I wanted to give this place a 1-star rating, but that wouldn't be fair.
We stayed in a very spacious suite that is newly remodeled and tastefully decorated. It's a bit noisy from the road nearby, but other than that I cannot complain. But...
The description of the room said that it has a kitchenette and that is very important to my family. Kitchenette means that you can cook, but the place had nothing other than a big fridge, a microwave, a coffee maker and two paper cups. That's not a kitchenette! We had to go and shop for some basic stuff to be able to warm what we can in the microwave. Next day when I came to discuss this with the management, they shrugged at me and said - that's what we call a kitchenette. Basically, we don't care.
5 stars for the room with a fridge and a microwave.
1 star for false advertisement and non-existent customer service skills.
This averages 3 stars and I am being generous.