Bury St Edmunds Smith’s Row Hotels

"Honestly could not fault this place at all. Staff very welcoming and attentive. If things were not available in your room they would be more than happy to help and provide eg. Iron and Iron Board. The breakfast was amazing and the fresh pastel del nata was even better than what I’ve had in Portugal! 10/10 recommend "

"Slow service Housekeeping took priority over breakfast orders"

"Best full English I have ever had and one of the best nights "

"Good location and free parking. Reasonable rates. Arrived late evening and staff very welcoming and efficient "

"Lovely main meals and breakfast. Staff were very helpful and polite. Very quick service considering they were short staffed due to illness."

"Always a first class experience!"

"Clean room, parking avaliable and breakfast was ok."

"We stayed here over a bank holiday weekend for Spa break. We were disappointed with immediately after arrival on the day, were shown the leisure/spa facilities of the hotel, which we thought was the spa in the pics, we were not advised otherwise. Spoiler alert, the actual spa isn’t in the same premises, the one on the premises is pretty much like a local leisure centre with tired facilities. We only found the next day that we had to leave the premises to go to the actual spa after my husband took his laptop to the reception showed pics of the spa from here said, it doesn’t look like this here, that’s when they decided to say oh you wanted to go here, that’s over there (pointing at another building across the street) to cut a long story short we wasted our first day wondering where the hell is the spa. The only redeeming element was the bar downstairs specifically Joshua & Paul, they really made us feel very welcome and looked after us throughout the evening. Also the next we finally went to the spa across the street and it was absolutely fantastic, the spa team even gave us a little present to say sorry for the confusion."

"Great stay all round"