The hotel was ok and in a great location for our visit to Stoke-on-Trent.
The room we were given was small, with the double bed up against the wall.
When in the room there was the sound of water running and this never stopped, even after telling the reception and was told by them that the maintenance people would sort it out, but no, it kept on running! It was like water torture! So if room 317 is allocated to you, then insist on another room!!
The breakfast was good and the staff serving were all very friendly and helpful.
Mark
於 2022 年 11 月住了 2 晚
8/10 不錯
Lauren
2022年11月17日
Lauren
於 2022 年 11 月住了 1 晚
8/10 不錯
Kenneth
多人同遊
2022年11月15日
讚好:職員與服務
It was ok
Kenneth
於 2022 年 11 月住了 1 晚
10/10 優異
Michael
2022年11月12日
Michael
於 2022 年 11 月住了 1 晚
2/10 很差
真實旅客
2022年10月31日
不滿:職員與服務、住宿狀況和客房舒適度
worse experience
First ever experience to stay in Best Western Hotel. No heating for the duration of stay, asked several times, experience cold feet. I was told at one point by one of the receptionists that's why duvet are provided. Had to checked out.
真實旅客
於 2022 年 10 月住了 1 晚
6/10 一般
David
家人同遊
2022年10月30日
讚好:職員與服務
不滿:住宿狀況和客房舒適度
Great location, way too tired.
Staff were excellent at solving problems... If which there were a few. The hotel is VERY tired and a bit scabby. The room needs a good scrub too, not the cleanest! 😞