"Very convenient area nearby several malls and restaurant, quite comfortable room with bath tub which I specially asked to have while booking, hotel manager “Vance” helped me a lot while I had some booking issue with hotel.com. Very nice, helpful and responsible attitude that Vance makes me feel I will always come back to this Hyatt for next visiting SH area. Breakfast is also nice , My wife and I enjoy the 4 nights stay a lot.Definitely recommend."
"Hotel staffs are all very friendly and well trained , but the air condition system is really bad, my wife and I always smell smoke, due to we will stay 7 nights, so managers helped us change rooms from 9th to 6th to 12th, until 19th level it becomes better. We appreciated their assistant and patience.
It’s an old air condition system and make hotel rooms smell like stay in KTV room.
We still have a nice stay."