"5 stars overall, an exceptional hotel, but one important security concern
For me, the Grandezza Hotel in Brno was a 5-star experience all the way. The location, atmosphere, service and overall quality were excellent, and it is genuinely one of the best places I have stayed.
However, there is one issue I feel strongly about, I mentioned it to the reception team when I checked out: hotel security in the evening needs to be improved.
I was born in Brno & know the city well. Brno & Czechia generally, feels extremely safe, but we live in a fast-changing world, there is naturally a different atmosphere in any city between daytime and late evening.
When returning to the hotel in the evening, The hotel has no security personel. More importantly, the lifts do not require a guest room key card to access the accommodation floors. This means that, in principle, someone could enter the hotel and travel to the guest floors without any additional access control.
For a hotel of this standard, I believe secure key-card access to the guest floors should be essential. On this particular point alone, I would give the security aspect zero stars.
That said, I do not want this concern to take away from what was otherwise an outstanding stay. If the hotel improves this one area, I would have no hesitation in describing it as one of the very best hotels I have stayed in.
A fantastic property a genuine 5-star experience overall but I simply hope management takes the security concern seriously."
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