Fairly speaking, everything is disappointing…Fairly speaking, everything is disappointingWW…
2/5
Stayed here for 5 nights, unfortunately the experience is not pleasant:
1. Room temperature exceeds 26 and did not improve after asking hotel staff to fix it. At last we open the window (its avg -8 outside though..)
2. Asked hotel staff to help booking circus tickets 1 week before our arrival through email, given the circus does not accept online payment, and can only offer physical ticket delivery and payment at local address. However the hotel staff mistakenly think we are not residents in the hotel and rejected the tickets when the circus mails the ticket to the hotel, and we only find that out 2 days before the scheduled date despite we keep chasing about the ticket progress, and hotel staff repeatedly saying they are following up (and the reality is they have rejected the ticket like 3 days before we find this out). We at last have to give up watching the circus, but fortunately found a replacement (Bolshoi Circus) which accepts online payment. Still we are upset by series of mistakes the hotel staff made and their inefficiency in making up the mistake.
3. Hotel staff's english in general is not good except the hotel manager. This is still okay, as this is common for non english speaking country. However the worst part is 2 of the 4 hotel staffs we deal with showed, sorry to say, HOSTILE attitude towards us, and easily lose temper when we try to a ask for more details.…Stayed here for 5 nights, unfortunately the experience is not pleasant:
1. Room temperature exceeds 26 and did not improve after asking hotel staff to fix it. At last we open the window (its avg -8 outside though..)
2. Asked hotel staff to help booking circus tickets 1 week before our arrival through email, given the circus does not accept online payment, and can only offer physical ticket delivery and payment at local address. However the hotel staff mistakenly think we are not residents in the hotel and rejected the tickets when the circus mails the ticket to the hotel, and we only find that out 2 days before the scheduled date despite we keep chasing about the ticket progress, and hotel staff repeatedly saying they are following up (and the reality is they have rejected the ticket like 3 days before we find this out). We at last have to give up watching the circus, but fortunately found a replacement (Bolshoi Circus) which accepts online payment. Still we are upset by series of mistakes the hotel staff made and their inefficiency in making up the mistake.
3. Hotel staff's english in general is not good except the hotel manager. This is still okay, as this is common for non english speaking country. However the worst part is 2 of the 4 hotel staffs we deal with showed, sorry to say, HOSTILE attitude towards us, and easily lose temper when we try to a ask for more details.WW…
曾入住The Rooms Boutique Hotel的真實旅客
於超過 1 年前張貼
