露台/庭院

The Bentley Hotel Southampton的評價

2 out of 5
The Bentley Hotel Southampton
161 Hills Station Rd, Southampton, NY

評價

9.2

卓越

10 分評分,優異;69 則評價中有 54 則" "
8 分評分,不錯;69 則評價中有 10 則" "
6 分評分,一般;69 則評價中有 1 則" "
4 分評分,欠佳;69 則評價中有 0 則" "
2 分評分,很差;69 則評價中有 4 則" "

9.8/10 

整潔度

9.4/10 

職員與服務

9.0/10 

設施服務

9.6/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

James

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Louie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a great stay
於 2024 年 5 月住了 1 晚
Virna 於 2024年5月7日的回應
Hello and thank you for your choosing to stay at the Hyatt Bentley Southampton Hotel. Your positive feedback is greatly appreciated. We hope to see you again whenever your travels bring you to the Hamptons.Sincerely,Virna DemeraGeneral Manager

10/10 優異

Christoph

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Very conveniant.
於 2024 年 3 月住了 3 晚
Virna 於 2024年4月29日的回應
Thank you for choosing to stay at the Bentley Hotel Southampton. It was a pleasure having you with us. Our beautifully, renovated suites and convenient location makes our property the perfect place to rest and unwind after a long travel. We hope to see you again soon.

8/10 不錯

VANESSA

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Recently renovated and clean but staff didn’t know what she was doing and couldn’t check us in until next shift covers came
於 2024 年 3 月住了 1 晚
Virna 於 2024年4月29日的回應
Thank you for choosing to stay at the Bentley Hotel Southampton. It was a pleasure having you with us. I truly apologize about your negative arrival experience. I have implemented the proper procedures to ensure that this situation does not happen again. We value your feedback and we hope to see you again soon.

2/10 很差

Madeline

於 2024 年 3 月住了 1 晚
Virna Demera 於 2024年4月19日的回應
Thank you for staying at The Bentley Hotel Southampton. It was a pleasure having you with us. I understand that you were not completely satisfied with your stay. Please free to reach out to us regarding your stay so that we may improve our services for all of valued guests. We thank you for your feedback and we look forward to seeing you once more.Sincerley,Virna Demera

6/10 一般

Max

家人同遊
讚好:整潔度
不滿:職員與服務
I wanted to give this place a 1-star rating, but that wouldn't be fair. We stayed in a very spacious suite that is newly remodeled and tastefully decorated. It's a bit noisy from the road nearby, but other than that I cannot complain. But... The description of the room said that it has a kitchenette and that is very important to my family. Kitchenette means that you can cook, but the place had nothing other than a big fridge, a microwave, a coffee maker and two paper cups. That's not a kitchenette! We had to go and shop for some basic stuff to be able to warm what we can in the microwave. Next day when I came to discuss this with the management, they shrugged at me and said - that's what we call a kitchenette. Basically, we don't care. 5 stars for the room with a fridge and a microwave. 1 star for false advertisement and non-existent customer service skills. This averages 3 stars and I am being generous.
於 2024 年 3 月住了 2 晚
Virna 於 2024年4月29日的回應
Thank you for choosing to stay at the Bentley Hotel Southampton. It was a pleasure having you stay with us. I understand your frustration with the kitchenettes in our suites, especially since we do not have full kitchens. I apologize for the confusion. I have also implemented certain procedures to ensure that we are giving the best customer service to our valued guests and to ensure that this does not happen again. Thank you once more and we hope to see you soon in the near future.

10/10 優異

Edyta

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Newly renovated, modern, clean!! Pool during summer! There will be a restaurant there too!! Highly recommended!!!
於 2024 年 2 月住了 1 晚

10/10 優異

Alix

於 2024 年 1 月住了 2 晚

10/10 優異

Patricia

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Southampton Gem
Beautiful new hotel. Huge, comfortable, well-appointed suite. We were greeted and shown to our room by the owner (?) Steve. He told us all about what they had done with the property and what they are planning to do. We definitely want to go back!
於 2023 年 12 月住了 1 晚

10/10 優異

Miguel (Brooklyn)

家人同遊, 親子同遊, 伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really love this hotel !!! Steve best of the best and there is a girl that works some evening that she’s lovely All the are spacious great beds everything is very clean top top top the best hotel in the area
於 2023 年 11 月住了 1 晚

10/10 優異

Miguel (Brooklyn)

