2/10 糟糕
Brianna
与家人出行, 与配偶出行, 团体旅客
2025 年 7 月 13 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Unfortunately our stay was far from great, when we first got there we were told the keys didnt work properly which each time we would go to unlock it, it would take a min just to get it to even work. The following day on Saturday when walking to the breakfast room there was a dead cockroach just sitting on the top of an AC unit. The worst part was Sat night around 10pm a loud noise started coming from the closet area which sounded like a loud hissing/running water sound. We looked and didnt see anything so we decided to just try to ignore it and go to sleep about 15 mins of it happening and noticing it getting warm in the room we decided to try and call up to the front desk to see if they can fix the noise but our room phone didnt even work. We turned on the lights and saw water had soaked one of our own personal towels and our luggage right underneath that because where the sound was coming from a water leak was coming through the wall and water was spraying out and leaking on to our personal belongings. It took us 5 mins to find someone to resport the issue to since we couldnt call. Luckily they had a room still available to move us to but was extremely inconvenient at 10:30pm to move rooms but the front desk gentleman went to get the Manager she didnt even bother to acknowledge us. We even had an issue where they kept trying to charge my card multiple times the rate for the weekend when it was paid when we first checked in. I have photos and videos of everything.
Brianna
2025 年 7 月入住 2 晚