What was to be a nice family vacation, turned into an absolute nightmare. The day before we arrived, we read a review that there was a mouse infestation in the unit. When we contacted the Host about it, he told us he had never seen that review and that the reviewer was a “privileged princess.” He said there was an infestation in the fall but it had been taken care of. When we arrived at the unit we were blown away by a strong dog urine smell, dog hair all over the bed sheets and MULTIPLE mouse holes with mouse poop throughout the unit. We also found a missing smoke defector and the one we did find was not working and had no batteries. When we contacted the Host he refused to comment on the mice situation and told us he would put a battery in the next day or we could go get one ourselves. We called VRBO for help. VRBO connected us to the Host on the phone and the Host screamed at us for “ambushing him.” We left the unit after the phone call, didn’t even stay one night (of our 4 day booking!) and got to our nearest family, 3 hours away in the middle of the night with our young children. We were not going to sleep in that awful place. We also spoke to the neighbors in the upstairs unit. They informed us of the exact same situation and that there were, in fact, mice all throughout the unit. The neighbor generously let us borrow a mouse trap, which is more than the “premier host” offered to do. Unbelievable! The Host would not agree to give us any refund and was vague in his language communicating with us for multiple days. He NEVER ONCE apologized for his disgusting unit or acknowledged that he ruined our family vacation. He continued to say we would get a refund “per the VRBO policy” but after days of asking what that means, he said we would not qualify for a refund. However, VRBO support informed us that the Host can issue a refund at anytime. The Host refuses to acknowledge the problems at his unit and that he ruined a family vacation. We hope VRBO will hold this Host accountable for his actions and the state of his unit. Avoid this unit at all costs and spare yourselves the nightmare we went through.