於 2023 年 9 月住了 1 晚

10/10 優異

Janet

多人同遊
讚好:整潔度、職員與服務和住宿狀況
We checked into The Bentley in South Hampton & found it to be Superb! Everything was Outstanding especially Steve! A Special Thank You to Steve for the Early check in of our Three Spacious, Clean, Rooms with All the Comforts needed Plus!! We arrived extra early & we were All Graciously Accommodated Immediately & with Courtesy, Respect & a Smooth & Quick Check In! We were attending a Wedding in Aquabogue & were Graciously accommodated! Thank you again Steve for Going All Out for Us!! And Thank You for Assisting us with much needed Directions! Look forward to returning to this Gem!
於 2023 年 11 月住了 1 晚

10/10 優異

Troy

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay! Great location, clean, newly renovated property top to bottom… would stay here again!
於 2023 年 11 月住了 1 晚

10/10 優異

John

商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very bright clean rooms with thoughtful convenient touches throughout. Very helpful and friendly staff!
於 2023 年 11 月住了 1 晚
Stanislav Rudenko 於 2023年11月4日的回應
thank you for taking the time to share your wonderful experience with us. We're thrilled to hear that you enjoyed the amenities and our staff. Your positive feedback means a lot. We look forward to welcoming you back on your next visit to Southampton.

10/10 優異

John

家人同遊
讚好:整潔度、職員與服務和住宿狀況
This hotel was a pleasant surprise. The price was reasonable yet it was clean, quiet and very tastefully decorated. I travel a lot and never leave reviews but made an exception for this one.
於 2023 年 10 月住了 1 晚
Stanislav Rudenko 於 2023年11月4日的回應
Thank you for your kind review and for visiting us recently! We aim to deliver an excellent experience in all aspects of our hotel and we're happy to hear that we hit the mark during your stay. From our great suites to our friendly and welcoming team members — we're thrilled you enjoyed your time with us. We hope you choose to stay with us again when your travels bring you back to Southampton!

10/10 優異

Nick

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A lot better than expected, everything working, clean in excellent condition. No problems, no complaints
於 2023 年 10 月住了 1 晚
Stanislav Rudenko 於 2023年11月4日的回應
Thank you for taking the time to share such kind review. We aim to offer both comfort and luxury to our guests, and it's encouraging to know we achieved that for you. We hope to have the pleasure of welcoming you back on your next trip to Southampton.

10/10 優異

John

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
One of the best hotels I have ever experienced. Although the building may have been there for some time, these people spared NO expense in their one year remodel. The details are incredible. The shower is best. A lot of design work went in and the finished product is a truly great hotel. I'm told they will be adding a restaurant and bar in the near future. The staff was top-notch. Thank you Steve! J. Willard
於 2023 年 10 月住了 2 晚
Stanislav Rudenko 於 2023年11月4日的回應
hank you for your kind review and for visiting us recently! We aim to deliver an excellent experience in all aspects of our hotel and we're happy to hear that we hit the mark during your stay. From our great suites to our friendly and welcoming team members — we're thrilled you enjoyed your time with us. We hope you choose to stay with us again when your travels bring you back to Southampton!

10/10 優異

Betsy

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent!
於 2023 年 10 月住了 1 晚
Stanislav Rudenko 於 2023年11月4日的回應
Thank you for sharing your delightful experience with us. We're thrilled to hear that you enjoyed your stay!

10/10 優異

Igor

讚好:整潔度、職員與服務和住宿狀況
Very spacious apartment. Great price.
於 2023 年 9 月住了 1 晚
Stanislav Rudenko 於 2023年11月4日的回應
Dear Igor, thank you so much for your wonderful review. We look forward in having you again at The Bentley Hotel Southampton

10/10 優異

stephanie

讚好:職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚

8/10 不錯

Nina

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
What a beautiful hotel. We so admired the upgrade in style and functionality. We had a lovely time
於 2023 年 9 月住了 2 晚
Stanislav Rudenko 於 2023年10月15日的回應
Thank you for your wonderful review of The Bentley Hotel Southampton. I am glad you trip. We hope to be able to welcome you back in the future.

10/10 優異

Kathleen

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 5 晚

10/10 優異

Josephine

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was great- the room was beautiful. Looked brand new.
於 2023 年 10 月住了 2 晚
Stanislav Rudenko 於 2023年10月15日的回應
Thank you for your wonderful review of The Bentley Hotel Southampton! I am glad you enjoyed our comfortable beds and attentive service. We hope to welcome you back in the future.

10/10 優異

yesenia

伴侶同遊
讚好:整潔度和設施服務
The place was fabulous and very clean!!! The people were very friendly!!!! I would stay there again!!!!
於 2023 年 9 月住了 2 晚
Stanislav Rudenko 於 2023年10月15日的回應
Thank you for your review of The Bentley Hotel Southampton. I am glad you were able to experience our 5 star service and enjoyed your stay! We hope to welcome you back in the future.

