My husband and I travel a lot- we’re used to staying in hotels that are a bit run down. We don’t like dirty rooms, but we don’t expect them to be perfect by any means and are not people to complain. If the black mold wasn’t an issue in this room, we wouldn’t have complained about the piece of sausage on the floor, beer bottle, popcorn, hair in the bed, dirty sheets, and bad smell.
That being said, this hotel was horrendous. We found significant amounts of black mold all over the bathroom. It was everywhere.The shower, the sink was completely filled with it, the towels had mold growing on them. It was not only disgusting, but a HUGE health risk. In case you are unfamiliar with the risks of exposure to black mold, here are a few: respiratory issues, infection, memory loss etc. Exposure to black mold is extremely dangerous.
As soon as my husband and I noticed the mold, we brought the issue to the attention of the front desk employee. He obviously knew the risks associated with mold as he began profusely apologizing and was visibly worried.
He first offered us a new room. My husband went to check on the room and found the same mold as well as I giant black footprint on the sheets. He then offered us a third room which also had the black mold in the bathroom. At this point it was after 3AM and we had nowhere else to go so we had to stay in the third room.
We have been declined a refund and the hotel manger declined to speak about it. This place was absolutely horrid.
