“While I generally refrain from leaving negative reviews, as a seasoned traveler, I must note that the service provided fell below the standards expected of a four or five-star establishment. The check-in process with Ousemma was quite difficult, as the level of assistance provided felt begrudging rather than professional. I would like to gently suggest that guests are essential to the success and continued operation of the hotel.
Although the room was satisfactory at first glance, I discovered……
“Very good location just near the busy area but it’a quite at night. They have a huge rooftop you can hang out there. The staff are friendly. Everything was good but the bath tub is a bit small. ”
“Great hotel in a good location within Sousse being near the beach and also the Medina. The staff were nice, the location was quiet just off a main street and the air con worked pretty well. The only issue was the small bathroom, whereby the shower intruded on the space of the sink and toilet.”
“Miryam was amazing and very welcoming. I felt I was at home. The area was safe and well lit up. The house was very cosy and authentic. Thank you so much x”
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