10/10 優異

Richard

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very Uniquely and pleasantly designed. The rooms are fantastic, spacious and clean. If I stayed on a warmer day I would have used the pool. The grounds appear meticulously well kept. Will be returning here in the future l.
於 2023 年 9 月住了 1 晚
Stanislav Rudenko 於 2023年10月15日的回應
Dear Richard,Thank you for your review of The Bentley Hotel Southampton. I am glad you enjoyed your stay and the service and amenities at our hotel! We hope to be able to welcome you back in the future.

8/10 不錯

Emma

家人同遊
讚好:整潔度
Our stay was very nice. Too bad the heated pool was more like ann ice pond.
於 2023 年 9 月住了 3 晚
Stanislav Rudenko 於 2023年10月15日的回應
Thank you for your review of The Bentley Hotel Southampton. We appreciate your feedback in regards to rooms and pool. We will use this feedback to help rectify the issues that were faced. We hope to be able to welcome you back in the future.

8/10 不錯

Alexandra

於 2023 年 9 月住了 1 晚

10/10 優異

Micheal

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚

8/10 不錯

John C

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 優異

Emily

讚好:整潔度、職員與服務和住宿狀況
I really loved this hotel. The staff was friendly and enthusiastic. They went out of their way to ensure we had everything we needed. It was dog friendly. The room was large and clean and had every amenity you could want. I can’t wait to go back next summer!
於 2023 年 9 月住了 2 晚
Stanislav Rudenko 於 2023年9月5日的回應
Dear Emily,Thank you so much for taking the time to share your wonderful experience at The Bentley Hotel Southampton! We greatly appreciate your kind words and are thrilled to hear that you had an excellent stay with us.We take pride in providing a customer-first attitude, and it's fantastic to see it reflected in your review.Your endorsement means the world to us, and we look forward to welcoming you back to hotel soon again.I hope you stay very well until then.Best regards

10/10 優異

Karl

親子同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Bentley Hotel is 5 star !
於 2023 年 8 月住了 1 晚
Stanislav Rudenko 於 2023年9月5日的回應
Dear Karl,Your kind review is very much appreciated - thank you so much! I am delighted that your enjoyed your stay with us.We look forward to your return and hope that both of you stay very well until then.

10/10 優異

Lori

於 2023 年 8 月住了 1 晚

8/10 不錯

Mercedes

伴侶同遊
讚好:整潔度和職員與服務
Las habitaciones estqn muy buenas qmplias y equipadas. El hotel es basico buenas habitqciones pero ninguna otra cosa La.piscina esta bien pero no tienen servicio de bebidas ni comidas.
於 2023 年 8 月住了 1 晚
Stanislav Rudenko 於 2023年9月5日的回應
Thank you for your respond, we are glad that you enjoyed our property. We also thrilled to inform you that we will have Food and Beverages on the premises so you can enjoy our property even more!

10/10 優異

Nicky

讚好:設施服務
So clean & beautiful! Newly renovated & great service! Definitely will stay here again.
於 2023 年 8 月住了 1 晚
Stanislav Rudenko 於 2023年9月5日的回應
Thank you so much for taking the time to share your wonderful experience at The Bentley Hotel Southampton! We greatly appreciate your kind words and are thrilled to hear that you had an excellent stay with us.Your endorsement means the world to us, and we look forward to welcoming you back to hotel soon again.I hope you stay very well until then.

10/10 優異

Abdo

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good facilities for families
於 2023 年 8 月住了 3 晚
Stanislav Rudenko 於 2023年9月5日的回應
Thank you very much for deciding to give us a try and for your very kind review. I am delighted that you enjoyed your stay with us, we are looking forward for you to come back!

10/10 優異

Erin

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel, the staff was very friendly and accommodating. Hotel was clean, the amenities were very nice.
於 2023 年 8 月住了 2 晚
Stanislav Rudenko 於 2023年8月22日的回應
Thank you immensely for sharing your positive feedback regarding your stay at The Bentley Hotel Southampton. We are delighted to hear that you found our hotel beautiful, comfortable and staff was phenomenal. We looking forward for your next vacation with us.

10/10 優異

Allison

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Choice for Southhampton
Our recent stay at the Bentley hotel was excellent. Our room was beautifully designed, clean and very spacious. The hotel location is very convenient to the beaches and restaurants with tons of parking. The hotel pool was warm, clean and very quiet for relaxing. We would highly recommend the Bentley hotel.
於 2023 年 8 月住了 2 晚
Stanislav Rudenko 於 2023年8月22日的回應
We are happy that you enjoyed our convenient location and facilities. Thank you for taking the time to leave a review, and all of us here at The Bentley Hotel Southampton hope to see you again soon!

