Setapak Central Mall

My family decided not to stay at the suite because so much inconvenience of the location and amenities but we still paid for it. I wrote them a constructive feedback but I was given an unprofessional reply which totally a disappointment.

This is not a hotel. There is no reception, they could not look after our luggage after check out. Should not be listed as a hotel.

Dont expect help from hotel staff as they have nothing to do with guests that book through this site. Had to communicate with room owner direct. No towels or access to the gym. When asked for them we received torn dirty towels. Very disappointing 😞