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"Although the staff were each kind and polite, it couldn’t make up for the condition of the room and the hotel. Most of the facility is dated and rundown. The room reeked of cigarette smoke, just awful. The furniture had pieces chipped and veneer falling off. The coffee machine didn’t work, the drain in the bathroom sink was stuck on closed and there was no hot water. "

"Great stay! Newer hotel conveniently located adjacent to the mall and close to the hospital and Air Force base. The staff took great care of us. The room was comfortable and provided a good night’s rest."

"Very hi Justin good afternoon. How are you? I’m good. I’m sorry I’m eating my lunch real quick before 1 o’clock appointment I have but I wonder if I missed your call no, that’s fine. I’d rather talk through it cause I copied you on the most latest email that ever that was going around did you see if by chance I have not I can take a look well in a nutshell what’s going on one of my Key accounts overpaid they double paid a bill of $769,000 and they were basically told in the first attempt to see if we could reimburse it that they needed 60 days and you reimburse it. What do you mean by that reverse reverse and they were told so the customer was told that it would take us at least 60 days to do that if we could otherwise it would just send us a credit. Customer wasn’t satisfied with that response and then I guess apparently someone in the call center said you know what you have the option file PCO complaint not a good way to end that call just FYI so the customer came to me cause I’m their account rep and said what can you do to help us so I kind of started going down the path of asking you know David Turner, and my director well he’s our director now over here in Ohio. He recommended I go to use somebody else recommended I go another route so I kind of run in parallel people here everything I’m getting back from everyone else that you’ll see in that email saying we can’t do it well I just pulled up the account and my first my first thought given the balance is that they’re lik"

"Had made my reservations online and i had made the original one apparently for the wrong date (the day after I needed) so i had to book room again for the correct day and I was not allowed to cancel and get a refund even though it was as soon as i clicked to print the receipt i realized and expedia says hotel does not do refunds when i went to the hotel they said they would give a refund if i had made it through them and that expedia would have to refund me i told them expedia says they do not do refunds and said that was final and they say they do but i never go a refund then when i checked in it was freezing cold in the room literally speaking actually well below freezing there was a sheet and a thin blanket i turned heat up as high as it would go and t was still freezing when i left in the morning and i told they employee and they did not even respond "

"Not applicable "

"The restaurant and bar should stay open later"

"When my husband and I travel, we always check in early. This is the first time that I was told that at first it was going to be an extra $10 then she said it was going to be an extra $20 for early check in. I have never heard that. "

"Beautiful hotel! Very friendly staff and a beautiful room. And in the perfect location to walk everywhere in Yellow Springs. The only downside was that the HVAC system in the room is noisy and the rooms could be more soundproof. We have been here before this visit and we will visit again. And their restaurant has delicious food!"

"The staff was amazing!"