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City Hotel Shanghai

3.5 star property
Refresh your senses with world-class amenities and let our helpful staff guide you to an unforgettable experience in this cosmopolitan city.

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In the heart of Shanghai, City Hotel Shanghai offers a vibrant retreat. Unwind with shopping on site, rejuvenate at the onsite spa or steam room, and enjoy sushi at one of the 3 on-site restaurants. Take advantage of yoga classes and fitness classes at the gym or relax by the indoor pool.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

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About this property

City Hotel Shanghai

  • Hotel near Jing'an Temple
  • You can look forward to a terrace, shopping on-site and a hair salon at City Hotel Shanghai. Take some time to relax at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner and sushi. Fitness classes and yoga classes are offered at the gym; City Hotel Shanghai also has dry cleaning/laundry services, a bar and a business centre. Free in-room WiFi, with a speed of 50+ Mbps, is available to all guests, along with a steam room and a sauna.
  • You'll also enjoy perks such as:
    • An indoor pool
    • Limo/town car service, buffet breakfast (surcharge) and express check-out
    • Express check-in, meeting rooms and multilingual staff
    • ATM/banking services, tour/ticket information and free newspapers
  • Room features
  • All 272 rooms have comforts such as air conditioning and bathrobes, in addition to thoughtful touches such as free WiFi and safes.
  • Extra amenities include:
    • Bathrooms with free toiletries and hairdryers
    • TVs with satellite channels
    • Childcare services, electric kettles and daily housekeeping

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Policies

Check-in

Check-in time starts at 2 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 300 per day (for stays between 1 January and 31 December)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CNY 80 for adults and from CNY 80 for children
  • Airport shuttle fee: CNY 600 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does City Hotel Shanghai have a pool?

Yes, this property has an indoor pool.

Is City Hotel Shanghai pet-friendly?

No, pets are not allowed at this property.

How much is parking at City Hotel Shanghai?

City Hotel Shanghai doesn't offer parking.

What time is check-in at City Hotel Shanghai?

Check-in begins at 2 PM.

What time is check-out at City Hotel Shanghai?

Checkout is at noon.

Does City Hotel Shanghai provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of CNY 600 per person applies.

Where is City Hotel Shanghai located?

Located in Huangpu, this spa hotel is within 1 mile (2 km) of Shanghai Exhibition Center, Jing'an Temple and People's Square. The Bund and Nanjing Road Shopping District are also within 3 miles (5 km). Middle Huaihai Road Station is only a 4-minute walk and South Shaanxi Road Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

7.6

Cleanliness

8.0

Location

7.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 148 out of 842 reviews
Rating 8 - Good. 405 out of 842 reviews
Rating 6 - Okay. 214 out of 842 reviews
Rating 4 - Poor. 52 out of 842 reviews
Rating 2 - Terrible. 23 out of 842 reviews

Reviews

Verified

10/10 Excellent

Fenghua

Liked: Cleanliness, amenities, property conditions & facilities
Great location, cozy stays.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Qin

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience and view
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

SHENG-MIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A super fancy hotel in 90 era, all excellent staff

So I booked for a classic room (lowest) but got upgraded to executed because the gym was underconstruction. The upgraded room was on 22nd floor and it was updated and clean, not huge but I was by myself and king size bed was more than enough. The staff are all super friendly and helpful, and they are all super eager to help whenever I have some questions. My breakfast experience however could have been improved as both of my day there consisted of some loud arguments either between staff and staff or staff and customers while we were eating. Now I supposed I went during a low season so it might seem casual but I would like my breakfast to have less commotion and so was another guest there
Stayed 2 nights in Jan 2025
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service

Bot suitable for international guest

The stay was alright but I would not recommend it for international users due to the lack of ability to speak in English, at reception, via call and irresponsive via Hotels.com chat.
Stayed 2 nights in May 2025
Verified

8/10 Good

Skyler

Liked: Cleanliness, staff & service, amenities
solid hotel, but gym facilities were under renovation without notification to customers that it was unavailable
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

TAKAHASHI

Liked: Staff & service
Disliked: Cleanliness
床のカーペットが汚かった
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Geir Magne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hett, men behagelig innomhus

Bra service, rent og fint, hyggelig personale og god frokost.
Rett utenfor døren. Gir fred i kroppen 😉
Stayed 5 nights in Sep 2025
Verified