10/10 優異

Patricia

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 2 晚

8/10 不錯

Brian

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Buyer Beware of a rates scam with the hotel
While the property is well kept and the rooms are nicely renovated these guys are running a shister business. With advertised rates on Hotels.com advertising $764 for a Saturday night stay, their front desk manager quoted me over $900 by phone thus I booked on hotels.com only to get the attached receipt at check-out which lists $544.80. When I contacted hotels.com, the property already charged them $703 for the room despite my receipt stating $544.80. The hotel property is refusing to refund any difference between the receipt at checkout and what I was charged now forcing me to file an overcharge dispute with my credit card company. Even hotels.com tried to intervene to assist and got no where with the hotel. This is just bad faith dishonest business dealings by the hotel property!
於 2023 年 8 月住了 1 晚

10/10 優異

Holland

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We were extremely happy with the newly renovated Bentley Hotel-wish it was a little closer to town but other than that everything was perfect-we loved the pool and the spacious family suite-the help at the front desk was very pleasant and accommodating-would definitely recommend!
於 2023 年 8 月住了 3 晚
Stanislav Rudenko 於 2023年8月22日的回應
Thank you for taking the time to share your valuable feedback and experience with us.We are so pleased to hear that you and your family have enjoyed your stay and the facilities The Bentley Hotel Southampton has to offer. I will be sure to share your compliments with the entire team as I know they will be delighted to hear them.We look forward to welcoming you back on your next staycation.

10/10 優異

Karl

家人同遊, 親子同遊, 寵物同遊
讚好:職員與服務、設施服務和住宿狀況
Staff is very friendly and accommodating… especially Steven ! Room is new and clean and very beautifully decorated. Grounds are immaculate and clean.
於 2023 年 8 月住了 1 晚
Stanislav Rudenko 於 2023年8月22日的回應
We are pleased to hear that you enjoyed so much about our hotel! Thanks for mentioning our well-assigned accommodations and excellent room amenities. We loved your kind words about our Crew, especially Steven. It would be our pleasure to share your kind words with him. We can’t wait for you to come back and visit us here at The Bentley Hotel Southampton.

10/10 優異

Jennifer

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚

10/10 優異

andrea

讚好:整潔度、職員與服務和住宿狀況
This hotel was really clean and the room was even nicer than it looks in the pictures! The staff could not have been nicer. We would absolutely stay here again!
於 2023 年 8 月住了 3 晚
Stanislav Rudenko 於 2023年8月22日的回應
Thank you for your excellent feedback about The Bentley Hotel Southampton. It is exciting to know you were impressed with our immaculate property and the outstanding service provided by our staff. We look forward to welcoming you again soon for another enjoyable experience.

10/10 優異

Payal

讚好:職員與服務和住宿狀況
Stas was
於 2023 年 8 月住了 2 晚
Stanislav Rudenko 於 2023年8月22日的回應
Thanks!!!

2/10 很差

Aidan

於 2023 年 8 月住了 1 晚

10/10 優異

Mariya

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is amazing, rooms are so spacious & brand new. Staff was very nice. Can’t wait to go back. Every room has outdoor space & nice pool /hang out area.
於 2023 年 8 月住了 1 晚
Stanislav Rudenko 於 2023年8月22日的回應
We are pleased to hear that you enjoyed so much about our hotel! Thanks for mentioning our well-assigned accommodations and excellent room amenities. We loved your kind words about our hotel.

10/10 優異

Ian and Penny

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel was very nice. The room was clean, beautifully decorated and well spaced out. Two separate A/C units (one in bedroom, one in living space) - it was perfect as we have different needs. The pool area was really nice. We enjoyed it as a family. The location was removed from the hustle and bustle of South Hampton but just right to get to each of the beaches and towns. Would recommend to others.
於 2023 年 8 月住了 2 晚
Stanislav Rudenko 於 2023年8月22日的回應
Thanks for choosing The Bentley Hotel Southampton and our your generous comments. We are thrilled to hear that you loved our spotless property, our excellent location away from all traffic and outstanding hospitality. It was a true pleasure hosting your visit, and we would love for you to come back soon.

10/10 優異

Sofia (Long Island City)

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 3 晚

10/10 優異

Karl

親子同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Modern and clean property. The staff was very friendly and helpful especially Steve . The pool was beautiful and clean. We had a wonderful time !
於 2023 年 8 月住了 1 晚
Stanislav Rudenko 於 2023年8月4日的回應
hank you for your kind review! We're delighted to hear that you had a great stay and that Steve made it even more memorable for you.Your positive feedback mean a lot to us, and we would be thrilled to welcome you back anytime!

10/10 優異

Adam

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and good location
於 2023 年 7 月住了 2 晚
Stanislav Rudenko 於 2023年8月4日的回應
Thank you so much for the review. We hope to see you again soon.