When we arrived, we noticed the property wasn’t clean, so we had to wipe down counters and surfaces including beard hairs on the bathroom sink, dust/grime/crumbs on kitchen counters, and grease on microwave. There was a lot of visible dust on the floors and other surfaces, the toilets had visible urine and fecal matter on the rims, and the tub still had grime from its last use. Even the dishes were dusty/grimy and required cleaning prior to use. It was obvious the unit had not been cleaned. I was embarrassed because we had brought my elderly parents from Kansas to stay there for a special trip we had planned for them to see the area. We complained about the lack of cleanliness to the owner via the VRBO messaging app. He apologized, said that Covid had caused the caliber of cleaning to suffer, offered us one complimentary night, and promised to Venmo us the refund the next day. Although we still felt uncomfortable in the unit, we felt this was a reasonable resolution because we had to do the cleaning ourselves. We thought the issue was resolved until we drove home after our two-night stay. That evening we received a hostile message from the owner accusing us of being scammers or “grifters”, what he said were “people who are willing to generate unpleasantness or threats of bad reviews in return for lowering the price of their stay” (quote from his message). Needless to say, we were shocked at the accusations, which were laughable if they weren’t so hostile and sinister. In over 35 years of traveling, we have never had such an experience with anyone, anywhere. Sadly, if the owner had just rectified the situation by sending a housecleaner, we would have been satisfied. It was evident from his message that he was trying to prevent a poor review with false accusations and hostile intimidation. He did end up sending us $100 of the $380 promised refund). We gave the $100 to charity. (We certainly have better things to do with our time than trying to scam a VRBO owner.) We will be filing a formal complaint with VRBO and include the full text of our messaging thread that we cannot include here due to space limits. Other things to note: not all electrical outlets work, and some spark when you plug something in. Also, the two entrances are sliding glass doors that cannot be locked. The goats are indeed charming, and the area is beautiful.