Booked a suite for our wedding night. Advised them ahead of time that we'd be arriving separately and late cause ya know, we were getting married.Was met with a locked door (no big deal since it was after regular hours) but the "on call" person named Cyrus(sp?) not only took 15 mins to come down and open said door, but was extremely unprofessional.
Wouldnt let me check in until my wife arrived even tho we told them ahead of time, and I was literally still in my suit. Told me I could wait on my phone...Thanks.Then threatened to call security if I went outside to smoke. I understand now that it is a smoke free place, but I didnt at the time and your first response shouldnt be a sarcastic "Id have to call security" while smiling. Called my wife to tell her and was told to keep my voice down(I wasnt being loud whatsoever) in an empty lobby. When we finally got to our room, I wished I would have just stayed at my apartment.
Black mold in multiple places, ceiling tiles missing, water damage, AC doesnt work, just blows out hot air no matter what setting. Also the bathroom was disgusting with almost no water pressure. Drains dont work. Door stopper falls down every time you open the door causing you to bend down and pick it up while holding said door and attempt to close.
Literally the only good thing about this place is the view.
The morning crew was much nicer and professional but still doesnt nearly make up for this hotels faults. Couldnt pay me to stay here again.