8/10 Good

Masaki

Liked: Amenities
地下鉄の駅からも徒歩圏内で、料金も高くないバランスの取れたホテルでした。適度に清潔で食事も悪くないです。週末にかけて滞在者が増えるのか廊下で大声で話す人がいてうるさかったのですが、それ以外は特に問題がなかったです。
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Dorthe

Liked: Staff & service, property conditions & facilities, room comfort

Praktisk og bra nok

Flott hotell. Personalet var veldig hyggelige, men strevde med engelsk. Spa med massasjetilbud, basseng og treningsrom. Bassenget var mer egnet til trening enn velvære. Benyttet oss av hotellets vaskeritjeneste noe som var dyrt, men nødvendig. Fin beliggenhet på hotellet med korte avstander med Didi til de største severdighetene. Lett å bli plukket opp/kjørt til hotellet. Separat do og dusj. Gode senger. Gode lademuligheter. Noe forbedringspotensial på renholdet. Prøvde den ene restauranten (der frokosten holdes) og denne var både overpriset og smakløs.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Martin Joseph Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For one night for sorting some family issues in Shanghai, it was okay. I did not like the distance from the nearest metro stop though.
Stayed 1 night in May 2021
Verified

10/10 Excellent

KAZUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

便利なホテル

中心地からも近い。ホテルの近くにコンビニもあり便利。フロントのスタッフは英語も通じる。
Stayed 1 night in Oct 2020
Verified

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful, won’t return.

Room smelled like smoke. Had to pay extra to use the swimming pool that’s advertised as part of the hotel which I think is outrageous to be frank. Bed was rock hard. Just not a nice hotel at all compared to others in Shanghai for the same price.
Stayed 1 night in Sep 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the small.price

The price you pay is worth what you get.(60 USD night) Room was quite spacious with everything you need. I got a corner room that maybe was larger than normal.
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Billigt hotel i Shanghai

Jeg havde et godt ophold. Hurtig check ind og ud. Hotellet ligger i gå afstand til People's Park og Nanjing Road. Spiste ikke morgenmad på hotellet, men på et af de mange spisesteder, der ligger i området.
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with reasonable price. But the room cleanliness shall need to be improved.
Stayed 3 nights in Dec 2019
Verified

8/10 Good

Yap

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location & friendly staff.
Stayed 2 nights in Nov 2019
Verified

2/10 Terrible

Weiyi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

极度不适，歧视中国人

带日本人同住此酒店，晚9点办理入住，前台不讲给日本人的房间做了升级，我主动拿日本人房间房卡前台黄姓男服务员大声阻止。给日本人客人升级不讲，还不充许自己换房，明显歧视同胞。后与张姓值班经理沟通解释理由为服务员为新人，酒店陪训不到位，又以公安查房为由搪塞。口头声称无歧视，所做所为让我做为海外生活多年的中国人感觉极度不适。
Stayed 1 night in Nov 2019
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

JAMES Tai

環境好近繁華商場
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access, good price, friendly staff.
Stayed 13 nights in Oct 2019
Verified

10/10 Excellent

Shanghaihai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントの方がレストランの予約を代理でして下さって大変助かりました。当初予定していた北京ダック料理屋よりも近くて人気のレストランを紹介いただき、大変満足な旅になりました。
Stayed 2 nights in Oct 2019
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Soggiorniamo in questo hotel da anni. I prezzi sono aumentati ma il comfort ed il servizio non sono più adeguati. In questa occasione, causa continui lavori di manutenzione, le camere erano estremamente rumorose
Stayed 5 nights in Sep 2019
Verified

8/10 Good

mmy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Wi-Fiが一瞬だけ使えましたが、ほとんど使えませんでした。
Stayed 2 nights in Sep 2019
Verified

8/10 Good

Verified traveller

施設は古さは否めませんが不便はありません。
Stayed 1 night in Aug 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
全体的にこじんまりしているので楽
Stayed 1 night in Aug 2019
Verified

4/10 Poor

Cindy

Liked: Staff & service
Disliked: Cleanliness
在訂房時，沒有說明酒店在裝修。 浴室毛巾位置有塵。 雪櫃不應上鎖，客人取了會付費的。 早餐食物種類不多，食物味道和烹調煮法有待改進，如果再花多點心思較好。 因為沒有酒店特色食物。 感覺不像四星酒店
Stayed 3 nights in Jul 2019