Our check in experience is impressive. We arrived at the hotel a little after 10 AM which was way before the regular check in time. FO Manager immediately attended to us and helped us to arrange the rooms in the shortest possible period of time. We asked for 2 rooms on the same floor as we traveled with our kids and it was duly done. During our wait for the rooms to be ready, the FO Manager gave us a comprehensive introduction of Siem Reap and it was very informative. The hotel lobby has a nice local decor. Facilities like swimming pool and gym are relatively well maintained. The hotel also provide a shuttle bus service to the city/day/night market area 3 times a day.