Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
After 3 phone calls and emails of jumping through several hoops to allow a family member who arrived before me to pick up our address and key code, I found out later that I was still required to come by the office and sign paperwork. No one ever told me that during the phone calls that I made earlier and that meant time back in the car and 30 minutes away from family(which was frustrating since I had already signed and faxed contracts a month earlier!)Also, there were several light bulbs out and one bedroom had a full glass outside door with no window covering (found broken in closet). After calling to report these issues and being told they would be addressed, I received a call from your office asking how our trip was going and so I reported these issues again and was told they would be taken care of. Nothing was done until the last afternoon of our stay when a flimsy stick on shade appeared on the bedroom door and the trash left on the kitchen counter. After paying over $1,800 for a 3 night stay, I would have expected a higher level of cleanliness and overall quality. I realize Aunt Bug's is a rental management company, but would assume that the owner's are paying you a fee to make them aware of any issues like broken blinds and mattresses that are horrible and need to be replaced. Overall the experience with Aunt Bug's was that the right hand didn't know what the left hand was doing! I talked to one person and was told one thing, and then later called back and talked to a different person and mentioned what the first person told me, and the second person said they didn't recognize the other person's name and they must be new and didn't give me the correct information. Obviously, I will not be using Aunt Bug's again.