London St Alban's Hotels

"I was very disappointed in the cleanliness of the room. The did not seem to have been dusted, or vacuumed. The bathroom sink did not look to be cleaned and had what appeared to be makeup residue all over it. The soap dispensers were nearly empty. You are only given 2 bath towels and a tiny floor mat. The wall next to the bed appeared to have things smeared on the wall. There must be a night club attached to the building because you can hear and feel the bass of the music until 3AM. Even with ear plugs you can still hear the music and feel the vibrations."

"I thoroughly enjoyed our recent stay at the Tower Hotel. Although the furniture was a little tired & dated, everything else was great. The view was excellent, the location is perfect & the staff were all brilliant, they couldn't do enough to make our stay enjoyable. I'd recommend it for a stay in London & would definitely stay there again."

"Very awesome hotel. Staff went out of their way to make me feel welcome. Housekeeping staff were extremely attentive. I would gladly stay there again."

"AC wasn’t working until a couple or hours later. Some of the outlets did not work. Hair dryer was broken. The fire alarm went off at 0230 and they were no announcements. Tried to contact the front desk and there was no answer. Lift at the entrance was not working and we had to haul luggage up the stairs. No help available to assist."

"Room was very clean but decor tired and carpet threadbare in places."

"Incredible all around. I stay here every time I am in London. Great customer service, rooms and location."

"The hotel is perfectly fine, comforted and in a good location. Although there is a fridge in the room there is no kettle which is a bit of a shame as it means you can’t enjoy a coffee in bed in the morning which is a shame. The hotel have taken a £100 deposit from me which remains pending in my account and which I will need to wait 30 days for them to refund. They tried to take it again a second time and then charged me the full amount for my stay at check in on top of this. This is extremely irritating and I would rather they had taken card details than £100 being held hostage in my account for the next month."

"Didn't have breakfast. The AC didn't work."

"Nice hotel and spacious room but we booked a double room thinking it was two beds and it’s one double bed and one pullout sofa. The pullout sofa mattress was too thin and uncomfortable."