Smithfield Market

Great experience all together; cooled rooms, clean, great breakfast and perfect location

It was all great until my room flooded, and although I was moved rooms and told I was upgraded (no difference in the room other than having a worse view), I wasn’t even provided a discount on my stay for the inconvenience of having to move rooms in the middle of the night. Also had a coworker who go stuck in the elevator. Otherwise- the breakfast buffet was amazing.

This was a 10/10 experience from start to finish. The location is really convenient, right above Victoria station. 10 mins walk to Buckingham palace. Bus stations all around to get us everywhere. When we got there, there were a bit of stairs in front of the entrance. There's an attendant there 24/7 to help you carry suitcases up and down those stairs, which was super appreciated. Check-in process was super easy. We got there a bit earlier than check-in time, and without us even asking, they offered to let us into our room early as it's available already. That made our entire day, as it was super nice to be able to freshen up in the room before heading out for the day! The staff were all super friendly and helpful. The hotel is super well maintained, beautiful lobby. Rooms are spacious enough for 2. Breakfasts were standard. Their room service is from their restaurant downstairs (The Soak), which was amazing food, we had to go down again the next night! Checkout was super quick and easy. I would definitely book again next time!