendly person who is there to help whenever there is anything that I needed! There was really cute bunnies (mango and waffles) overall I will be back I truly enjoyed my trip to Costa Rica. The room was clean and very spacious. "

"Wonderful trip- from as soon as we were picked up by a very helpful driver to our drop-off. The property is incredible - beautiful views of the volcano and cloud forest canopy, stunning trails along waterfalls and river paths, beautiful hummingbirds everywhere and fascinating encounters with frogs (the night tour was fantastic thanks Pablo) and toucans and big cats etc. Rooms are spacious and beautiful with stunning views. The staff are second-to-none, from the helpful front-desk staff (who had a night lunch waiting for us and an early morning breakfast due to our check-in house), to the warm and engaging wait staff, wonderful cleaners and park staff- all very knowledgeable and thoughtful and friendly. We did the white water rafting, zip line which were very fun- excellent guides again. The volcano walk, coffee plantation tour and boat safari were fantastic with a wonderful expert guide (Michael)- crocodile, howler monkeys, sloths, gorgeous birds. We learned a lot. Wish we could have stayed longer, highest of recommendations and thanks to all! "

"Location and room are good. WiFi signal and hot water sometimes not work well."

"The property is well maintained, and rooms and dining room well maintained. The staff generally are excellent with exception of Dining Room- who lack the ability to connect with guests and work a relaxed atmosphere."

"This place could truly be excellent, however they just missed the mark in a few areas. 1) The restaurant food quality was almost good but they used toxic seed oils in everything. 2) We booked the sauna only to find it turned off and no towels for us. We turned it on ourselves, told staff to push our appointment back to the next half hour block. One hour after turning the sauna on it was 46°C inside, we hadn’t broke a sweat & staff came by to ensure we didn’t over stay our time limit. We promptly received a bill, nobody asked about our experience. NOTE: our suite was right beside the sauna and I did not see anyone else enter after us. 3) In our suite all the bathroom racks & hangers were not secured and would fall off & the large soaker tub drain plug leaked so much we had to keep the tap running to maintain water levels. 4) In Costa Rica, the land of cacao they serve toxic Hersey’s chocolates (this one may seem petty but that stuff straight up contains aluminum and that country has organic local chocolate everywhere) "

"We could relax at the lodge. Meals were delicious and the staffs had wonderful hospitality. I wish I could get a little larger bath towel."

"Two nights ago I checked into this hotel after finishing a long white water rafting tour while on my way to San José. The property itself is pretty. It might be fine for people who want to stay on a resort property and not go out to explore the real Costa Rica. For a one night stop, however, this was easily the worst choice of my entire trip. From the moment I pulled into the loading area the process became ridiculous. I checked in, walked all the way to a room at the very back of the property, then had to walk all the way back to reception to ask for something closer. After that I returned to the first room, gathered my things, walked to the new room, then walked back again to return the first key. Then I had to go back to my car, drive to their parking lot, and walk all the way back through the pathways again. It took one hour and twenty minutes just to get into the room. Signage exists, but in several places where you actually need it, it’s missing. I constantly had to ask people for directions. The room had no television and no refrigerator. Every time someone walked past, the entire room shook because four rooms sit on one large platform. I also watched elderly guests and people using canes struggling up the stairs and along the long pathways. I hated my stay here. Anyone with mobility issues should absolutely avoid it."

"pathways and cover"

"Entire place was great!! Must see. "