Shanghai Shanghai City Hall Hotels

"Stayed at Holiday Inn Shanghai Nanjing Road via Hotels.com and experienced a shocking safety and security failure. Hotel staff wrongly checked out an occupied room without consent, removed the guest’s belongings, and reassigned the room to other guests while the stay was still active. The guest returned late at night in a foreign city to find strangers in her room and her possessions gone. This represents a serious breach of guest safety, property security, and basic hotel duty of care. Management offered only token gestures instead of meaningful accountability or compensation, and failed to provide an adequate explanation of how such a severe incident was allowed to happen. Completely unacceptable handling of a deeply distressing situation."

"The property is clean and in a great location, the communication was a bit difficult,"

"Excellent breakfast"

"Hotel was decent, nothing special. Breakfast was ok - not fresh for sure. I was there for 1 week and it was the same everyday, I could tell it wasn't fresh. Only fresh thing was the guy making egg omelette. Surprisingly hardly anybody at the hotel spoke English. Very difficult to communicate, I didn't expect it as you would expect a high end hotel to. I personally wouldn't pay all that money to come here again, would rather pay less/half and go elsewhere. It was my 1st time in China/Shanghai. If I had of known it would be been like that then I would have rather stayed elsewhere and saved some money. As I've mentioned it wasn't anything special."

"Hotel is good located and a short walk to people’s square. The room was very spacious with lots of storage space. It had also a kitchen, fridge and a hob. All sparkling clean. "

"Great breakfast and fantastic location. Will stay again if ever back in Shanghai."

"The hotel staffs were extremely helpful and nice! Especially the doormen were super nice with the taxi and handling the luggages. When we called Didi, they talked to the Chinese drivers and explained everything. The hotel was very close to the Yu garden and the metro station."

"Nice hotel, beautiful lobby. Great breakfast and nice rooms. I wish the staff would speak a bit better English. That would help our foreign visitors a lot."

"Excellent location, good breakfast with a lot of options, very clean, attentive and caring staff, excellent concierge support. Within 5 minutes walk to two metro lines and in the heart of the vibrant upscale Xintiandi area, nice walk to parks, and the TianziFang neighborhood and shopping "