Shibayama Spa Hotel

"⭐️⭐️⭐️⭐️⭐️ I had an amazing stay at this hotel! Everything exceeded my expectations—from the moment I arrived, the staff was welcoming, friendly, and very attentive. The room was spotless, comfortable, and well-equipped with everything I needed. The location is perfect, close to everything yet still quiet and relaxing. I especially appreciated the cleanliness, the quality of service, and the overall atmosphere of the hotel. I would definitely stay here again and highly recommend it to anyone looking for a comfortable and enjoyable stay!"

"The room was very clean, west wing room we got was beautiful and we loved it, spacious and has great facilities, the staff is always very friendly and the food delicious."

"Clean and spacious room, comfortable bed, nice breakfast, onsen nearby with free entry. Breakfast was complimentary but became very crowded. There isn’t much nearby so dinner options were somewhat limited to the options in the onsen. "

"While the room was presented as clean, the overall condition of the property feels dated, with interiors appearing quite dark and carrying an unpleasant odor. This detracts significantly from the guest experience. Service standards were inconsistent and, at times, unhelpful. For instance, I was initially instructed to collect a parcel from reception as room delivery was not available; however, a subsequent delivery was brought directly to my room without issue. This lack of consistency is concerning. Similarly, when requesting an iron and ironing board, I was asked to personally collect these from the lobby while I was staying at the top floor. This is not aligned with the level of convenience typically expected in a hotel setting and created unnecessary inconvenience. The breakfast offering was particularly disappointing. The selection was extremely limited, with notably low-quality items and even basic options such as fried eggs unavailable. Overall, the experience fell below expectations, particularly when compared to the service standards and hospitality commonly found in other hotels in Tokyo. Guests seeking comfort, consistency, and attentive service may wish to consider alternative accommodations."

"Good spacious rooms compared to other accommodations we have experienced in Japan. Nice grounds around the Hotel. Very good stay. Very comfortable quiet(for an airport Hotel)... would stay again."

"Nice hotel. Wish there is non-buffet option of dinner in the hotel."

"Tiny and basic room. Quite a bit of a walk from the nearest train station. Nothing in the area of the hotel too, there is a family mart in the hotel but it is not open 24hrs. Some vending machines for drinks available. The rooms are too small and not particularly clean, i wouldn't stay more than 1 night, it would not be comfortable. But the shuttle bus to narita airport is very convenient (need to book in advance). We only ever use this hotel if we have really early flights out of Narita airport the next day."

"Bathrooms were a bit dated but the staff was super friendly and the buffet breakfast and dinner were great. The room was spacious and the beds were comfortable. Would definitely stay here again. "

"Room is small but onsen bath was lovely"