"The service was slow. They do not provide transparent information regarding parking charges and you have to request for your room to be refreshed every day…they don’t clean it unless you ask."

"Clean room. Easy check in. Helpful staff."

"Stuff was not nice, I did not see any happy faces"

"The facility of this hotel is old. Other than that, it’s location is good, close to the ferry dock and many restaurants."

"We will absolutely be returning within the next few months. Never experienced the customer service tht we recieved. Kimorah-lin in guest relations is an absolute Gem to this Ritz-Carlton. Everyone we spoke with was fantastic, food was great and room was immaculate! Thank you to everyone - ❤️ Carroll ..."

"We’ve been to St. Thomas many times but this our first time at this place. It’s a bit off the beaten track, overlooking Magens Bay. Keeping in mind that we were there in the super slow season we were not expecting much but were pleasantly surprised. Our room was very spacious with a small kitchenette ..."